Cancel ColonBroom the easy way

Product overview

ColonBroom is a powdered dietary fibre supplement sold as a digestive aid aimed at reducing bloating and improving bowel regularity. It is marketed with multiple purchase options including subscriptions and one-time purchases and is distributed by Max Nutrition UAB.

Who it is for

The product targets people wanting to relieve constipation, reduce bloating and support weight control through a fibre supplement. ColonBroom markets monthly and multi-month bundles with access to an app.

How it is sold

ColonBroom is offered as subscription plans (1, 3 and 6-month durations), plus promotional one-time offers such as the Special Viewer Pricing. Subscriptions auto-renew and include delivery and app access depending on the plan.

Web account cancellation

1. Log in to your account at https://colonbroom.com/gb.
2. Open the subscriptions or orders section. If you see an active subscription, click cancel.
3. Save or screenshot the cancellation confirmation and any reference number.
4. If no cancel option appears, open a support ticket or email [email protected] and attach the account order number.

Email cancellation

1. Compose an email to [email protected] with subject line "Cancel subscription - [Order Number]".
2. Include your full name, order number, billing email and a clear statement: "I want to cancel my ColonBroom subscription effective immediately."
3. Request written confirmation and keep all replies. If you paid by card and are charged after cancellation, contact your card issuer.

iOS (Apple) subscriptions

1. Open Settings on your iPhone, tap your name, then Subscriptions.
2. Find ColonBroom in the list and tap Cancel Subscription.
3. Apple controls the billing; deleting the app does not cancel the subscription.

Android (Google Play) subscriptions

1. Open Google Play Store, tap profile, then Payments and subscriptions, then Subscriptions.
2. Select ColonBroom and tap Cancel subscription.
3. Keep the Google confirmation email as proof.

Postal cancellation

1. Write a signed letter with your name, address, order number and request to cancel the subscription.
2. Send by registered post to: ColonBroom, 123 Example Street, W1D 7XX London, United Kingdom.
3. Retain proof of postage and delivery.

Moving abroad or change of address

If you are permanently moving and cannot receive deliveries, contact support at [email protected] with proof of new address such as a signed tenancy agreement or utility bill. ColonBroom does not publish a formal moving policy; you must request cancellation and attach proof.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - see legislation.gov.uk.

Price increase

If ColonBroom raises the subscription price without notice, you may cancel on the date the price increase takes effect. Provide the last billing statement and the new price notice. If you paid after a price increase you did not accept, request a refund.

Applicable law: Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

Death of the subscriber

To cancel after the death of a subscriber, contact [email protected] with a copy of the death certificate and the executor's contact details. Ask for subscription termination and refund for any future undelivered goods if applicable.

Faulty or not as described

For faulty items or goods not as described, ColonBroom requires contact within 14 days of delivery with detailed information and visual proof. Keep photographic evidence and the order number. Refunds for faulty products are covered by ColonBroom policy and by UK consumer law.

Applicable law: Consumer Rights Act 2015.

Cooling-off (return within 14 days)

Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off period for most online purchases from the date of delivery. To exercise this, notify ColonBroom within 14 days, return unopened goods in original packaging and request a refund. ColonBroom excludes returns for recurring subscription goods in some cases; the company states refunds for unopened items apply only to initial purchases, not recurring subscription goods.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - see the regulations.

Before you cancel: negotiate

Research found no consistent public record of retention discounts offered by ColonBroom. To request a retention offer, email [email protected] and state your order number, the date of your last charge and ask specifically for either a subscription pause, a discount code, or a one-time refund. Example message: "Order #12345 - I wish to cancel but will consider a 30% discount or a one-time pause. Please advise options." Retain all replies.

What cancelling saves you - example calculations

Use concrete plan prices to compare yearly costs.

Example 1 - 1-Month Subscription at £54.99 per month: £54.99 x 12 = £659.88 per year.

Example 2 - Special Viewer Pricing one-time purchase at £27.99 per bottle buying monthly equivalent: £27.99 x 12 = £335.88 per year.

Yearly saving if you stop the £54.99 subscription and buy the £27.99 monthly one-time option: £659.88 - £335.88 = £324.00 saved per year.

Cheapest real alternative from competitors: Fibre Trim at £17.59 per month. Yearly cost: £17.59 x 12 = £211.08 per year. Switching from the 1-Month ColonBroom subscription to Fibre Trim would save: £659.88 - £211.08 = £448.80 per year.

Key UK consumer rights

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provide a 14-day cooling-off period for most online purchases. Refer to the regulations at legislation.gov.uk. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and limits unfair contract terms.

Auto-renewal and hard-to-cancel subscriptions

The Competition and Markets Authority considers hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If you cannot cancel online or receive recurring charges without clear notifications, document the issue and escalate.

How to escalate

1. Complain to ColonBroom support at [email protected] and keep written records. 2. Seek guidance from Citizens Advice and your local Trading Standards. 3. If you paid by credit card and the purchase is over £100, consider Section 75 or a card chargeback via your issuer.

Check final billing

After cancellation confirm you received a written confirmation. Check bank or card statements for any unexpected charges in the next two billing cycles. If a charge appears after cancellation, use the written confirmation to dispute the charge with ColonBroom and, if needed, with your card issuer.

Return of goods and refunds

If you received physical goods you want to return, keep the product unopened in its original packaging. ColonBroom allows returns for a refund within 14 days for unopened products for initial purchases; refunds for recurring subscription goods may not be provided according to ColonBroom policy. For faulty items, contact support within 14 days with photos and order details.

Data and account access

Keep screenshots of account settings and cancellation confirmation. Deleting the app does not cancel the subscription. If you want your personal data removed, request deletion by emailing [email protected] and keep the response.

Re-activation

If you decide to re-subscribe, log in to your account or place a new order. Check for first-order offers such as 15% off for email sign-up, which may not apply to returning subscribers.

Follow these practical steps after deciding to cancel ColonBroom.

• Log in to your ColonBroom account and attempt cancellation; save screenshots of the process.
• If no cancel option, email [email protected] with your order number and a clear cancellation request; keep the reply.
• If you used Apple or Google subscriptions, cancel through your Apple ID or Google Play account and save confirmation emails.
• Send a registered letter to ColonBroom, 123 Example Street, W1D 7XX London, United Kingdom if email fails; retain proof of delivery.
• Check bank statements for two billing cycles to confirm no further charges.
• If eligible for a refund, return unopened goods within 14 days and keep tracking details.
• If you are charged after confirmed cancellation, contact your card issuer for chargeback or Section 75 if qualifying.