Cancel Hyper Cleaner the easy way

Overview

Hyper Cleaner is a mobile utility app that helps users clean duplicate photos, free storage, and organise contacts. The service offers free features plus in-app subscription tiers for Premium tools such as ad blocking, secret storage and contact management.

Main features

Key features reported by listings and user feedback include duplicate photo detection, contact deduplication, a secret space for private files, battery widgets and ad blocking available to premium subscribers.

How it is delivered

Hyper Cleaner is distributed as a smartphone app with in-app purchases. Subscriptions are managed either through the App Store, Google Play or by contacting the developer directly for purchases made on the developer website.

iOS - cancel step by step

1. Open Settings on your iPhone or iPad.
2. Tap your name at the top to open Apple ID settings.
3. Tap Subscriptions.
4. Find Hyper Cleaner in the list.
5. Tap Cancel Subscription and follow on-screen prompts.
6. Keep a screenshot of the Subscriptions screen showing the cancellation and any confirmation email from Apple.

Android - cancel step by step

1. Open Google Play Store on your Android device.
2. Tap your profile icon in the top right.
3. Choose Payments & subscriptions then Subscriptions.
4. Select Hyper Cleaner and tap Cancel subscription.
5. Save the confirmation screen or email from Google Play as proof.

Website / Email - cancel step by step

1. Compose an email to [email protected] or [email protected].
2. Subject: Cancel Hyper Cleaner subscription - include your account email and purchase receipt in the body.
3. Request explicit cancellation and ask for written confirmation of stop of future charges.
4. Attach a screenshot of the purchase or invoice if available.
5. Keep the sent email and any reply as proof; if no reply within 7 days, resend with registered post option.

Post - cancel step by step

1. Write a registered letter to Highlands Lane, Woking GU22 9PU, United Kingdom, addressed to the developer with your account email and subscription details.
2. State you want the subscription cancelled immediately and ask for written confirmation.
3. Send by tracked registered post and keep the proof of posting.
4. If you receive no acknowledgment within 14 days, escalate using the complaints route described below.

Phone - what to do if you cannot cancel

1. There is no published phone number for Hyper Cleaner cancellations.
2. Use the email route to [email protected] with a clear cancellation request.
3. If charges continue after email cancellation and store cancellation attempts, contact your card issuer for chargeback or request a refund via the App Store or Google Play refund process.

Moving address - rule and required documents

If you are moving and no longer need the service, you may cancel immediately. Provide a copy of a move confirmation such as a tenancy agreement, new address utility bill or a signed declaration. Hyper Cleaner has not published a specific moving cancellation policy; use the standard cancellation routes and include proof of new address.

Applicable law: Consumer Rights Act 2015 for service performance and fairness.

Price increase - rule and required documents

If Hyper Cleaner increases prices for an ongoing subscription, you have the right to cancel before the new price takes effect. Provide the price change notice you received and your subscription details when requesting cancellation.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Death of subscriber - rule and required documents

In the event of the subscriber's death, the estate can request cancellation. Provide a copy of the death certificate and proof of authority or executorship when contacting [email protected].

Applicable law: Consumer Rights Act 2015 for contract termination on legitimate grounds.

Legitimate ground - rule and required documents

Legitimate grounds include confirmed technical bugs that prevented proper use, or clear failure to provide paid features. Provide detailed evidence such as screenshots, log files and timestamps showing the issue. Hyper Cleaner accepts evidence of technical faults as a potential basis for refund according to research exceptions.

Applicable law: Consumer Rights Act 2015.

End of commitment - rule and required documents

Hyper Cleaner subscriptions typically have no long fixed commitment; cancel at any time through the store or by emailing support with your account details. Provide the purchase receipt to speed processing.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Cooling-off period - rule and required documents

For subscriptions purchased at a distance, you have a 14-day cooling-off right under the Consumer Contracts Regulations 2013. If you accepted instant download or streaming and gave express consent to begin, you may lose the right to a full refund but you still can cancel the ongoing subscription. Submit cancellation via the store or to [email protected] and include the order confirmation.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Before you cancel - how to negotiate a retention offer

Research shows no specific public retention offers published by Hyper Cleaner. If you want to try to keep the service, email [email protected] and ask for any available retention discount or a change of plan. Use this script: "I want to cancel my subscription because of price. Are there any retention discounts or a cheaper annual plan you can apply to my account? My account email is [your email]." Attach the purchase receipt.

What cancelling saves you - exact yearly savings

Use these concrete price figures from available plans to calculate savings.

Example 1 - Weekly plan at £4.99 per week: 4.99 x 52 = £259.48 per year. If you cancel a weekly plan and switch to the Yearly plan at £29.99 per year, your saving is 259.48 - 29.99 = £229.49 per year.

Example 2 - Monthly equivalent shown in listings: monthly approx £19.96. 19.96 x 12 = £239.52 per year. Switching to Yearly £29.99 saves 239.52 - 29.99 = £209.53 per year.

Cheapest competitor alternative from the research: FeelClean at £68 monthly. 68 x 12 = £816 per year, which is higher than Hyper Cleaner Yearly £29.99. If you cancel a weekly Hyper Cleaner subscription costing £259.48 per year and choose the Yearly Hyper Cleaner plan at £29.99, you save £229.49. If you cancel and move to FeelClean at £816 per year you would pay an extra £556.52 compared with Hyper Cleaner Yearly.

Your statutory rights

Key laws that protect UK consumers include the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You have a 14-day cooling-off period for most distance purchases under the Consumer Contracts Regulations 2013. Digital content downloaded or used after you gave express consent may remove the right to a full refund, but cancellation of ongoing subscriptions remains available.

Auto-renewal and unfair terms

The Competition and Markets Authority views hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair. From 2024 onwards the Digital Markets, Competition and Consumers Act (DMCC Act) strengthened protections including renewal reminders for subscriptions longer than six months and clearer renewal opt-ins. If Hyper Cleaner makes cancellation substantially harder than subscription, you may have grounds to dispute the practice.

How to escalate

Step 1 - Complain to the trader by email to [email protected] and keep records. Step 2 - If unresolved, contact Citizens Advice for guidance and referral. Step 3 - If the charge was made on a card and qualifies, request a Section 75 claim or a chargeback via your card issuer. Step 4 - If applicable, use the relevant ombudsman for your sector. The Consumer Rights Act 2015 covers service quality and unfair terms.

Check your final bill

After cancellation, check your card or App Store/Google Play billing history for any further charges. If you were charged after confirming cancellation, save statements and contact [email protected] immediately.

Access and data

Cancelling prevents future renewals but generally does not delete account data automatically. Hyper Cleaner has not published a standard data-retention period. If you want data removed, email [email protected] and request account deletion; include your account email and proof of identity if required.

Re-activation

You can re-subscribe via the App Store, Google Play or the developer website when you choose. Re-activation will require you to re-enter payment details and accept the then-current price. Keep confirmation emails as proof of re-activation and of any promotional pricing applied.

Follow this list to cancel Hyper Cleaner and protect your rights.

• Identify how you paid: App Store, Google Play or website.
• If paid via App Store, cancel in Apple ID > Subscriptions and take a screenshot.
• If paid via Google Play, cancel in Play Store > Subscriptions and save confirmation.
• If bought on the developer website or you need formal proof, email [email protected] with receipt and request written confirmation.
• If you prefer formal mail, send a registered letter to Highlands Lane, Woking GU22 9PU and keep the proof of posting.
• Do not rely on uninstalling the app to stop charges; uninstalling does not cancel subscriptions.
• If you need a refund, request it through Apple or Google for store purchases or ask the developer for website purchases; keep all correspondence.
• If charges continue, contact your card issuer for chargeback or Section 75 if eligible.