Cancel Hey Nutrition the easy way

Overview

Hey Nutrition is a UK-based supplement brand selling vitamins, minerals, probiotics and specialised complexes. Products include 60-count bottles and bundles, with a mix of single-purchase and subscription options. Hey Nutrition markets clinically-studied, natural ingredients and maximum-potency formulas.

Business model

Hey Nutrition sells direct to consumers from its website, offers a "Subscribe & Save" subscription model with subscriber benefits and occasional promotional discounts such as 40% off first-time subscriptions and Black Friday/Cyber Monday savings.

Company facts

Web (account management)

1. Sign in at your Hey Nutrition account at heynutrition.com.
2. Go to "Subscriptions" or "My Account" and locate the active subscription.
3. Select "Manage" then choose "Cancel subscription" or follow on-screen prompts.
4. If no cancel button appears, use the site contact form or email support.
5. Keep any confirmation email or screenshot as proof.

iOS (App Store)

1. Open Settings on your iPhone and tap your name.
2. Tap Subscriptions, find the Hey Nutrition subscription.
3. Tap Cancel Subscription and confirm.
4. Save the App Store confirmation email or screenshot.

Android (Google Play)

1. Open Google Play Store and tap your profile icon.
2. Tap Payments and Subscriptions then Subscriptions.
3. Select Hey Nutrition and tap Cancel subscription, then confirm.
4. Keep the Google Play confirmation as proof.

Phone

1. Check the Hey Nutrition FAQ or account pages for any published phone number at help centre.
2. If a phone number is available, call and request cancellation, note the agent name and time.
3. Ask for an email confirmation after the call.

Email

1. Send an email to [email protected] with subject "Cancel subscription - [order number]".
2. Include full name, order number, subscription SKU and the reason for cancellation.
3. Save the sent message and any reply from support as proof.

Post (registered letter)

1. Write a clear cancellation letter including your name, address, order number and instruction to cancel the subscription.
2. Send by Royal Mail Recorded Delivery to: Hey Nutrition, 2nd Floor New Century House Progress Way, M34 2GP Manchester, United Kingdom.
3. Keep the Recorded Delivery receipt and date of delivery as proof.

Cooling-off (14-day right)

For purchases made online or at a distance, UK consumers have a 14-day cooling-off right starting from the day the goods are received for goods or from the day the contract is formed for services. To use this right, notify the trader within 14 days. The applicable law is the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

End of commitment

If a subscription has a fixed minimum commitment period and that period ends, cancel by notifying support before the next billing date. Hey Nutrition does not publish a universal minimum commitment for subscriptions; check your order confirmation or account for any fixed-term clause. Applicable law: Consumer Rights Act 2015 regarding unfair contract terms.

Price increase

If Hey Nutrition imposes a unilateral price increase not foreseen in the contract, you can treat this as a change to contract terms and cancel if the change is material. Provide your original order and the announcement of the increase when contacting support. Applicable law: Consumer Rights Act 2015 and CMA guidance on automatic renewals and contract clarity.

Moving abroad

Hey Nutrition has not published a specific policy for cancellation due to relocation. Under UK consumer law, relocation is not an automatic statutory cancellation reason for online contracts; you must follow your contract terms or contact support for possible help. Required documents if asked by the trader: proof of address change (utility bill or tenancy agreement). Applicable law: Consumer Contracts Regulations 2013 where relevant.

Death of subscriber

Hey Nutrition has not published a policy for cancellation after a subscriber's death. The legal route is to contact support and provide official documentation such as a death certificate and proof of estate executor status. Applicable law: general contract law and Consumer Rights Act 2015 considerations for fair treatment.

Legitimate grounds accepted by Hey Nutrition (returns and refunds)

Hey Nutrition (Theonia / WGM) offers a full refund within 60 days on returned products when sealed bottles are sent back and a returns number has been obtained by contacting [email protected]. Exceptions include only one money-back guarantee use per SKU and a maximum of three products per customer under the guarantee. The returns policy is on the company's refund page. Applicable law: Consumer Contracts Regulations 2013 for distance selling refunds and Consumer Rights Act 2015 for service quality.

Before cancelling: negotiate

Retention offers reported in research: Hey Nutrition offers a Subscribe & Save programme with 10% off for subscribers and promotional discounts including 40% off first-time subscriptions and Black Friday/Cyber Monday 40% offers. Research did not identify standard customer-retention vouchers or bespoke discount codes provided at cancellation. To request a retention offer, email [email protected], reference your subscription and ask for a subscriber discount or pause option. Suggested script: "Please can you pause or provide a retention discount for my subscription order [order number]? I would like to keep using Hey Nutrition with a reduced monthly cost." Include order number and current billing date.

What cancelling saves you

Calculate annual cost by plan price times 12.

Basic Plan: £19.99 x 12 = £239.88 per year.

Standard Plan: £29.99 x 12 = £359.88 per year.

Premium Plan: £39.99 x 12 = £479.88 per year.

Example saving: cancelling a Premium Plan at £39.99 monthly saves £39.99 x 12 = £479.88 annually. Cheapest real alternative product listed in research: Hey Nutrition Advanced Multivitamin is £18.99 (one-off product price). Switching from Premium subscription to buying the Advanced Multivitamin once reduces spend to £18.99 instead of £479.88 per year, saving £479.88 - £18.99 = £460.89 in year one.

Key UK laws

Two central laws apply: the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which give a 14-day cooling-off right for online and distance contracts, and the Consumer Rights Act 2015, which requires services be performed with reasonable care and skill and bans unfair contract terms such as disproportionate cancellation penalties.

Auto-renewal and the CMA

The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair. If Hey Nutrition makes cancellation unduly difficult, complain to Citizens Advice and the CMA. For card payments, consider Section 75 or chargeback via your card issuer for qualifying payments.

How to escalate

1. Complain to Hey Nutrition support with full evidence (emails, receipts, Recorded Delivery proof). 2. If unresolved, get advice from Citizens Advice or Which?. 3. For disputes about contract fairness, contact the CMA or seek alternative dispute resolution if applicable. 4. For card transactions over £100 and under £30,000, use Section 75 or contact your card issuer for a chargeback claim.

Check final billing

After cancellation, verify the final charge and date on your bank or card statement. Refunds for returned goods should be processed within 14 days of the trader receiving the goods back or evidence of postage, whichever is sooner. Banks may take up to 5 days to show the refund on a credit card statement.

Access and re-activation

If you used an account to manage subscriptions, cancellation will usually stop future deliveries but keep your account information. To re-activate, log in and follow subscription prompts or place a new order via heynutrition.com.

Data and receipts

Keep all emails, confirmation messages and Recorded Delivery receipts for at least 6 months in case of a dispute. If you wish to request deletion of personal data, contact Hey Nutrition support and reference data protection rights; the company policy is in its terms and privacy pages.

Follow this checklist to cancel successfully and preserve your rights.

• Find your order number and subscription SKU in your Hey Nutrition account or emails.
• Decide cancellation method: email [email protected] (fastest) or use account management on heynutrition.com.
• If sending post, prepare a Registered Letter to: Hey Nutrition, 2nd Floor New Century House Progress Way, M34 2GP Manchester, United Kingdom and obtain a Recorded Delivery receipt.
• Save all confirmation emails and screenshots as proof of cancellation.
• If you returned goods for a refund, obtain a returns number from [email protected] before shipping and keep proof of postage.
• If you face an unresolved dispute after contacting support, contact Citizens Advice and consider Section 75 or chargeback for eligible card payments.