Cancel Certified Keto Diet the easy way

Overview

Certified Keto Diet is a subscription-based digital service offering personalised ketogenic meal plans, nutrition values and recipe choices. The platform offers a 7-day free trial and recurring subscription plans billed monthly, quarterly or yearly.

Main features

Features listed by Certified Keto Diet include nutrition values, the option to choose different recipes, tips and articles, and additional services such as a Shopping List service and Personal Nutritionist for premium tiers. See what is included at Certified Keto Diet - What is included.

How it works

Users create an account, choose a plan (monthly at £11.99, quarterly billed at £25.99, or yearly at £67.99), and start the 7-day free trial if eligible. Subscriptions auto-renew unless cancelled at least 48 hours before renewal.

Web - cancel via your Certified Keto Diet account

1. Log in at certifiedketodiet.com.
2. Go to your account dashboard and open Subscriptions or Manage Plan.
3. Choose Cancel subscription and follow on-screen prompts.
4. Confirm cancellation; save or screenshot the confirmation page and confirmation email.
5. If you do not receive confirmation, contact support at [email protected] and attach your screenshot.

iOS - cancel through Apple

1. Open Settings on your iPhone, tap your name, then Subscriptions.
2. Find Certified Keto Diet and tap Cancel Subscription.
3. Keep the Apple cancellation confirmation email as proof. For refunds, contact Apple as required by Apple policy; see Certified Keto Diet refund policy.

Android - cancel through Google Play

1. Open the Google Play Store app, tap your profile, then Payments and subscriptions then Subscriptions.
2. Select Certified Keto Diet and tap Cancel subscription.
3. Save the Google Play cancellation confirmation. Refunds must be requested through Google Play following their policy.

Email - cancel via support email

1. Send an email to [email protected] with your account email, full name, and a clear statement: "Cancel my subscription" and the date you want cancellation to take effect.
2. Attach any supporting screenshots if needed.
3. Keep the reply email from support as proof.

Post - cancel by registered letter

1. Write a signed letter including your full name, account email, and a request to Cancel subscription.
2. Send by registered post to: Certified Keto Diet, 123 Example Street, E1 1AA London, United Kingdom.
3. Keep your proof of postage and any reply correspondence.

Cooling-off right (14-day cancellation)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a 14-day cancellation period for distance contracts starting on the day the contract is entered into. If you cancel within 14 days, the trader must reimburse all payments within 14 days of being informed of cancellation. If digital content supply began after you gave express consent and acknowledged loss of the right to cancel, you lose the right to cancel under those Regulations. See Consumer Contracts Regulations 2013.

Service defective or not delivered

Certified Keto Diet states refunds are provided where digital content or services are defective, materially not as described, or not delivered. Required proof: screenshots, examples of the defect, and dates. If a refund is issued, access will be revoked and refund applied within 5-10 business days. This aligns with the Consumer Rights Act 2015 requirement for services to be performed with reasonable care and skill.

Price increase

If Certified Keto Diet raises the subscription price mid-term, check the terms at purchase. Certified Keto Diet does not publish a specific price-increase escape in the public help articles. If you receive a unilateral price increase without contractual right, escalate under the Consumer Contracts Regulations and contact Citizens Advice.

Death of subscriber

Certified Keto Diet does not publish a specific procedure for cancellation due to the subscriber's death in its public help pages. If you need to cancel for this reason, contact support at [email protected] and be prepared to provide official documents such as a death certificate. If the company refuses, escalate via Citizens Advice or the relevant ombudsman.

End of commitment

If your plan is annual and paid upfront, Certified Keto Diet lists recurring automatic renewal. To avoid renewal, cancel at least 48 hours before the renewal date. For fixed-term paid plans, proof of the original purchase and plan details are required to validate the end date.

Legitimate grounds accepted by Certified Keto Diet

From its refund policy, Certified Keto Diet accepts the following legitimate grounds for refund: the service was defective, materially not as described, or not delivered. Required proof includes screenshots, logs, and any communication demonstrating the problem. Legal basis: Consumer Rights Act 2015.

Before you cancel: negotiate

Certified Keto Diet's public help articles do not list standard retention offers or discounts for keeping a subscription. No formal retention offers are reported in the available documentation. To request a retention offer, email [email protected] with your account details, explain your reason for cancelling, and ask specifically for a discount, pause or lower-tier plan. Keep all replies in writing.

What cancelling will save - yearly costs and cheapest alternative

Compute yearly costs and savings using Certified Keto Diet prices:

• Monthly plan: £11.99 x 12 = £143.88 per year.
• Quarterly plan: £25.99 billed every 3 months = £25.99 x 4 = £103.96 per year.
• Yearly plan: £67.99 per year.

Savings by switching from Certified Keto Diet monthly to yearly: £143.88 - £67.99 = £75.89 per year saved.

Cheapest real alternative found in research: Keto Dieting annual plan at £49.99 per year. Saving if you move from Certified Keto Diet yearly to Keto Dieting yearly: £67.99 - £49.99 = £18.00 per year. Monthly comparison: Certified Keto Diet £11.99 vs Keto Dieting £8.99 = £3.00 per month saved, which is £36.00 per year.

Key UK laws and regulator

Primary laws: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Competition and Markets Authority (CMA) monitors unclear auto-renewal and hard-to-cancel subscriptions.

Cooling-off and digital content exception

The Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for most online contracts. For digital content not supplied on a tangible medium, if the trader begins supply after the consumer gives express consent and acknowledges loss of the right to cancel, the consumer loses the right to cancel for that contract. See Consumer Contracts Regulations 2013.

Enforcement and escalation steps

If Certified Keto Diet refuses lawful redress, follow these steps: 1) Send a formal complaint to [email protected] and keep copies; 2) Contact Citizens Advice for next steps; 3) For qualifying card payments, consider Section 75 or chargeback via your card issuer; 4) If applicable, complain to the relevant ombudsman. The CMA considers unclear auto-renewal practices potentially unfair.

Access and account data

After cancellation, access is typically maintained until the end of the paid billing period. If a refund is issued, Certified Keto Diet states access will be revoked. If you want copies of personal data, request them via [email protected] under data protection rules.

Final billing and refunds

Certified Keto Diet processes refunds to the original payment method within 5-10 business days when a refund is granted. Recurring subscription payments are generally non-refundable once processed, except where required by applicable law or where the service was defective or not delivered. Refunds for purchases made via Apple App Store or Google Play must be handled through Apple or Google respectively.

Re-activation and account closure

To re-activate, log in and subscribe again. If you want full account deletion, request account deletion in writing to [email protected] and keep the reply as proof.

Use this checklist to cancel and protect your rights.

• Locate your account email and the date of next renewal.
• Decide which cancellation channel to use: website, Apple, Google, email or post.
• If cancelling online, take a screenshot of the confirmation page.
• If cancelling by email, save the sent message and the reply from support at [email protected].
• If cancelling via Apple or Google, keep the app store confirmation email as proof.
• If you want a refund, prepare screenshots or evidence of the defect and reference the refund policy.
• Send a registered letter to Certified Keto Diet, 123 Example Street, E1 1AA London if you need hard-copy proof of a cancellation request.
• If the company refuses a lawful refund, contact Citizens Advice and consider Section 75 or chargeback with your card issuer.