Cancel TopCashback Plus the easy way

Summary

TopCashback Plus is a paid membership tier from Topcashback Limited that increases the percentage of commission paid back to members and adds bonus rates on payouts and referrals. The Plus membership fee is charged annually and is normally deducted from cashback earnings.

Who uses it

People who want higher cashback rates and additional bonuses, including enhanced payout bonuses and improved referral rewards, subscribe to Plus to increase their effective returns from purchases with participating retailers.

Company facts

Website cancellation

1. Sign in to your TopCashback account at topcashback.co.uk.
2. Go to Account or Settings and look for Membership or Close my account.
3. Follow on-screen prompts to cancel Plus or request account closure.
4. Save any on-screen confirmation and wait for confirmation email.

iOS and Android

1. Open the TopCashback app and sign in.
2. Navigate to Account or Membership settings.
3. If an option to cancel Plus exists follow the steps; if not, email [email protected].
4. Keep screenshots and any confirmation messages.

Email

1. Send an email to [email protected] from the email on your account.
2. Include your full name, account email, username and a clear statement: "Cancel TopCashback Plus and close my Plus membership."
3. Request written confirmation and a date when membership ends.
4. Keep the reply as proof.

Post

1. Write a signed letter with account email, full name, statement "I cancel my TopCashback Plus membership" and date.
2. Send by recorded or registered post to TopCashback Plus, Temeraire House, Nelson Court, Staffordshire Technology Park, ST18 0WQ Stafford, United Kingdom.
3. Keep the postage receipt and a copy of the letter.

Phone

1. No dedicated phone cancellation number is publicly published; use [email protected] to request phone support if needed.
2. If phone support is offered, request a reference number and written confirmation by email.

Cooling-off period

If you signed up online you have a 14 day cooling-off period under the Consumer Contracts Regulations 2013. The period starts the day after the contract is made. To cancel, send a clear statement to the trader by email to [email protected] or via your account. The trader must refund payments for the period if you have not asked for performance that began during the period.

Required proof documents: confirmation email or account creation date and your cancellation statement.

Price increase or change to terms

If TopCashback Plus increases fees or materially changes the terms you may rely on unilateral change provisions in contract law and the Consumer Rights Act 2015 for unfair terms. TopCashback Plus has not publicly published a specific price-increase acceptance policy.

Required proof documents: copy of notice of price change, membership statement, cancellation request.

Moving / change of residence

TopCashback Plus does not publish a specific policy for moving address as a reason for cancellation. You can cancel under normal cancellation routes. For contractual disputes about performance at a new address, Consumer Rights Act 2015 applies.

Required proof documents: proof of new address such as utility bill or tenancy agreement if you want to rely on change-of-circumstance arguments.

Death of the subscriber

If the account holder dies, executors should contact Topcashback Limited by email at [email protected] and attach probate or a death certificate. TopCashback Plus does not publish a specific bereavement policy in the public help pages.

Required proof documents: death certificate and proof of authority to act for the estate.

Legitimate grounds and faults

The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill. If TopCashback Plus has failed to provide the promised service, you can cancel and seek remedies. TopCashback Plus has not published an exhaustive list of accepted legitimate grounds for cancellation beyond general support contact routes.

Required proof documents: transaction records, screenshots of missing cashback tracking, support correspondence.

End of commitment or subscription renewal

Plus is charged annually and the fee is deducted from cashback earnings. If you do not want renewal, cancel before the annual deduction. TopCashback states the Plus fee of £5 is deducted annually from your cashback earnings. If you do not earn at least £5 in a year, the Plus account remains free.

Required proof documents: membership statement showing next renewal date and account earnings.

Applicable law references

Consumer Contracts Regulations 2013 - 14 day cooling-off period. Consumer Rights Act 2015 - services with reasonable care and skill. Digital Markets, Competition and Consumers Act 2024 - provisions on automatic renewals and unfair contract terms. For legislation see Digital Markets, Competition and Consumers Act 2024 and the Consumer Contracts Regulations 2013.

Before cancelling: negotiate

TopCashback Plus has no publicly reported retention deals listed in the research data. To ask for retention offers, email [email protected], state your account email, your membership status, and ask explicitly for alternative membership options, a pause or to remove the Plus fee deduction for the next year. Also check the official help page Close my account for up-to-date instructions.

What cancelling saves you - yearly calculation

TopCashback Plus costs £5 per year. Calculation: £5 per year = £5.00.

Compare with competitors: Klarna Plus costs £7.99 per month. Calculation: £7.99 x 12 = £95.88 per year. Zilch Plus costs £4.99 per month. Calculation: £4.99 x 12 = £59.88 per year. EverUp is free at £0 per year. Therefore cancelling TopCashback Plus saves £5.00 per year versus staying subscribed. If you moved to Zilch Plus you would pay £59.88 per year; to Klarna Plus you would pay £95.88 per year. The cheapest alternative listed is EverUp at £0 per year.

Key UK consumer law

Relevant laws are the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. The Digital Markets, Competition and Consumers Act 2024 strengthens rules on automatic renewals and unfair contract terms. See Digital Markets, Competition and Consumers Act 2024.

Cooling-off and refunds

Under the Consumer Contracts Regulations 2013 you have a 14 day cooling-off period for contracts concluded online or off-premises. Cancellation must be a clear statement and entitles you to a refund of payments for the period unless you asked for immediate performance. No penalty can be imposed for cancelling during the cooling-off period.

Unfair auto-renewal and escalation

The CMA treats hard-to-cancel subscriptions and unclear auto-renewal as potential unfair practices. If TopCashback Plus refuses a valid cancellation or imposes an unfair penalty, complain to the trader first, then seek advice from Citizens Advice, and if relevant escalate to the sector ombudsman. For card payments you may use Section 75 or your card issuer's chargeback process where applicable.

How to escalate

1. Complain to Topcashback Limited via [email protected] and keep all correspondence. 2. If unresolved seek help from Citizens Advice for next steps. 3. If subject matter fits, escalate to the relevant ombudsman or the Competition and Markets Authority for unfair contract term concerns.

Confirm membership end and check earnings

After cancellation, keep the email confirmation or screenshot showing the cancellation date. Check your cashback balance to confirm the Plus fee of £5 has not been deducted unexpectedly.

Data and account access

If you want transaction history or an export of your account activity, request your data by emailing [email protected]. State that you are making a Subject Access Request if you seek personal data under data protection rules.

Re-activation and refunds

If you cancelled during the 14 day cooling-off period and are entitled to a refund, ask support for the refund. TopCashback states the Plus account fee of £5 is deducted annually from cashback earnings; if the fee was already taken and you cancel, request a pro rata refund where applicable and ask for written confirmation.

Use this checklist before and after you submit your cancellation:

• Log in and check your Next payment or renewal date in Account settings.
• Take screenshots of membership status and earnings.
• Email [email protected] including your account email and a clear cancellation statement.
• If you prefer postal proof, send a signed registered letter to TopCashback Plus, Temeraire House, Nelson Court, Staffordshire Technology Park, ST18 0WQ Stafford, United Kingdom.
• Keep any confirmation email and a record of the date and time you sent the cancellation.
• If you cancel within 14 days, ask explicitly for a refund under the Consumer Contracts Regulations 2013.