Cancel Evernote the easy way

Service overview

Evernote is a cloud-based note-taking and organisational service for capturing text, images and attachments across devices. Evernote offers a Free tier and paid plans with search, AI features and increased device and storage limits.

Who uses it

Evernote targets individuals and teams who need searchable notes, clipped web content, and synced access across multiple devices.

Company facts

Cancel via Evernote Web (best option)

1. Open a browser and sign in at your Evernote account on the web.
2. Go to Account Settings then Billing.
3. Select Cancel your Evernote subscription and follow the prompts.
4. Keep the email confirmation you receive as proof of cancellation.
5. If you purchased through Apple or Google Play, follow the platform-specific steps instead.

Cancel on iOS (Apple App Store)

1. Open the App Store on your iPhone or iPad.
2. Tap your profile photo, then Subscriptions.
3. Find Evernote and tap Cancel Subscription.
4. Keep the App Store confirmation email or screenshot as proof.
5. Evernote cannot cancel App Store subscriptions for you; Apple handles refunds and cancellations.

Cancel on Android (Google Play)

1. Open Google Play Store app.
2. Tap your profile, then Payments and subscriptions > Subscriptions.
3. Select Evernote and Cancel subscription.
4. Keep the Google Play confirmation as proof.
5. Evernote cannot cancel Google Play subscriptions for you; Google handles refunds and cancellations.

Cancel by email or post

1. If you want to send a written cancellation, include your account email, subscription ID and explicit request to cancel.
2. Email address available in company data: [email protected]. This is a press contact; support responses may not be handled through this address.
3. Or send a registered letter to Evernote, 10 Queen Street Place, EC4R 1AG London, United Kingdom.
4. Retain proof of delivery or sent emails and follow up if you do not receive confirmation.

Official cancellation steps are described by Evernote here: Evernote cancellation help.

Moving abroad or change of circumstances

Rule - You may cancel at any time; cancellation becomes effective at the end of the billing period. No specific proof is required to stop auto-renewal. If you need account closure and data export, export notes before cancellation.

Required proof documents - No formal proof required for standard cancellations.

Price increase

Rule - Evernote may change prices. Evernote may offer refunds or credits at its sole discretion if the Commercial Terms are materially modified during a billing period and adversely affect you. To request relief include a written notice identifying the account and a cancellation request.

Required proof documents - Written notice with account identifier and billing evidence.

Death of subscriber

Rule - Evernote does not publish a specific bereavement policy. For account access or closure after death, legal representatives should contact Evernote with proof of authority.

Required proof documents - Death certificate and proof of authority or probate documents. This process is not published explicitly by Evernote.

Service interruption or legitimate ground

Rule - Under Evernote policy, refunds or credits may be issued at Evernote's discretion if a modification or interruption of the service adversely affects the user and alternative remedies are unavailable.

Required proof documents - Clear account identifier and evidence of service interruption (screenshots, timestamps). Applicable law: Consumer Rights Act 2015 - services must be performed with reasonable care and skill.

End of commitment

Rule - Evernote subscriptions have no fixed minimum commitment. Subscriptions auto-renew and you may cancel any time; cancellation takes effect at the end of the billing period.

Required proof documents - Not applicable.

Cooling-off period (online purchases)

Rule - Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off period for most online contracts with a refund. Exception - digital content where download or streaming has started with your express consent removes the right to cancel under the Regulations. Evernote's refund policy also sets specific refund windows: monthly subscriptions if requested within 20 days of payment, annual subscriptions if requested within 60 days of payment.

Required proof documents - Proof of purchase date and payment. Applicable law: Consumer Contracts Regulations 2013.

Before you cancel: negotiate

Retention offers - Research shows no public, consistent retention discount program from Evernote. Evernote does apply pro-rated balances when upgrading between Paid Services purchased directly from Evernote. To request a retention offer, contact Evernote via web chat or support channels from your account and request a promotional rate or a free trial extension; document the response. There are multiple Trustpilot reports of customers not receiving satisfactory support responses.

How much you save by cancelling

Compute annualised cost if you pay monthly versus annual price and savings by cancelling paid plans:

Starter monthly: 8.99 x 12 = 107.88 per year. Starter annual: 64.90 per year. Saving by choosing annual vs monthly: 107.88 - 64.90 = 42.98 per year.

Advanced monthly: 14.99 x 12 = 179.88 per year. Advanced annual: 154.90 per year. Saving by choosing annual vs monthly: 179.88 - 154.90 = 24.98 per year.

If you cancel a Starter monthly subscription, you stop paying £8.99 per month, equal to a yearly cost reduction of 107.88 if you would have stayed on monthly billing.

Cheapest alternative named in research - Traskio Pro annual at £19.95 per year. Traskio monthly price is £2.99 per month or £35.88 if billed monthly. Choose the alternative to reduce yearly spend to £19.95 per year instead of Starter annual at £64.90 or Advanced annual at £154.90.

For plan comparisons see Evernote's official page: Evernote compare plans and the FAQ about discontinued plans: Evernote discontinuing FAQ.

Key UK consumer laws

Consumer Rights Act 2015 - services must be performed with reasonable care and skill.

Consumer Contracts Regulations 2013 - 14-day cooling-off period for most online purchases with a refund; digital content exception applies if service started with your express consent.

Auto-renewal and difficult cancellations

The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair. If Evernote's renewal terms are unclear or the cancellation path is hard to follow, you can complain to Citizens Advice for next steps.

How to escalate

1. Complain to Evernote first and keep copies of all messages and confirmations.

2. If unresolved, get advice from Citizens Advice and file a complaint to the relevant sector ombudsman if applicable.

3. For card payments, consider a Section 75 claim through your card issuer or a chargeback if Section 75 does not apply.

Access and data

After cancellation your account reverts to Evernote Free at the end of the billing period; Evernote states this occurs without data loss. Export important notes and attachments before the end of the billing period if you need local backups.

Final billing and refunds

If you paid directly to Evernote, monthly subscriptions may be refunded if requested within 20 days of payment and annual subscriptions within 60 days of payment according to Evernote's refund policy. Refunds for third-party app store purchases are handled by Apple or Google Play.

Re-activation

You can resubscribe at any time by choosing a plan through your account. Any notes stored in your account remain available under the Free plan limits.

Use this checklist to complete cancellation and protect your data.

• Sign in to Evernote Web and cancel via Account Settings > Billing, or cancel through Apple or Google Play if you purchased there.
• Save the email confirmation of cancellation as proof.
• Export your notes and attachments before the subscription end date. Use Evernote export or PDF/archive tools.
• If you paid by card and were charged without authorisation, file a dispute with your card issuer and gather evidence.
• If you want a refund, submit your request within 20 days for monthly or 60 days for annual subscriptions if paid directly.
• If unresolved, contact Citizens Advice and consider Section 75 or chargeback through your card provider.