Cancel BetterMe Fasting the easy way

Overview

BetterMe Fasting is a product offering from BetterMe International Limited that focuses on intermittent fasting plans, nutritional guidance and tracking tools inside the BetterMe app ecosystem. The service is offered as subscription access inside the BetterMe app and via the BetterMe website.

Core features

Features include guided fasting schedules, meal suggestions, progress tracking and optional coaching or messaging add-ons for extra cost.

Company facts

Official terms and subscription rules are published on the BetterMe website and support portals: Subscription Terms, Money-Back Policy.

Website cancellation (step-by-step)

1. Open the BetterMe app or go to your BetterMe account on the web.
2. Tap More - My Profile - Manage Subscription.
3. Choose Cancel subscription and confirm when prompted.
4. Save any on-screen confirmation or screenshot and check for a confirmation email.

Cancel on iOS (App Store)

1. Open Settings on your iPhone.
2. Tap your name, then Subscriptions.
3. Select BetterMe and tap Cancel Subscription or Turn Off Auto-Renewal.
4. Do not delete the app as a cancellation step; deletion does not stop auto-renewal.

Cancel on Android (Google Play)

1. Open the Google Play Store app.
2. Tap your profile icon, then Payments and subscriptions, then Subscriptions.
3. Find BetterMe and tap Cancel subscription.
4. Do not delete the app as a cancellation step; deletion does not stop auto-renewal.

Cancel by email

1. Send an email to [email protected] from the address linked to your account.
2. In the message include your full name, email used for the account, the subscription plan and a clear request to Cancel the subscription.
3. Keep the sent email and any reply as proof.

Cancel by post

1. Write a clear cancellation letter with your full name, account email and subscription details.
2. Send it by registered post to: BetterMe Fasting, 160 City Road, EC1V 2NX London, United Kingdom.
3. Keep the registered post receipt as proof of delivery.

Moving abroad or relocation

If you are moving out of the UK and BetterMe cannot provide the service in your new jurisdiction, request cancellation and attach proof such as a dated tenancy agreement, utility bill or relocation confirmation. BetterMe's published policies do not list a specific relocation rule; cite your move and attach evidence when contacting support. Applicable law: Consumer Contracts Regulations 2013 for contract information and cancellation rights.

Price increase

If BetterMe increases the subscription price before the end of your agreed period, you can request termination if the increase was not in your original contract terms. Provide the subscription invoice showing the previous price and the notification showing the increase. Applicable law: Consumer Rights Act 2015 regarding contract terms and unfair terms.

Death of the subscriber

To cancel a subscription because of the subscriber's death, provide a copy of the death certificate and proof of your authority (executor or next of kin). BetterMe's general refund policy is discretionary, but most companies will cancel active recurring payments on evidence of death. Applicable law: Consumer Rights Act 2015.

Legitimate ground and service not provided with reasonable care and skill

If the service has not been provided with reasonable care and skill you can request cancellation and a remedy under the Consumer Rights Act 2015. Provide screenshots, logs, or other evidence showing the fault. BetterMe may offer refunds or credits at its discretion or as required by law.

End of commitment

If your plan has a stated fixed duration, allow the plan to expire or cancel at the end of that period via your account settings. If BetterMe charges beyond the end of a fixed commitment without consent, raise a dispute with your card issuer and quote Consumer Contracts Regulations 2013 or Section 75 where applicable.

Cooling-off (14-day withdrawal)

Under the Consumer Contracts Regulations 2013 you have a 14-day right to withdraw from an online contract for services. For continuous digital services, if you asked to start the service immediately you may lose the right to a full refund for the portion of service already provided; BetterMe will deduct a proportionate amount when calculating refunds. To exercise the right, inform BetterMe in writing and provide the order date. Applicable law: Consumer Contracts Regulations 2013.

Before you cancel: ask for retention or a refund

BetterMe's public statements indicate the company may provide refunds at its discretion. There are no widely published standard retention discounts reported in the official pages, so when you contact support request either a pro rata refund, a pause or a promotional extension. Use this script: "I want to Cancel my subscription and ask for a refund or retention offer - please advise any available options." Attach screenshots of your billing and trial offers if relevant.

What cancelling saves you - yearly calculations

Examples using public BetterMe prices:

• Monthly plan at £29.99: 29.99 x 12 = £359.88 per year.
• Monthly plan at £9.99: 9.99 x 12 = £119.88 per year.
• Monthly plan at £8.99: 8.99 x 12 = £107.88 per year.
• Monthly plan at £6.99: 6.99 x 12 = £83.88 per year.
• Annual subscription at £19.49 per year: 19.49 x 1 = £19.49 per year.

Cheapest real alternative identified in research: The Fast 800 at £26.99 per month. Annual comparison example: BetterMe monthly at £6.99 costs £83.88 per year versus The Fast 800 monthly at £26.99 costing 26.99 x 12 = £323.88 per year. Choose the plan that matches your needs and budget.

Key UK consumer laws

The main laws that protect UK consumers are the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. The Consumer Rights Act 2015 requires services to be provided with reasonable care and skill and prevents unfair contract terms. The Consumer Contracts Regulations 2013 give a 14-day cooling-off right for most online service contracts.

Auto-renewal and unfair practices

The Competition and Markets Authority (CMA) has guidance that hard-to-cancel subscriptions or unclear auto-renewal terms can be unfair. If you believe BetterMe used unclear renewal terms, raise the issue with Citizens Advice and the CMA guidance can be used to support your complaint.

Escalation path

1) Complain to BetterMe first by email to [email protected] or by registered post to the London address. 2) If unresolved, take advice from Citizens Advice or contact the relevant ombudsman for your payment type. 3) For card payments over £100 paid by credit card, consider a Section 75 claim. 4) For debit card or small amounts, ask your card issuer for a chargeback. Keep all evidence of communication.

Check access and final billing

After cancellation, verify whether your subscription remains active until the end of the paid period. You should keep screenshots of the cancellation confirmation and any emails. Review your bank or card statements for any unexpected future charges for at least two billing cycles.

Data and account

You may still have an account with stored profile data. If you want data deleted, request account deletion to [email protected] and request confirmation of deletion. For legal rights to data erasure, keep the email proof of request and any reply.

Re-activation

To re-activate, sign in to your BetterMe account and purchase a new subscription through the app or website. If you bought via the App Store or Google Play, you will re-subscribe through that store.

Follow this checklist to make sure cancellation is complete and you keep proof.

• Take a screenshot of your Manage Subscription page showing "Cancelled" or "Auto-renewal off".
• Keep any confirmation email from BetterMe or the App Store/Google Play.
• If you cancel via email, keep your sent message and the reply from [email protected].
• If you send a registered letter, retain the postal receipt and proof of delivery.
• Check your bank statements at the next billing date to confirm no new charge appears.
• If charged incorrectly, contact BetterMe and your card issuer immediately and consider chargeback or Section 75 for eligible credit card transactions.