Cancel Biomel the easy way

Overview

Biomel is a London based nutrition company focused on plant based gut health products including powders, drinks, shots, bars and gummies. The brand positions itself on improving bowel regularity, digestion and immune function through prebiotics and probiotic formulations.

Product formats

Biomel sells single purchases and subscription options for: Biomel Complete Gut powder, Biomel Complete Gut Matcha, dairy free gut health drinks (9 bottles), dairy free gut health shots (14 shots), prebiotic gut health bars (12 bars), Gut Greens Gummies and the Ultimate Gut Health Bundle. Price points include £30.00 for one time Biomel Complete Gut and subscription first order prices such as £21.00 per month for Complete Gut.

Company facts

Web / Account cancellation

1. Visit your account on biomel.life.
2. Sign in using the email and password used to place the order.
3. Find subscription settings or manage orders. Look for a "cancel subscription" link or button.
4. Follow on screen prompts and request written confirmation by email.
5. If you do not receive confirmation within 7 days, escalate to email or post a recorded delivery letter.

Email cancellation

1. Compose an email to [email protected] with the subject: "Cancel subscription - [Your Order Number]".
2. Include your full name, order number, delivery address and the email used to register.
3. Request confirmation of cancellation and a final billing date.
4. Keep the sent email and any autoreply as proof for 12 months.

Phone cancellation

1. Check Biomel contact page for phone contact availability.
2. Call and state explicitly: "I request cancellation of my subscription and a written confirmation to my email within 7 days."
3. Note the time, date and name of the agent. Ask for a confirmation email.
4. If you do not receive written confirmation, follow up by email and send a recorded delivery letter as proof.

Post - recorded delivery cancellation

1. Write a clear letter: your name, order number, email, and the line "I request cancellation of my Biomel subscription and a refund where eligible."
2. Send to Biomel, 71-75 Shelton Street, WC2H 9JQ London by recorded delivery.
3. Keep the proof of posting and signed delivery receipt. This gives you a dated record of cancellation communication.
4. If Biomel does not acknowledge within 14 days, use escalation steps in the Legal protections section.

Moving abroad or change of delivery address

If you move and cannot receive deliveries, provide proof such as a dated tenancy agreement, closing confirmation or utility bill showing new address. Request subscription termination in writing and include the proof document. The relevant law is the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 where distance contracts end when the consumer validly cancels within the applicable period.

Price increase

If Biomel increases the subscription price during your active subscription, you can treat this as a material change and cancel. Provide the original order confirmation and the invoice or notice that shows the increase. The Consumer Rights Act 2015 protects you against unfair contract terms and the Competition and Markets Authority flags unclear auto renewals and hard to cancel terms as potentially unfair.

Death of subscriber

To cancel because of the subscriber's death, send a copy of the death certificate and a request to [email protected] or by post. Include the order reference and a short statement requesting termination and refund where appropriate. Applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015 for contract performance and fairness.

Legitimate ground accepted by Biomel

Biomel accepts standard consumer requests such as unused first purchase returns under their 30 day refund policy for first orders. To qualify for the 30 day refund on the first order, send the unused item in original packaging and request a refund as described at Biomel refund policy. The refund policy applies only to a first purchase with exceptions listed on the policy page.

End of commitment or subscription term

If your subscription reached the end of any specified commitment period, cancel via your account settings or in writing. Provide the order number and the date you wish the cancellation to take effect. The Consumer Contracts Regulations 2013 provide the 14 day cooling off period for distance contracts from contract formation or delivery.

Cooling-off period

You have a 14 day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for distance contracts. To exercise it, inform Biomel in writing within 14 days from the date of delivery or contract formation. Keep proof of your communication. Exceptions include if you expressly agreed to immediate supply of digital content. See Consumer Contracts Regulations 2013.

Before you cancel: try negotiating

Reported retention offers are limited in public reviews. There is no documented list of discount or pause offers that Biomel guarantees. When you contact support ask for a pause, a one time refund, or a discount code. Use this script: state your order number, explain why you want to leave, and request either a subscription pause, a discount on future deliveries, or a refund for the most recent charge. If no satisfactory response is given, escalate using written post by recorded delivery.

What cancellation saves you - concrete math

Example 1 - Biomel Complete Gut subscription at £21.00 per month: 12 x £21.00 = £252.00 per year. Cancelling saves you £252.00 per year.

Example 2 - Biomel Complete Gut Matcha subscription at £24.50 per month: 12 x £24.50 = £294.00 per year. Cancelling saves you £294.00 per year.

Cheapest real alternative from the competitors list: Sealions Meal Shake at £10.00 per month equals 12 x £10.00 = £120.00 per year. Comparison: switching from Biomel Complete Gut subscription (£21.00 x 12 = £252.00) to Sealions (£10.00 x 12 = £120.00) saves £132.00 per year. Prices used here are from published competitor data.

Key UK consumer law

Your rights are protected by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. Use these laws to claim your 14 day cooling-off right and rights to services performed with reasonable care and skill under the Consumer Rights Act 2015.

Auto-renewal and hard-to-cancel rules

The Competition and Markets Authority treats hard-to-cancel subscriptions and unclear auto-renewal practices as potentially unfair. If you face obstructive cancellation processes gather evidence - screenshots, emails and recorded delivery receipts - and raise a complaint with Citizens Advice and the CMA if necessary.

How to escalate

1. Complain to Biomel in writing and keep evidence. 2. If unresolved, contact Citizens Advice for guidance. 3. For card payments consider chargeback via your card issuer or a Section 75 claim if the criteria are met. 4. Report suspect unfair practices to the Competition and Markets Authority. Relevant laws: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and Consumer Rights Act 2015. Legislation reference: Consumer Contracts Regulations 2013.

Check final billing

Confirm the cancellation date and the last payment taken. If you were charged after cancellation, gather evidence: bank statement, confirmation emails and proof of your cancellation request (email or recorded delivery receipt).

Returns and refunds

If you qualify for the 30 day refund policy for first orders, return the unused product in original packaging and follow the refund steps at Biomel refund policy. The policy states shipping costs are non refundable and the cost of return shipping will be deducted from a refund.

Account data and reactivation

Request written confirmation that your subscription is cancelled. Ask Biomel what happens to stored personal data via their contact page: contact. If you wish to restart, log into your account or create a new order. Keep records for 12 months in case of a disputed future charge.

Use this checklist to cancel and protect yourself.

• Find your order number and the email used for Biomel orders.
• Send a cancellation request by email to [email protected] and keep the sent mail.
• If you want proof, send a recorded delivery letter to Biomel, 71-75 Shelton Street, WC2H 9JQ London and keep the signed receipt.
• Request written confirmation of cancellation and final billing date.
• If you purchased recently, check eligibility for the 30 day refund policy on your first order and follow the return rules.
• If Biomel does not respond, contact Citizens Advice and consider a chargeback via your card issuer if you were billed unlawfully.