Cancel Certified Fasting the easy way

Service overview

Certified Fasting is a digital health and nutrition platform focused on intermittent fasting programs, personalised fasting schedules, meal planning and tracking tools. It offers a Basic Plan plus optional Premium and Elite add-ons and a FastFocus app premium offering.

Who uses it

The service is aimed at people seeking weight loss through intermittent fasting who want tailored meal suggestions, fasting timers and coaching-style content. Certified Fasting states over 300K subscribers.

Quick company facts

Web (recommended) - step-by-step

1. Open https://app.certifiedfasting.com/ and log in with the account used to subscribe.
2. Go to Profile, scroll to "Your Premium" or "Weight loss account".
3. Click "CHANGE MY SUBSCRIPTION" or "EDIT".
4. Follow the on-screen prompts to cancel or unsubscribe.
5. Take a screenshot of the final confirmation screen and save the confirmation email if one is sent.

iOS (Apple) - step-by-step

1. Open the Settings app on your iPhone and tap your name.
2. Tap Subscriptions, find the Certified Fasting or FastFocus subscription.
3. Tap Cancel Subscription and confirm.
4. Keep the Apple confirmation email or a screenshot as proof. Certified Fasting does not process Apple purchases or refunds.

Android (Google Play) - step-by-step

1. Open the Google Play Store, tap your profile icon, then Payments and subscriptions - Subscriptions.
2. Select Certified Fasting or FastFocus and tap Cancel subscription.
3. Retain the Google Play cancellation confirmation as proof. Certified Fasting does not process Google Play purchases or refunds.

Email - step-by-step

1. Compose an email to [email protected] with subject "Cancel subscription" and include the account email, subscription type and last 4 digits of the card.
2. Request a written confirmation and a date when access will end.
3. Save the reply as proof.

Post - step-by-step

1. Write a registered letter to Certified Fasting, Crown Way, CF14 3UZ Cardiff, United Kingdom stating your full name, account email and request to Cancel the subscription.
2. Send by recorded or registered post and keep the tracking receipt.
3. Keep the delivery receipt as proof of cancellation request.

For managing Basic Plan details see Managing your Basic Plan subscription. For cancelling additional features see Canceling additional feature subscriptions. For recurring payment rules see Recurring payment policy.

Moving abroad or change of residence

If you move outside the territory where you signed up and the service does not operate there, provide proof such as a dated utility bill or new tenancy agreement showing the new address. Certified Fasting does not publish a specific relocation policy; submit your cancellation request via the app and attach proof. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for distance contracts and territorial considerations.

Price increase by the service

If Certified Fasting raises the subscription price for an existing contract, you can cancel if the terms allow. Provide the notification from Certified Fasting showing the price change and your account details. The Consumer Rights Act 2015 protects against unfair contract terms; if the price change was not permitted in the contract, you may object and cancel.

Death of the subscriber

If the subscriber has died, contact Certified Fasting by email at [email protected] and provide a copy of the death certificate and proof of authority (executor or next of kin). Certified Fasting does not publish an exact procedure; keep copies of all correspondence.

Legitimate grounds accepted by Certified Fasting

Certified Fasting accepts cancellation via the account and states refunds are limited once digital access has started. The service recognises the Money-Back Guarantee where explicitly offered at checkout with strict conditions: request within 30 days, user must have logged 10 consecutive days within the first 30 days, provide screenshots showing completion of all three meals for those 10 days, and show lack of visible results. Provide these screenshots and the account details when requesting this specific refund.

End of commitment

If your plan finishes its paid period (for example a 1-month, 3-month or 6-month cycle), the subscription auto-renews unless cancelled. To stop renewal, cancel at least 24 hours before the next billing date via the app or through the platform where you purchased (Apple/Google). Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Cooling-off period (14 days)

Under the Consumer Contracts Regulations 2013, you usually have a 14-day withdrawal right for online contracts. For digital content the right ends once access starts. If you consented to immediate access to the digital service and access began, the 14-day right no longer applies. If access had not started, you may exercise the 14-day right. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Before you cancel: negotiate

Certified Fasting is known to offer optional add-ons and a Money-Back Guarantee at checkout under strict conditions. The research does not report specific retention discounts or pausing options publicly. To ask for a retention offer, message [email protected] from your account email and request either a discounted monthly rate or a pause; include your subscription ID and preferred outcome. If you purchased through Apple or Google, ask Apple/Google support for billing options.

What cancelling saves you - yearly math

Calculate yearly cost savings by cancelling paid plans. Examples using Certified Fasting published prices:

• Basic Plan monthly: 12 x £9.99 = £119.88 per year. Annual plan costs £79.99, saving £39.89 versus monthly payments.
• Premium Plan monthly add-on: 12 x £19.99 = £239.88 per year. Annual Premium is £159.99, saving £79.89 versus monthly payments.
• Elite Plan monthly: 12 x £39.99 = £479.88 per year. Annual Elite is £319.99, saving £159.89 if an annual option is available.
• FastFocus app Premium monthly: 12 x £6.99 = £83.88 per year. Annual FastFocus Premium is £34.99, saving £48.89.

Cheapest real alternative from research: The FastFocus app lifetime option at £69.99 (one-time) can be cheaper than 12 months of even the Basic Plan at £119.88. Among competitors listed, The Fast 800 is £24.99/month; Nutriseed 5:2 Juice Club costs £119.96 monthly and ProLon UK has single-kit prices around £55.00 per program. Example direct comparison: cancelling a Basic Plan paid monthly saves £9.99 per month or £119.88 per year; switching to a FastFocus lifetime at £69.99 results in a net first-year saving of £49.89 compared with Basic monthly (12 x £9.99 = £119.88 minus £69.99 = £49.89 saved).

Relevant UK laws and regulator

Key rules include the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The regulator is the Competition and Markets Authority (CMA) which treats hard-to-cancel subscriptions and unclear auto-renewal as potential unfair practices.

Cooling-off and digital content exception

The Consumer Contracts Regulations 2013 give a 14-day withdrawal right for distance purchases, but this right ends once you have consented to immediate access and the digital content has been provided. If you asked for immediate access and access started, the 14-day right no longer applies. If you did not consent to immediate access, you retain the 14-day right.

Faulty digital content and remedies

Under the Consumer Rights Act 2015, digital content must be supplied with reasonable care and skill. If the service is defective or not as described you may request repair, replacement or refund. If Certified Fasting fails to provide the service, keep written evidence and request a remedy from the trader first.

How to escalate

First complain to Certified Fasting via the app or [email protected] and keep copies. If unresolved contact Citizens Advice for guidance. The CMA handles systemic unfair practices. For card payments use Section 75 of the Consumer Credit Act (for eligible credit card payments) or ask your card issuer for a chargeback for unauthorised or faulty transactions.

Check access and final billing

After cancellation, check the subscription status in your account and note the end date of your paid period. If you cancelled at least 24 hours before renewal, you should not be charged for the next cycle. If you see an unexpected charge, request a written explanation from [email protected] and keep bank statements.

Data, re-activation and receipts

Certified Fasting is a digital service. Export any weight or meal history you want to keep before access ends. If you want to rejoin later, you can reactivate through your account or by repurchasing a subscription. Keep receipts for tax or health records.

Requesting refunds after cancellation

Standard policy: refunds are generally not available once digital content has been provided and access commenced. Exceptions exist for defective or materially not-as-described services. A Money-Back Guarantee is available only when explicitly offered at checkout with strict conditions (30 days, 10 consecutive logged days and screenshots of meals). See Certified Fasting refund policy for details.

Follow this checklist to make sure cancellation is effective and you keep proof.

• Log in at https://app.certifiedfasting.com/ and cancel via Profile - Your Premium or Weight loss account.
• Take a screenshot of the cancellation confirmation and save any confirmation email.
• If you bought through Apple, cancel via your Apple ID subscriptions and keep Apple confirmation.
• If you bought through Google Play, cancel via Google Play subscriptions and keep confirmation.
• If you request a refund under the Money-Back Guarantee, collect screenshots proving 10 consecutive days of program use and send them within 30 days of purchase.
• If charges continue after cancellation, contact [email protected] and your card issuer for chargeback or Section 75 (if paid by credit card and eligible).
• Send a registered letter to Certified Fasting, Crown Way, CF14 3UZ Cardiff, United Kingdom if you need an additional formal record.