Cancel The Rewards Club the easy way

Short summary

The Rewards Club operated a family of paid membership clubs that offered discounts, vouchers and partner benefits for retail, travel and lifestyle services. The company sold multiple named clubs such as Rewards Club, Super Card, Wellbeing Club, Motor Club, PERX and Book Club.

Company situation in 2026

On 29 November 2024 The Rewards Club Limited announced it stopped selling clubs. Benefits under existing club agreements were to be honoured but no further renewals would be taken; memberships come to an end at the end of current payment periods.

Quick facts

Phone cancellation

1. Call 03451740503.
2. Provide your customer number, full name and address and say you want to cancel your membership.
3. Ask the agent for a cancellation reference number and the date when the cancellation takes effect.
4. Note the agent's name and time of call. Keep the reference number for disputes.

Email cancellation

1. Send an email to [email protected] from the address on your account.
2. Include your customer number, full name, telephone number and address.
3. Write the subject line: "Cancel membership - [your customer number]".
4. Save the sent message and any reply. If you do not receive a reply within 48 hours, follow up by phone.

Post cancellation

1. Write to Cancellations, Membership Services, EURO House, Dolphin Park, Cremers Road, Sittingbourne, Kent, ME10 3US. Include customer number, full name, telephone number and address.
2. Send by signed-for post and keep the receipt as proof of delivery.
3. Allow up to 5 days for postal delivery; add VAT and bank processing time for any refund actions.

Cooling-off (change of mind)

The Rewards Club states customers can cancel at any time within a 28-day cooling-off period without giving any reason. To use this right, notify the company by phone, email or post within 28 days of the contract and keep proof of your cancellation request.

Applicable law: Consumer Contracts Regulations 2013 (note national standard cooling-off is 14 days; The Rewards Club offers 28 days by company policy).

Price increase

If The Rewards Club raises the price during your contract and the change was not clearly set out in the contract, you may have grounds to cancel for a material change. Provide the original terms and the notice of increase as proof.

Applicable law: Consumer Rights Act 2015 - contract terms must be fair and transparent.

Moving / change of circumstances

If you move address and the service cannot be provided at your new address, send proof of new address such as a tenancy agreement or utility bill and a cancellation request by email or post. The company did not publish a bespoke relocation policy; use the 28-day cooling-off if within the period.

Applicable law: Consumer Contracts Regulations 2013.

Death of subscriber

To cancel on grounds of the subscriber's death, send a copy of the death certificate and a cancellation request from the executor or next of kin. The company must treat death of the contract holder as a reasonable ground to close the account.

Applicable law: Consumer Rights Act 2015 - fair contract performance requirements.

Legitimate grounds / fraud or unauthorised sign-up

Research contains reports of accounts opened without consent and unauthorised payments. If you have been signed up without consent, collect bank statements and any purchase receipts, then request cancellation and a refund by email and ask your bank to block future payments. The company has records of special circumstances for refunds but states paid fees are non-refundable except in special circumstances.

Applicable law: Consumer Rights Act 2015; Consumer Contracts Regulations 2013 for cancellation rights.

End of commitment / membership expiry

The company announced on 29 November 2024 that it stopped selling clubs and that existing memberships will end at the end of current payment periods. If your membership is due to end, no further renewal payments should be taken. Keep your last payment receipt as evidence.

Applicable law: Consumer Rights Act 2015.

Before you cancel: negotiate

Research does not report any standard retention offers from The Rewards Club. There is no documented list of discounts or credits that agents routinely offer. If you want to attempt retention, call 03451740503, explain you want to cancel and ask for a retention offer or refund. Record the agent name and any offer in writing.

What cancelling saves you - yearly math

Use the actual annual prices to calculate what you save by cancelling the paid membership instead of keeping it. Example for the Rewards Club main plans from published data:

• Rewards Club annual fee A369.50. Compare to Quidco Premium at A31 monthly = A312 = A312 per year. Calculation: A31 x 12 = A312.
• Savings if you switch from Rewards Club (A369.50) to Quidco Premium (A312): A369.50 - A312 = A357.50.
• Other plan examples: Super Card A382.45 annual, Wellbeing Club A377.00 annual, Motor Club A365.99 annual, PERX A379.96 annual, Book Club A3131.96 annual.

Cheapest real alternative from competitors in our research: tuck. at A30 monthly (free). Quidco basic is free and Quidco Premium is A31 monthly (A312 annual). If you cancel a A369.50 annual plan and move to Quidco Premium at A312, you save A357.50 per year as shown above.

Statutory rights - cooling-off and refunds

Under the Consumer Contracts Regulations 2013 you normally have a 14-day cooling-off right for contracts concluded off-premises or at a distance. The Rewards Club offers a 28-day cooling-off period by company policy. If you cancel within the applicable cooling-off period you are entitled to finalise cancellation and a refund subject to the companyE28099s refund policy.

Unfair terms and automatic renewal

The Consumer Rights Act 2015 requires contract terms to be fair and transparent. The Competition and Markets Authority regards hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair. If auto-renewal was not made clear at sale you may have grounds to dispute charges.

Escalation steps

1) Complain to The Rewards Club following the company contact channels. 2) If unresolved, seek guidance from Citizens Advice. 3) For card payments ask your card issuer about Section 75 (if the payment was A3350 to A335,000 on a credit card) or request a chargeback. 4) If there is suspected fraud or unauthorised payments, report to your bank and consider reporting to the police. For general cancellation guidance see GOV.UK cancelling guide.

Check final billing

After cancellation keep any final email confirmation or call reference. If you cancelled within the 28-day cooling-off period, confirm whether any payment taken will be refunded. The company states membership fees already paid are non-refundable except in special circumstances.

Protect your bank card

If you see further attempts to take payments after cancellation, contact your bank immediately and request a block on payments to The Rewards Club. Research includes reports of attempted payments after cancellation; banks can help with chargebacks.

Data and account re-activation

Ask the company in writing whether your personal data will be retained and how you can request deletion. If you want re-activation later, ask what records the company will retain and any steps to re-subscribe (the company stopped selling clubs on 29 November 2024 and stated memberships would end at the end of the current payment periods).

Use this checklist to cancel and protect yourself after you cancel.

• Find your customer number and last payment receipt.
• Call 03451740503 and request cancellation; request a reference number and note the agent name and time.
• If you prefer email, send [email protected] with customer number, name, telephone and address and keep the sent email.
• If using post, send a signed-for letter to Cancellations, Membership Services, EURO House, Dolphin Park, Cremers Road, Sittingbourne, Kent, ME10 3US and keep proof of postage.
• If you have unauthorised payments, contact your bank and ask for a block and a chargeback where appropriate.
• Keep copies of all correspondence and any replies for at least 6 months.
• If unresolved, contact Citizens Advice and consider a formal complaint to the appropriate ombudsman or reporting to police for fraud.