Cancel Currys Cloud Backup the easy way

Overview

Currys Cloud Backup is an online backup service operated by Livedrive Internet Limited and provided under the Currys brand. The service stores files, photos, music and videos to remote servers so customers can restore data after device failure or loss.

Key features

Automatic backup for mobile, tablet and computer devices, version history, and plans offering from small storage to multi-terabyte options. Streaming of DRM protected media is not supported.

Company facts

More service details are available on Currys service pages: Currys Cloud Backup info.

Web - contact form

1. Open the Currys Cloud Backup website and go to the contact or cancellation form page or use the embedded cancellation form.
2. Enter account details and state you wish to Cancel the subscription.
3. Submit the form and save or screenshot any on-screen confirmation.
4. Expect account closure and data removal actions as described by support; request a confirmation email.

Phone

1. Call 0800 012 1909 and provide your account or billing details.
2. Ask the agent to Cancel the subscription and to send written confirmation by email.
3. Note the date, time and agent name. Ask for a reference number.
4. If you paid by card, keep the card statement showing the last payment.

Email

1. Compose an email to [email protected] with the subject line "Cancel Currys Cloud Backup" and include account name, registered email and last 4 digits of the payment card if used.
2. Request written confirmation and the date the account will be closed and when data will be deleted.
3. Keep the sent email and any reply.

Post

1. Write a signed cancellation letter with account details and state you want to Cancel the subscription.
2. Send by recorded delivery to Currys Cloud Backup, 1 Portal Way, W3 6RS London, United Kingdom.
3. Keep the proof of postage and wait for written confirmation.

iOS and Android (if app used)

1. If you subscribed through the Currys Cloud Backup app, use the in-app account or the contact form above to request cancellation.
2. If billing went through an app store, check your Apple or Google subscriptions and cancel there as well.
3. After cancelling, request confirmation from Currys Cloud Backup support.

Read the full service Terms of Use for cancellation specifics: Terms of Use.

Moving / Moving

Currys Cloud Backup does not publish a specific rule for cancelling due to moving. To request termination for relocation, submit proof of new address and the cancellation form or contact support by phone or email. If Currys changes service availability tied to location, refunds may apply under changes to the service content.

Price increase

If Currys Cloud Backup changes the Fees or the content of the Services, customers are entitled to a pro-rata refund for the unexpired portion of the contract when cancellation follows that change. Evidence to provide: the notice showing the price increase and your account details. This is based on the provider's published exceptions to non-refund and standard contract practice.

Death of subscriber

Currys Cloud Backup does not publish a specific policy for death of a subscriber. To make a request, contact support by email at [email protected] and provide a formal death certificate and proof of authority to act for the estate.

Legitimate ground accepted by Currys Cloud Backup

Research shows Currys accepts cancellation and pro-rata refunds where there is a change in the content of the Services, the Terms of Use, or the Fees. Required proof: copy of the change notice, account details and a request to Cancel. For other legitimate grounds, provide documentary evidence when you contact support.

End of commitment

If your subscription reaches the end of the Initial Contract Period or a Renewal Contract Period, you must Cancel no less than 1 week prior to renewal or within 14 days after the renewal date. Proof: account details and cancellation submission. If you miss the window, the contract renews and can be cancelled under the next renewal window.

Cooling-off / statutory right

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a 14-day cooling-off right to cancel during a free trial period or within 14 days after each renewal date. Cancel by email, phone, post or the embedded form. Applicable law: Consumer Contracts Regulations 2013.

Before cancelling: negotiate

Research shows no published retention offers specific to Currys Cloud Backup. To ask for a retention offer, contact support by phone 0800 012 1909 or email [email protected] and request a loyalty or discount offer. Provide account details, state how long you have been a subscriber and ask for reduced monthly pricing or a temporary discount. Keep any offer in writing.

What cancelling saves you

Use these plan prices to calculate yearly savings if you Cancel.

Example savings calculations:

• Cloud Backup for Tablets & Mobiles: £2.50 x 12 = £30.00 per year.
• Cloud Backup 4 TB (1 year): £5.00 x 12 = £60.00 per year.
• Cloud Backup 4 TB (3 year bundle): paid £150.00 for 3 years equals £150.00 / 3 = £50.00 per year (monthly equivalent £4.17).

Cheapest real alternative shown in research: IONOS HiDrive at £1.00 per month. Yearly cost: £1.00 x 12 = £12.00 per year. If you cancel a 4 TB 1 year plan at £60.00 and switch to IONOS HiDrive at £12.00 per year, yearly saving = £60.00 - £12.00 = £48.00 per year.

Other price references from research: Microsoft OneDrive £1.99 per month (£19.99 per year), Livedrive £7.69 per month, Safe Data Storage £8.00 per month, Orbis Drive £2.99 per month.

Key UK consumer law

Two main protections apply: the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Regulations give a 14-day cooling-off right for distance contracts, with some digital content exceptions. See the text: Consumer Contracts Regulations 2013.

Auto-renewal and unfair terms

The Competition and Markets Authority flags hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practice. If Currys Cloud Backup applied an unfair cancellation process, complain to Citizens Advice and reference the CMA guidance and the Consumer Rights Act 2015 on unfair contract terms.

How to escalate a dispute

Step 1: Complain directly to Currys Cloud Backup using the contact form, phone 0800 012 1909 or [email protected] and keep records.

Step 2: If unresolved, seek advice from Citizens Advice or file a complaint via Currys help pages: Currys help.

Step 3: For card payments, consider chargeback or Section 75 through your card issuer when the payment qualifies. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill.

Access and data retention

On cancellation your account will be closed and access to data will be lost. Currys Cloud Backup states data will be permanently removed from the server within 14 days of the cancellation form being submitted. Download any files you need before cancelling.

Final billing and refunds

All fees paid are non-refundable except in circumstances set out in the Terms of Use or by statutory rights. If cancellation follows a change in service content, Terms of Use or Fees you may be eligible for a pro-rata refund for the unexpired portion of the contract. Request a written refund decision from support.

Re-activation

If you wish to reinstate your account, contact Cloud support within 14 days of the cancellation form being submitted to request re-activation; this is listed in the provider research material.

Follow this checklist to Cancel and protect your data.

• Gather account details: registered email, username and last 4 digits of the payment card.
• Download any files you need from the Cloud Backup storage now.
• Choose a cancellation method: web contact form, phone 0800 012 1909, email [email protected] or registered post to 1 Portal Way, W3 6RS London.
• Save proof: screenshot the form submission, keep sent emails, request a confirmation email after a phone call and keep proof of postage for post.
• If you believe you qualify for a refund under a change in Fees or Terms, include a copy of the change notice with your cancellation request.
• Allow for data removal timing: expect data deleted within 14 days after cancellation form submission.

After you cancel

Check bank statements for further charges and contact your card issuer if an unauthorised renewal occurs. Consider an alternative backup service before deleting local copies.