Cancel Colon Broom the easy way

Product summary

Colon Broom is a psyllium-based fibre supplement sold by Max Nutrition UAB for digestive support, constipation relief, bloating reduction and appetite control. It is marketed in powdered form and offered as one-time purchases and recurring subscriptions.

How it is sold

Colon Broom is sold on its website with subscription plans (1-month, 3-month and 6-month options) and a one-time purchase option that has been offered at a TV viewer price of £27.99 for 1 bottle.

Company facts

More company details are available on the official about page: https://colonbroom.com/about-us.

Web (cancel from your account)

1. Sign in at your account on the Colon Broom website.
2. Go to the Subscriptions or Orders section and find the active subscription.
3. Click Cancel Subscription and follow the on-screen confirmation. Make sure you cancel at least 48 hours before the next renewal to stop the charge.
4. Save the cancellation confirmation email or screenshot the subscription status change.
5. If you cannot see an active subscription but are still being charged, contact support at [email protected] and attach order numbers and bank statements showing charges.

Official subscription cancellation information is on the help pages: ColonBroom subscription cancellation policies.

Email (support)

1. Send an email to [email protected] from the address used to place the order.
2. Include order number, full name, last four digits of the card used, and the sentence "Please cancel my Colon Broom subscription" plus desired effective date.
3. Request a confirmation email and keep any reply as proof.
4. If no reply after 3 working days, resend and set a recorded delivery postal option as escalation.

Post (registered letter)

1. Write a clear cancellation request with order number, full name, and email address.
2. Send it by registered mail to: Colon Broom, California Street, 94111 San Francisco, USA.
3. Keep the proof of postage and a scanned copy of the letter. Allow 7-21 days for handling.

Apple App Store (iOS)

1. Open Settings on your iPhone, tap your name, then Subscriptions.
2. Find Colon Broom and tap Cancel Subscription.
3. Do not rely on uninstalling the app. Deleting the app does not cancel the Apple subscription.

Google Play (Android)

1. Open the Google Play Store, tap your profile, then Payments and Subscriptions, then Subscriptions.
2. Find Colon Broom and tap Cancel subscription.
3. Keep the Google confirmation email for proof.

Phone

Colon Broom does not publish a phone number for subscription cancellations. Use the web account, email [email protected] or registered post as described above.

Cooling-off right (change of mind)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a 14-day cooling-off period for online orders of Colon Broom starting from delivery or the day after contract conclusion. To exercise it, contact support at [email protected] and state you cancel under the 14-day cooling-off right. If goods are returned unopened and in original condition you are entitled to a refund within 14 days of the trader receiving evidence of return or the returned goods. See the legislation: Consumer Contracts Regulations 2013.

Faulty or not as described

If the product is faulty or not as described, contact Colon Broom within 14 days of delivery and provide detailed visual proof as required by their help pages. Refunds for faulty goods are accepted. Support email: [email protected]. Official refund guidance: Refund policy.

Cancel because of price increase

Colon Broom must respect contract terms. If a unilateral price increase is imposed that is disproportionate and not in the original contract terms, you can raise this as a potential unfair term under the Consumer Rights Act 2015. The Consumer Rights Act 2015 protects consumers against unfair contract terms. If you suspect an unfair increase, first contact Colon Broom support with your contract reference and request cancellation and refund if applicable.

Death of the subscriber

Colon Broom does not publish a specific death-handling policy. To cancel for this reason, contact support at [email protected] and offer official proof such as a death certificate and the executor contact details. Keep copies of all documents and correspondence. The company may require identification from the estate representative.

End of minimum commitment or subscription term

If you signed a subscription such as a 3-month or 6-month plan, the plan details in your account and the order confirmation define the commitment period. For recurring subscriptions you must cancel at least 48 hours before the next scheduled shipment to prevent the charge. This requirement is stated in Colon Broom subscription policy: Subscription cancelation policies.

Legitimate grounds accepted by Colon Broom

From the available help pages Colon Broom accepts legitimate grounds for refund when the product is faulty or not as described within 14 days. For other grounds such as forgetting to cancel before renewal, the help pages state that refunds for subsequent recurring subscription shipments are not normally provided for unopened goods. Exact exceptions are listed on their refund page: Refund policy.

Before you cancel: ask for a retention offer

Research does not show published retention offers from Colon Broom. The site frequently uses promotional discounts for new customers at checkout. To request a retention offer, email [email protected] and state your order number, that you wish to remain a customer only if you can keep the promotional price, and the exact price you were offered. If you are within the first billing cycle and want to avoid the second charge, mention you will return unopened goods if permitted, but note Colon Broom requires repayment of discounts if you cancel before the second charge.

What cancelling saves you - example calculations

Use these concrete prices from Colon Broom plans to calculate yearly costs and savings.

• One-time purchase (1 bottle): £27.99
• 1-Month Subscription (example price): £54.99 per month
• 3-Month Subscription example monthly cost: £44.99 per month
• 6-Month Subscription example monthly cost: £39.99 per month

Yearly cost if kept on the 1-Month Subscription at £54.99: 54.99 x 12 = £659.88 per year.

Yearly cost if kept on the 6-Month Subscription at £39.99: 39.99 x 12 = £479.88 per year.

If you cancel a 1-Month Subscription at £54.99 and instead buy a one-time bottle three times a year at £27.99 each, cost is 27.99 x 3 = £83.97 per year. Savings compared with monthly subscription: 659.88 - 83.97 = £575.91 per year.

Cheapest documented competitor from research: WildGut Colon Reset at £39.00 per month, yearly cost 39.00 x 12 = £468.00 per year. That is lower than the 1-Month Subscription example but higher than occasional one-time purchases.

Key UK consumer laws

The main protections are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which give a 14-day cooling-off period for most online purchases and set refund timing rules. See the legislation: Consumer Contracts Regulations 2013. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and limits unfair contract terms.

Auto-renewal and hard-to-cancel subscriptions

The Competition and Markets Authority (CMA) has highlighted hard-to-cancel subscriptions as a concern. If Colon Broom makes cancellation difficult or fails to provide clear renewal information that may be an unfair practice under UK rules. If you face hard-to-cancel auto-renewal you can escalate to Citizens Advice for guidance and to report the trader.

How to escalate if Colon Broom will not resolve

1) Complain to Colon Broom support at [email protected] with evidence. 2) If unresolved, contact Citizens Advice for next steps. 3) For qualifying card payments, use Section 75 protection with your card issuer or request a chargeback through your bank. 4) If a regulated ombudsman covers the specific payment or sector, follow their complaints route. Keep all correspondence, order numbers and proof of postage.

Check final billing

Review your bank or card statements for the next scheduled billing date. If cancelled correctly at least 48 hours before renewal an additional charge should not occur. If an unauthorised renewal happens, gather the charge details and contact support and your card issuer for a refund or chargeback.

Return unopened goods if you want a refund

If you are within your statutory rights and goods are unopened and in original packaging you may return them. Colon Broom's policy requires goods to be unopened and fit for resale for a refund unless the product is faulty. Contact [email protected] to request return instructions and follow their evidence requirements for a refund.

Data and re-activation

After cancellation your account may remain active for order history. If you want to re-subscribe later you can do so through the website. Keep copies of your cancellation confirmation to avoid future disputes.

Before you cancel, gather these items and follow this checklist to protect yourself.

• Find your order number and the email used to place the order.
• Decide which cancellation channel you will use: account login, [email protected] or registered post.
• If cancelling via account, take a screenshot of cancellation confirmation and an order status screenshot.
• If cancelling by email, send from the account email and request a written confirmation. Keep the reply.
• If cancelling by post, send a registered letter to Colon Broom, California Street, 94111 San Francisco, USA and keep proof of postage.
• Note the 48 hours before renewal rule and the 14-day cooling-off period for online purchases.
• If charged after cancellation, contact your card issuer for Section 75 or chargeback support and provide all evidence.