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Digital registered letter with receipt of acceptance
Subject : Cancellation of Currys Care Plan agreement
Step-by-step 2026 guide to cancel Currys Care Plan, refunds, legal rights and cheapest alternatives. Clear steps, addresses and example savings.
| Item | Value |
|---|---|
| Fastest method | Phone - call Currys Customer Services experts for immediate cancellation on call (Currys states Term Plans and Pay Monthly can be cancelled by calling their support) |
| Effective delay | Immediate when processed on call |
| Notice period | 0 days - cancel at any time for Pay Monthly; Term Plans are upfront for 2, 3 or 5 years but may be cancelled |
| Cancellation fee | |
| Minimum commitment | 2 years for upfront Term Plans (Term Plans available for 2, 3 or 5 years); Pay Monthly - 0 days |
| Phone + hours | Not published by Currys Care Plan |
| Postal address for registered letter | Currys Care Plan, 1 Portal Way, W3 6RS London, United Kingdom |
Currys Care Plan is a protection and repair service for consumer electronics sold by Currys plc in the United Kingdom. Plans include Care & Repair cover for TVs, audio, printers and small appliances with options sold as upfront Term Plans for 2, 3 or 5 years or Pay Monthly plans that continue until cancellation or the maximum plan life.
Features vary by product price and selected term. Examples from Currys pricing include TV plans priced from
| Fact | Value |
|---|---|
| Plan types | Term Plans (2, 3 or 5 years) and Pay Monthly |
| Purchase window | At time of purchase or for products up to 12 months old |
| Example price - TV | |
| Official pages | Care & Repair main page - Pricing |
| Method | Steps summary | Estimated time | Proof obtained | Difficulty |
|---|---|---|---|---|
| Phone | Call Currys Customer Services and ask to cancel your Care Plan; agent processes cancellation on the call | Immediate when processed on call | Call reference or confirmation email if agent sends one | Medium |
| Write to the support email [email protected] with your plan details and cancellation request | Response within days - cancellation effective on processing | Email acknowledgment | Easy | |
| Post (Recorded Delivery) | Send a signed cancellation letter to the registered address by Recorded Delivery | Delivery time plus processing; use proof of postage | Recorded Delivery receipt and reply letter | Easy |
| Online / Account | Use Currys Help and Support contact channels or existing customers page to request cancellation | Varies; request processed after contact | On-screen confirmation or email | Medium |
For general insurance contracts like Currys Care Plan a statutory 14-day cooling-off period applies under the Consumer Contracts Regulations 2013. If you cancel within 14 days of purchase and you have not used the service for Pay Monthly plans you are entitled to a full refund. For Term Plans Currys publishes a 45-day full refund window: if you cancel within 45 days of purchase (or receipt of terms, whichever is later) and you have not made a valid repair request you will receive a full refund. If a claim was made within the cooling-off period the insurer may refuse a full refund or deduct the claim cost.
Applicable law: Consumer Contracts Regulations 2013.
If you cancel after any cooling-off period or outside the 45-day Term Plan full refund window, refunds are handled pro-rata based on the number of full unexpired months remaining on your plan according to Currys refund rules. For Pay Monthly plans no refund is given after the initial 14 days if the service has been used.
Applicable law: Consumer Rights Act 2015 (unfair terms and refund principles) and Insurance Act principles as applied by insurers and Currys.
If Currys raises the price of a Pay Monthly plan or applies new charges, you can cancel. The Competition and Markets Authority guidance on auto-renewal and unfair practices applies: unfair auto-renewal or unclear fee changes can be challenged. Provide evidence of the price increase notice and your plan reference when requesting cancellation.
Applicable law: CMA guidance on auto-renewal and Consumer Rights Act 2015.
If you permanently move outside the United Kingdom and your plan only covers the UK you can request cancellation based on change of circumstances. Provide proof such as a utility or tenancy termination and new overseas address. Refunds will be assessed pro-rata where applicable.
Applicable law: Consumer Rights Act 2015.
Currys does not publish a specific death policy in the research data. Under general consumer contract principles a representative of the deceased may request termination and a refund where appropriate. Provide a death certificate and proof of authority to act on the estate. Currys will process refunds subject to plan rules and any claims made.
Applicable law: Consumer Rights Act 2015.
Research did not list an exhaustive published list of "legitimate grounds" accepted by Currys. The company accepts cancellations by phone, email or post and applies cooling-off and pro-rata refund rules as published. For any exceptional ground, provide documentary proof and refer to the Care & Repair FAQs.
Applicable law: Consumer Contracts Regulations 2013; Financial Conduct Authority ICOBS guidance for insurance distribution matters.
Research does not report specific retention offers made by Currys Care Plan. When you call to cancel ask the agent for retention options: for example a discounted monthly rate, a free final month or upgrade to a different duration. Use this short script: "I want to cancel my Care Plan. Before I do, are there any retention offers or discounts you can apply to keep my cover? If not, please confirm my cancellation in writing." Always request a written confirmation of any offer and compare the numbers before accepting.
Pick a real Currys monthly price example: TV price band
Concrete example from Currys pricing: a high-value TV falls in the price band where monthly cost is or the published example of . For clarity use the listed monthly price of
Compare with the cheapest competitor listed in research: Gadgetsure monthly . Example math using Currys published monthly example for expensive TVs: "Currys example monthly = /year; Gadgetsure annual = . Yearly saving: Currys - Gadgetsure = ."
Actual concrete calculation using published price: Currys example 13.50/month = 13.50 x 12 = 162.00/year. Gadgetsure annual = 25.08/year. Saving = 162.00 - 25.08 = 136.92/year.
Competitor used: Gadgetsure.co.uk annual 25.08. Other alternatives: Switched On Insurance 30.00 annual, Adrian Flux 49.99 annual.
Currys Care Plan is a device insurance product and is subject to UK consumer and insurance law. Relevant statutes and rules include the Consumer Rights Act 2015, Consumer Contracts Regulations 2013 and FCA rules that apply to insurance distribution including ICOBS and the Insurance Act 2015. For cooling-off and cancellation the Consumer Contracts Regulations 2013 give a 14-day right to withdraw for off-premises and distance contracts.
For general insurance contracts a statutory minimum 14-day cooling-off period applies. Currys publishes that for Term Plans there is a 45-day full refund window if no valid repair request has been made. After cooling-off statutory rights allow cancellation at any time; refunds are normally pro-rata based on unexpired full months. If a claim was made during the cooling-off period an insurer may refuse a full refund or deduct the claim amount.
First complain to Currys using the Help and Support channels at https://www.currys.co.uk/help-and-support.html or the Care & Repair existing customers page at https://www.currys.co.uk/services/care-services/care-repair-existing-customers.html. If the trader does not resolve your complaint, escalate to the Financial Ombudsman Service for insurance disputes or seek Citizens Advice. For card payments you can use Section 75 or a chargeback request with your card issuer for qualifying transactions. The CMA recognises that hard-to-cancel subscriptions may be unfair; use this when challenging unclear auto-renewal practices.
Keep the cancellation confirmation and check your bank statements for any pro-rata refund. For Term Plans Currys states that if you cancel within 45 days and no valid repair request has been made you will get a full refund. If cancelling after that, you will receive a pro-rata refund based on the number of full unexpired months remaining on your plan.
After cancellation you will no longer have access to the Care & Repair services. If you had an open repair request, check with Currys whether it will be honoured. Keep copies of any repair authorisations or invoices for disputes. If you provided personal data during registration and want it removed, contact Currys via their Help and Support channels and request data deletion or portability.
You can buy a new Care Plan at point of purchase or for products up to 12 months old according to Currys. If you re-subscribe later you may not receive the same terms as your original plan; ask for the full pricing and cooling-off details before purchase. See the Care & Repair main page at https://www.currys.co.uk/services/care-services/care-repair.html.
Use this checklist to cancel and protect your rights.
£1.50
/ mois
Example band: TV price - Price band example from Currys: TV price - - 3 year cost Examples published: TV price -£175: 3 years Listed prices used for example conversion:
£13.50
/ mois
Example for TV price 2501 & above: 3 years £360, 5 years £475, or monthly £13.50/month (annual equivalent £162).
£3.00
/ mois
Example band: Product price includes audio products with prices such as Listed: product price -£300: £45 for 3 years, £60 for 5 years, or £2/month (£24 annual equivalent) depending on band.
No commitment. Billoff helps you cancel or adjust your Currys Care Plan subscription without hunting down every detail alone.
Below are common alternatives people compare for this type of subscription.
£4.17
/ mois
Single policy covering all portable electronic gadgets for a fixed annual price.
£3.00
/ mois
Tiered coverage options and flexibility, focused on mobile phones with multi-gadget bundles.
£2.09
/ mois
Instant cover with no claims exclusion periods for mobile phones, tablets and iPads.
Currys Care Plan is available in many countries. Here are several frequently cited markets:
What you should know about Currys Care Plan subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
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