Habitual
£140.00
/ mois
Focuses on meal replacement shakes and soups for structured weight loss with optional medication-supported plan.
Billoff unlimited subscription: £0.79 promo for 48h, then £43.12 per month with no commitment
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Recipient
JS Health
167-169 Great Portland Street
W1W 5PF London United Kingdom
Digital registered letter with receipt of acceptance
Subject : Cancellation of JS Health agreement
Dear Sir or Madam,
This letter constitutes formal notice that I wish to terminate the agreement relating to the JS Health service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
This letter constitutes formal notice that I wish to terminate the agreement relating to the JS Health service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
Signature
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JS Health
Step-by-step guide to cancel JS Health subscriptions in the UK. Email, app and postal options, refund rights and a 3.3/5 Google Play rating.
London, United Kingdom
Diet Nutrition
Cancellation at a glance
| fastest method (name it + why) | Email to [email protected] with "unsubscribe" in subject - documented and processed immediately if received before the next order processing |
|---|---|
| effective delay | Immediate if cancelled before next order processing; otherwise cancellation applies before the next scheduled order |
| notice period | Cancel at any time prior to processing of your next scheduled order |
| cancellation fee | 0 |
| minimum commitment | No minimum commitment - subscriptions can be skipped or cancelled anytime |
| phone + hours | Not published by JS Health |
| postal address for registered letter | JS Health, 167-169 Great Portland Street, W1W 5PF London, United Kingdom |
What is JS Health
Company overview
JSHealth Vitamins Pty Ltd is a wellness brand founded by Jessica Sepel in 2018. The company sells dietary supplements, natural skincare and a companion app tied to its vitamin range.
Products and services
Products include hair, digestion and mental wellbeing supplements, plus a mobile app available on Google Play that offers recipes, movement videos and subscription content.
Who uses JS Health
The target audience is people looking for natural supplement solutions for hair care, digestion and mood, and customers buying vitamins who want added content via the app.
| Headquarters | Double Bay, Australia |
|---|---|
| CEO | Dean Steingold |
| Founded | 2018 |
| Support email | [email protected] |
| UK cancellation address | JS Health, 167-169 Great Portland Street, W1W 5PF London, United Kingdom |
How to cancel JS Health
| method | steps summary | estimated time | proof obtained | difficulty |
|---|---|---|---|---|
| Web - customer portal / help centre | Log in to account or open support page and cancel or request cancellation | Immediate if done before order processing | Email confirmation or account status change | Easy |
| iOS | Manage subscription via Apple ID subscriptions or contact support if purchased through website | Immediate via Apple if before renewal | Apple confirmation or support email | Medium |
| Android | Cancel via Google Play subscriptions or email support addresses provided in app listing | Immediate via Google Play if before renewal | Google Play confirmation or support email | Medium |
| Phone | Not publicly published; contact by email or post recommended | Not published by JS Health | Not published by JS Health | Hard |
| Email [email protected] with 'unsubscribe' in subject | Immediate if received before order processing | Copy of sent email and any reply | Easy | |
| Post | Send registered letter to UK address with cancellation request | Handled when received - allow postal transit time | Proof of posting and delivery receipt | Medium |
Web - customer portal / help centre
- Open your account at https://uk.jshealthvitamins.com/?geo=false.
- Look for Subscriptions or Orders and select the active subscription.
- Choose Cancel subscription or contact support via the site help centre.
- Save any confirmation email or screenshot showing the cancelled status.
iOS
- If you subscribed via Apple, open Settings on your iPhone and tap your name, then Subscriptions.
- Find the JS Health or JSHealth app subscription and tap Cancel Subscription.
- Keep the Apple confirmation email or screen as proof.
- If you purchased via the website, follow the Web or Email method above.
Android
- If you subscribed through Google Play, open the Google Play Store app and tap your profile, then Payments and Subscriptions.
- Choose the JS Health subscription and tap Cancel subscription.
- Keep the Google Play confirmation email or screenshot as proof.
- If the app listing instructs, you may also email [email protected] for app-specific queries.
Phone
- No public phone number is listed for UK cancellations. Use Email or Post for documented cancellation.
- If you locate a phone number via account pages, request a written confirmation by email immediately after the call.
- Send an email to [email protected] with the subject line "unsubscribe" and include your full name, order number and account email.
- Retain the sent email and any reply from support as evidence.
- Allow time for support to confirm; if your next order is within 48 hours, state explicitly you request cancellation before the next order processing.
Post
- Write a signed letter stating you wish to cancel your subscription and include your name, order number and account email.
- Send by registered post to JS Health, 167-169 Great Portland Street, W1W 5PF London, United Kingdom.
- Keep the proof of posting and delivery receipt as evidence in case of dispute.
Cancel by reason
Cooling-off (change of mind within 14 days)
If you bought online or off premises you have a 14 day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To use this right notify JS Health with a clear statement to [email protected] or by post to the UK address. If digital content was supplied and you expressly agreed that download would start and you lost the right to cancel, JS Health may apply that exception.
Applicable law: Consumer Contracts Regulations 2013.
Defective product or item not as described
If a product is defective, JS Health asks customers to notify them immediately by emailing [email protected]. Remedies for faulty goods are available under consumer guarantees in applicable law; JS Health references Australian Consumer Law for defects for purchases through their site, but in the UK you retain statutory rights.
Required proof documents: photos of defect, order number, purchase date, full description of the fault.
Applicable law: Consumer Rights Act 2015 - services and goods must be supplied with reasonable care and skill.
Price increase
If JS Health raises the price of an ongoing subscription, you may cancel the contract if you do not accept the new price. Provide a copy of the notice you received and your cancellation request to [email protected] or by post.
Required proof documents: the price increase notice and your account details.
Death of the subscriber
To cancel due to the death of a subscriber, contact [email protected] and provide the order details and an executor or next of kin contact. Required documents: death certificate and proof of relationship or administration where asked for.
End of commitment or trial
If you are at the end of a minimum term, cancellation must be made before renewal or billing for next period. Check account renewal dates and cancel before the processing of the next scheduled order.
Applicable law: Consumer Rights Act 2024 - cooling-off rights for renewals.
Legitimate grounds JS Health accepts from research
From company guidance and help pages JS Health accepts defects and product issues reported to [email protected]. Change of mind refunds are not offered by JS Health for goods unless within a statutory right period. For app subscriptions, cancellation via the platform used to subscribe is accepted.
Negotiate or save
Before you cancel - how to ask for a retention offer
Research found no publicly reported retention offers from JS Health. To request a retention offer, email [email protected] and state your account email, current subscription and ask if there are any ongoing discounts or pauses available. Keep a copy of the reply. If you subscribed via Apple or Google Play, check those stores for promotional codes or trial extensions first.
What cancelling saves - yearly cost comparisons
JS Health does not publish standard subscription prices on the publicly available pages. Use these real competitor figures to estimate alternatives and savings.
ZOE membership: £9.99 x 12 = £119.88 per year.
Habitual monthly program: £140.00 x 12 = £1,680.00 per year.
SemaPen programme: £189.00 x 12 = £2,268.00 per year.
If you cancel an unknown-priced JS Health app or subscription, compare against ZOE at £119.88 per year to find the cheapest real alternative in this research set.
Legal protections and escalation
Your key UK consumer rights
For online purchases and subscriptions you have a 14 day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Services must be performed with reasonable care and skill under the Consumer Rights Act 2015. The CMA scrutinises unclear auto-renewals and difficult cancellation processes.
How to escalate if JS Health does not comply
1. Complain to JS Health first by emailing [email protected] and keep copies of all messages. 2. Contact Citizens Advice for next steps in the UK. 3. For card payments consider Section 75 or a chargeback via your card issuer if you paid by card. 4. Use the relevant ombudsman for your sector if available.
Key references: Consumer Contracts Regulations 2013, and Consumer Rights Act 2024 - cooling-off rights.
What to do after cancelling JS Health
Check final billing and order status
After cancellation confirm that no future payments are scheduled. Keep the cancellation confirmation email or screenshot showing the subscription status as cancelled. If charged after cancellation, contact support and your card issuer immediately.
Access to app content and re-activation
If you cancelled an app subscription via Apple or Google Play you will retain access until the end of the paid period. If you cancel via JS Health directly, record whether the company confirms immediate or end-of-period termination in writing. To re-activate, log into your account or re-subscribe via your app store.
Data and receipts to keep
Keep these items for at least 6 months: cancellation confirmation, final receipt, proof of postage for any registered letter and any replies from support. These documents support disputes and chargeback claims.
Next steps and practical checklist
Use this checklist to complete and verify your cancellation.
- Send cancellation via the fastest method: email [email protected] with subject line "unsubscribe" and include order number.
- Keep the sent email and any reply as proof.
- If you used Apple or Google Play, cancel in the store subscriptions area and save the confirmation.
- If you send a registered letter, retain the delivery receipt and note the delivery date.
- Check your bank or card statement within 7 days for any unexpected charges after cancellation.
- If charged incorrectly, open a dispute with your card issuer and use Section 75 if applicable.
- If you need formal escalation, contact Citizens Advice and reference the Consumer Contracts Regulations 2013.
Pros & cons
Pros
Offers a combined supplements range and companion app content for purchasers of vitamins.
Support contact is publicly listed as [email protected] for cancellations by email.
No minimum commitment - subscriptions can be skipped or cancelled anytime according to company guidance.
Cons
No telephone contact number published for UK cancellations.
Company states no refunds for change of mind returns on its site.
App reviews on Google Play report slow load times and missing content after updates, giving a 3.3/5 rating from 416 reviews.
Competitors & alternatives
Below are common alternatives people compare for this type of subscription.
KeeDiet
/ mois
Provides nutritionally complete VLCD and LCD meal replacement products and plans.
vybey
/ mois
Premium meal replacement shakes focused on braincare nutrition and sustainable ingredients.
SemaPen
£189.00
/ mois
Weight loss programme with UK clinician support and optional medication plan.
ZOE
£9.99
/ mois
Personalised nutrition insights based on gut health testing and membership app.
Countries where JS Health is available
JS Health is available in many countries. Here are several frequently cited markets:
United KingdomAustraliaNot publicly disclosed - other markets may be available via global site
Subscription & cancellation
What you should know about JS Health subscription and cancellation terms:
Subscription type
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancellation
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds
Refunds depend on billing date, country, and payment channel.
Family plan
The family plan admin can add or remove members per the service’s household and age rules.
Commitment
Plan changes and cancellations follow the provider’s terms and local law.
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