Cancel Apple Care Plus the easy way

Extended device protection for Apple hardware

AppleCare+ is an add-on service that provides extended warranty and accidental damage coverage for eligible Apple devices. Plans include repairs for accidental damage, priority technical support and, for certain iPhone plans, theft and loss protection.

Who sells and underwrites it

AppleCare+ is marketed by Apple and, for insurance regulatory purposes in the United Kingdom, is underwritten by American International Group UK Limited ('AIG'). Apple Retail UK Limited arranges policies as agent. See the insurer disclosure for details: AppleCare+ IDD.

Company facts

Web cancellation (detailed)

1. Visit the Apple Support website and sign in with the Apple ID linked to the AppleCare+ plan.
2. Open Subscriptions or use the Report a Problem flow and select the AppleCare+ plan.
3. Choose Cancel plan or Cancel subscription. Keep a screenshot of the confirmation and wait for confirmation email.

Cancel on iPhone or iPad

1. Open Settings on your device.
2. Tap General > AppleCare & Warranty or tap your name > Subscriptions.
3. Select the AppleCare+ plan and tap Cancel Subscription or Cancel Plan.
4. Keep the on-screen confirmation or email as proof.

Cancel on Android or via a reseller

1. If the plan was bought from a wireless network provider or other reseller, contact that provider or reseller for cancellation. Source: Apple Support.
2. Follow the reseller's cancellation flow and keep confirmed documentation.

Cancel by phone

1. Call +44(0)800 107 6285 and request cancellation of AppleCare+ for your device; provide proof of purchase if asked.
2. Ask the agent for a reference number and follow-up email.

Cancel by post or email

1. Write a cancellation request including your device serial number, AppleCare+ plan number, purchase date and contact details.
2. Send to the registered address Apple Care Plus, 58 Fenchurch Street, EC3M 4AB London, United Kingdom, or to the Customer Support address used on your original documentation.
3. Use registered post and keep the return receipt as proof.

Moving abroad

If you move outside the plan territory and your AppleCare+ policy requires residence in the United Kingdom, contact Apple Support to report the move and request cancellation. Required proof: official proof of new address or change of residence document. Applicable law: Consumer Rights Act 2015 for contract performance.

Price increase

If Apple increases the premium and you do not accept it, you may cancel the plan. Required proof: copy of notification or billing showing the increase. Applicable law: Consumer Rights Act 2015 (unfair contract terms) and CMA guidance on auto-renewal transparency.

Death of the subscriber

In the event of death, a representative may cancel the plan and request refund. Required proof: death certificate and proof of authority (executor or next of kin). Applicable law: Consumer Rights Act 2015.

Legitimate grounds accepted by AppleCare+

AppleCare+ accepts cancellation when the plan was bought from a reseller that will handle cancellations, when the plan is not linked to an Apple ID, or when paid by installments and the Payment Plan Provider manages cancellation. Required proof: reseller confirmation, account evidence or payment plan documentation. Source: Apple Support.

End of commitment

AppleCare+ has no fixed minimum commitment; you can cancel at any time. Required proof: plan details or purchase receipt if requested. Applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.

Cooling-off period

Apple policy: if you cancel within thirty (30) days of purchase and the premium was paid upfront, you are entitled to a full refund. If paid by installments, the Payment Plan Provider will refund any installment payments made within 30 days. Required proof: original sales receipt or certificate of proof of cover. Applicable law: Consumer Contracts Regulations 2013 (14-day statutory right) and AppleCare+ 30-day policy documented in Apple terms. Source: AppleCare+ Terms.

Before you cancel: ways to negotiate

Research did not identify standard retention discounts publicly offered by AppleCare+. If you wish to keep coverage at a lower cost, contact Apple Support and explicitly request retention options or a change of plan. If you paid by installments, contact the Payment Plan Provider to discuss alternatives. Source: Apple Support.

What cancelling saves you - yearly savings calculated

Calculate annual cost for common monthly plans by multiplying the monthly price by 12.

Example calculations:

• AppleCare+ with Theft and Loss (iPhone SE) - £5.99 x 12 = £71.88 per year.
• AppleCare+ with Theft and Loss (iPhone 16e) - £7.99 x 12 = £95.88 per year.
• AppleCare+ with Theft and Loss (iPhone 16 Pro and similar) - £11.99 x 12 = £143.88 per year.

Annual plans example:

• AppleCare+ for MacBook Air 13 (M1, M2) - £64.99 per year.
• AppleCare+ for iMac - £59.99 per year.

Cheapest real alternative to AppleCare+ (device-specific): third-party device insurance or bank/credit card purchase protections can be cheaper depending on cover. Because public competitor prices were not provided in our research dataset, pick the lowest AppleCare+ example above to compare: cancelling an iPhone SE plan saves £71.88 per year.

Key UK consumer law

The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prevents enforcement of unfair contract terms. The Consumer Contracts Regulations 2013 grant a 14-day cooling-off right for most online purchases; Apple offers a 30-day refund window as part of its AppleCare+ terms. For auto-renewal transparency the Competition and Markets Authority treats hard-to-cancel subscriptions as potentially unfair.

Financial regulation and complaint routes

AppleCare+ is underwritten by AIG UK and arranged by Apple Retail UK Limited, both subject to FCA and PRA oversight. Complaints unresolved with Apple UK can be referred to the Financial Ombudsman Service. If Apple UK cannot meet obligations, the Financial Services Compensation Scheme (FSCS) may provide compensation up to 90% of the claim value. Source: AppleCare+ IDD.

Escalation steps

1. Complain to Apple via Customer Support and keep written records. 2. If unresolved, ask for internal escalation and a final response. 3. Refer to the Financial Ombudsman Service if needed. 4. For charge disputes use Section 75 or a bank chargeback if the purchase qualifies under your card issuer rules.

Access and final billing

After cancellation check your email for confirmation and final billing. If you paid upfront and cancelled within 30 days you should receive a full refund credited to the original payment method or by bank transfer if card refund is not possible. If you paid by installments refunds are handled by the Payment Plan Provider. Source: AppleCare+ Terms.

Data, devices and reactivation

Cancelling AppleCare+ does not delete device data. Back up your device before any repair. If you want cover again, you may be required to purchase a new plan for the device; reactivation rules are not published in detail and vary by product and country. If a valid claim was already paid, the value of the benefit received will be deducted from any refund.

Use this checklist to cancel smoothly and protect your rights.

• 1. Locate your AppleCare+ proof of purchase or plan number and the device serial number.
• 2. Decide cancellation channel (Settings app is fastest).
• 3. If you paid upfront and want a refund within 30 days, prepare original receipt and payment details.
• 4. If you paid in installments, contact the Payment Plan Provider to cancel the plan.
• 5. Call +44(0)800 107 6285 if you prefer phone cancellation and request a reference number.
• 6. If cancelling by post, send a registered letter to Apple Care Plus, 58 Fenchurch Street, EC3M 4AB London, United Kingdom and keep the return receipt.
• 7. After cancellation, confirm refund or final billing and keep all communications for escalation if required.