Cancel Webloyalty the easy way

Overview

Webloyalty operates cashback and rewards membership programmes that partner with retailers to offer discounts and cashback after a qualifying purchase. In the UK Webloyalty presents memberships under names such as My Time Rewards and Complete Savings. Memberships typically start with a free trial and then auto-renew as a paid monthly subscription.

How it works

When a customer accepts an enrolment offer from a participating retailer, they are enrolled in a membership that promises cashback and other benefits. After the trial the service charges a monthly membership fee of £18, billed automatically until the member cancels.

Company facts

Web (online cancellation via My Time Rewards / Complete Savings)

1. Open the programme website where you enrolled (My Time Rewards or Complete Savings).
2. Log in with your membership credentials.
3. Locate the account or membership settings and select the cancellation option or the online cancellation service.
4. Follow on-screen steps and confirm cancellation.
5. Save any on-screen reference or take a screenshot and keep confirmation emails.

iOS

1. Webloyalty does not publish an app-based cancellation method on its official information; cancel via the web account or contact customer service.
2. If you believe the charge came via Apple subscriptions check the App Store subscriptions section on your iPhone and follow Apple cancellation steps.

Android

1. Webloyalty does not publish an Android app cancellation flow; use the web account or contact customer service.
2. If the charge appears on a Google Play subscription, open Google Play subscriptions and cancel there.

Phone

1. Call 0800 731 9936 for My Time Rewards or 0800 389 6960 for Complete Savings.
2. Available Monday to Friday 8:00-20:00 and Saturday 9:00-16:00, excluding bank holidays.
3. Tell the agent you want to cancel and whether you want immediate cancellation or cancellation at the end of your billing period.
4. Ask the agent for written confirmation or an email and record the reference or agent name.

Email

1. Send an email to the appropriate address: [email protected] for My Time Rewards or [email protected] for Complete Savings.
2. Include your full name, registered email, date of birth if required, and the last 4 digits of the payment card used.
3. Request confirmation of cancellation and whether you want an immediate stop to benefits or cancellation at period end.
4. Keep the sent email and any reply as proof.

Post (written notice)

1. Download or request the cancellation form referenced in the membership terms, or write a signed cancellation letter with your membership details.
2. Send the letter by registered post to the cancellation address: Webloyalty, Airspeed Road, PO3 5RF Portsmouth, United Kingdom.
3. Keep proof of posting and request a reply by email or post.

Cooling-off period (right to cancel after purchase)

Rule: You have a 14-day cooling-off period from the start date of the agreement to obtain a full refund of the first membership fee under the Consumer Contracts Regulations 2013. If you request immediate cancellation during the cooling-off period you lose access to benefits from the cancellation date, or you can request to use the service until the end of the trial and still cancel.

Required proof: clear statement of cancellation by email to [email protected] or [email protected] or by post. Reference: Consumer Contracts Regulations 2013.

Price increase

Rule: Webloyalty does not publish a specific price-increase policy in the research data. If a price increase is applied unilaterally you can object and treat it as a change to the contract. The Consumer Rights Act 2015 protects against unfair contract terms and disproportionate penalties.

Required proof: your membership terms and notice of increase; complain in writing and request cancellation or a refund if the increase breaches your contract.

Death of the subscriber

Rule: Webloyalty has not published a publicly available process for cancellation on account of death in the research. Use a written notice from the executor or next of kin and supply a death certificate if the company requests it.

Required proof: death certificate and proof of authority to act; send to [email protected] or by post to the registered address.

End of commitment

Rule: Webloyalty membership is month-to-month after any initial trial. There is no fixed long-term commitment published. Cancellation ends future payments and the trader obligation for future services.

Required proof: cancellation request by phone, email or post as listed in the terms.

Legitimate grounds accepted by Webloyalty (from research)

Research lists exceptions for cashback disbursement: earned cashback not disbursed prior to cancellation will be automatically disbursed to the registered bank account. If no bank account is registered the member can contact customer services within 6 months to provide details. This is the only specific exception published in the public research data.

Required proof: bank account details and identity verification as requested.

Applicable law references

Consumer Contracts Regulations 2013 - 14-day cooling-off. Consumer Rights Act 2015 - services performed with reasonable care and skill and protection against unfair contract terms. See also the legislation summary: Cooling-off rights.

Before you cancel: negotiate

Retention offers reported in the research are not published. To negotiate, contact Webloyalty by phone or email and:

• Ask for immediate cancellation and a full refund if you are within the 14-day cooling-off period.
• Request a pro rata refund if you were charged in error and ask for disbursement of any pending cashback to your bank account.
• Ask the agent specifically for a written confirmation of any goodwill refund and a timescale for refund processing.

What cancelling saves you

Current membership price: £18 per month.

Yearly cost calculation: £18 x 12 = £216 per year.

Cheapest real alternative from competitors: TopCashback - £0 monthly membership.

Example saving: Cancelling Webloyalty and switching to TopCashback saves £216 per year compared with the £18 monthly membership.

Key UK consumer law

Your cancellation and refund rights are mainly covered by the Consumer Contracts Regulations 2013 (14-day cooling-off) and the Consumer Rights Act 2015 (services to be performed with reasonable care and skill; protection against unfair contract terms). The Competition and Markets Authority reviews hard-to-cancel subscriptions and unclear auto-renewal practices.

How to escalate if Webloyalty refuses

1. Complain to Webloyalty in writing, quoting your membership details and the law (Consumer Contracts Regulations 2013 or Consumer Rights Act 2015).

2. If unresolved, contact Citizens Advice for guidance and evidence collection.

3. Use payment remedies: request chargeback from your card issuer or consider a Section 75 claim for qualifying card payments.

4. If the sector applies, escalate to the relevant ombudsman. Keep copies of all communications and timestamps.

Check access and final billing

Decide whether you requested immediate cancellation (loss of benefits from that date) or cancellation at the end of the billing period. Verify your bank or card statement to confirm no further payments are taken.

Data and cashback

If you had pending cashback it will be automatically disbursed to the registered bank account. If no bank account is registered contact customer services within 6 months to provide bank details; additional identity verification may be required.

Re-activation

If you later choose to re-subscribe you will need to enrol again; Webloyalty does not publish an automatic re-activation guarantee. Save your confirmation of cancellation in case of unauthorised future charges.

Follow this checklist to cancel cleanly and preserve your rights.

• Decide whether you want immediate cancellation or cancellation at the end of the billing period.
• Call 0800 731 9936 (My Time Rewards) or 0800 389 6960 (Complete Savings) during listed hours and ask for written confirmation.
• If you prefer email, send to [email protected] or [email protected] and save the sent message.
• If you send a registered letter, use the postal address Webloyalty, Airspeed Road, PO3 5RF Portsmouth, United Kingdom and keep proof of postage.
• Record the date and time of cancellation and keep any confirmation emails or screenshots.
• Check your bank or card statement for refunds or future charges for at least 6 months.
• If you do not receive a timely refund within 14 days for cooling-off claims, request a chargeback from your card issuer or seek Citizens Advice help.