Cancel AWS the easy way

Overview

AWS is a suite of on-demand cloud computing services, including storage, compute, databases and APIs, operated by Amazon Web Services, Inc. It provides infrastructure and marketplace channels for third-party software and services.

Who uses AWS

Target customers include businesses, individual developers, governments and enterprises that need scalable cloud infrastructure and software delivered via APIs or the AWS Marketplace.

Service facts

Core points to know before cancelling: AWS offers pay-as-you-go usage billing and a Marketplace for third-party subscriptions. Cancellation paths depend on the billing model and whether a private or public contract was used.

Web - Cancel from AWS Marketplace console

1. Sign in to the AWS account used to purchase the subscription.
2. Open the AWS Marketplace console and go to Subscriptions.
3. Locate the subscription you want to cancel and select Cancel subscription.
4. Confirm cancellation and keep the console confirmation or email as proof.

iOS and Android - mobile platforms

1. AWS Marketplace does not provide a native mobile cancellation path; use the AWS Marketplace web console on desktop or mobile browser.
2. If a subscription was purchased through an app store, cancel through that app store account. AWS documentation for Marketplace web cancellation applies in most cases.

Phone - contacting AWS Customer Service

1. Use the AWS account console to open a support case or use account contact options in the console.
2. For public offers purchased within 48 hours request cancellation and refund by referring to the purchase date.
3. Record the support case number and keep any confirmation email.

Email / Seller contact

1. If the subscription is a private offer or a public contract after 48 hours, contact the seller of record shown on the product detail page.
2. Ask the seller to initiate a cancellation request in AWS Marketplace; approve or deny the request in your AWS Marketplace console.
3. Retain seller correspondence and Marketplace approval screen as proof.

Post - registered letter

1. If a contract requires written notice by post, send a registered letter to: AWS, Worship Street, EC2A 2FA London, United Kingdom.
2. Include account identifiers and the subscription ID, state your request to cancel and request an end-of-contract notice as required by UK law.
3. Keep proof of delivery and a copy of the letter.

Moving or change of business location

If you must end a contract because you move or change location and the service cannot be used at the new address, supply evidence such as a tenancy agreement, business relocation letter or utility bill. AWS does not publish a specific relocation cancellation policy; follow contract terms or contact the seller.

Price increase

If a supplier increases price in a way that breaches your contract, you can treat that as a breach and request termination. Provide the original contract, screenshots or invoices showing the price change, and correspondence asking for an adjustment. Under the Consumer Rights Act 2015 services must be performed with reasonable care and skill.

Death of the subscriber

For individual accounts notify AWS and provide a death certificate and proof of executor status or probate documentation. The account owner s estate or executor will need to contact AWS or the seller to request cancellation and settlement of outstanding charges.

Legitimate ground - service failure or breach

Legitimate grounds include failure to provide the service with reasonable care and skill, persistent service errors, or missing agreed features. Document service incidents, support cases numbers and timestamps. The Consumer Rights Act 2015 applies to service quality claims.

End of commitment or fixed-term contract

At the end of a fixed term, notify the seller or AWS according to the contract. Obtain an end-of-contract notice that includes the cancellation/end date and remaining obligations, as required by section 261 of the Digital Markets, Competition and Consumers Act 2024. See section 261.

Cooling-off period and digital content

If you bought the service online you generally have a 14-day cooling-off right under the Consumer Contracts Regulations 2013 with a full refund, except where you gave express consent to start digital content immediately. For free trials, AWS can issue refunds for software charges within seven days of converting to a paid subscription per AWS Marketplace refund rules.

Before you cancel - negotiating with AWS

There are no public reports of standard retention discounts published by AWS for Marketplace subscriptions in the research data. To seek a retention offer contact AWS Customer Service through the AWS account console or contact the seller of record. Ask for a pricing review, temporary credits or a downgrade to pay-as-you-go. Keep all offers in writing.

What cancelling can save you - example calculation

Compare two UK alternatives using real published prices. Exponential-e charges £12.63 per TB per month which is £12.63 x 12 = £151.56 per TB per year. eodatacloud lists £5.00 per TB per month for a 25 TB minimum which is £5.00 x 12 = £60.00 per TB per year. Yearly saving when moving from Exponential-e to eodatacloud is: (12.63 - 5.00) x 12 = £90.00 per TB per year. The cheapest real alternative in our competitor list is eodatacloud at £5.00 per TB monthly, annualised to £60.00 per TB.

Key UK laws and regulator

The primary protections are the Consumer Rights Act 2015 (services must be performed with reasonable care and skill) and the Consumer Contracts Regulations 2013 (14-day cooling-off period for online contracts, with exceptions for digital content once delivery starts). The Competition and Markets Authority (CMA) enforces rules on unfair auto-renewal and hard-to-cancel subscriptions. For end-of-contract notices, section 261 of the Digital Markets, Competition and Consumers Act 2024 requires a written durable end-of-contract notice; see section 261.

How to escalate

1. Complain to the trader or seller first and keep records. 2. If unresolved seek advice from Citizens Advice. 3. For disputes about card payments consider Section 75 or chargeback through your card issuer where applicable. 4. File a complaint with the CMA if you suspect unfair contract terms or hard-to-cancel practices. If the service is regulated by a sector ombudsman use the relevant ombudsman scheme.

Access and data retention

Export any data you need before cancellation. For Marketplace subscriptions, access often ends at termination or at the end of the billing period; check the seller terms and download backups, logs and configurations before you cancel.

Final billing and refunds

Cancellation stops future charges. Refunds are not automatic and must be requested. Exceptions include full refunds for public-offer cancellations within 48 hours of purchase and free-trial software refunds within seven days of converting to paid. For private offers refunds require seller authorisation. For software metering errors AWS can issue refunds without seller action. Request refunds via the AWS Marketplace console or contact the seller of record; keep written confirmation.

Prepare before cancelling

Follow this checklist to avoid service disruption and preserve rights.

• Identify the subscription ID in your AWS Marketplace console.
• Export and backup all data and configurations you need.
• Check whether the subscription is pay-as-you-go, public contract, or private offer.
• Locate the seller of record on the product detail page if applicable.

When you cancel

• Cancel pay-as-you-go subscriptions directly in the AWS Marketplace console and keep the confirmation.
• If you bought a public contract within 48 hours and want a refund contact AWS Customer Service and note the purchase time.
• For private offers request the seller to initiate cancellation and approve the request in your console.
• If required, send a registered letter to AWS, Worship Street, EC2A 2FA London, United Kingdom and keep proof of posting.