Cancel Juice Plus the easy way

Overview

Juice Plus is a brand of whole food-based nutritional supplements sold by The Juice Plus+ Company, LLC. Products include fruit and vegetable capsules, shakes, bars and specialised powders supplied in four-month packs paid in monthly instalments.

How the product is sold

In the United Kingdom Juice Plus is sold via the company website and through distributor networks. Subscriptions are commonly structured as recurring shipments paid monthly for a 4-month supply.

Company at a glance

Read more about the claimed benefits on the official site: Juice Plus - benefits.

Web

1. Open https://www.juiceplus.com and log into your account using your email and password.
2. Click on 'Subscriptions' in the navigation panel.
3. Select the active subscription you want to cancel and choose 'Cancel subscription' or equivalent action.
4. Follow any on-screen prompts to confirm cancellation and save the confirmation screenshot.
5. Expect a confirmation email; keep this as proof.

iOS

1. Open Safari or your preferred browser on iOS and visit juiceplus.com.
2. Log in and follow the Web steps above.
3. If you cannot see a cancel option, email [email protected] with order number and request cancellation.
4. Save any confirmation email or screenshot.

Android

1. Open Chrome or your preferred browser on Android and visit juiceplus.com.
2. Log in and follow the Web steps above.
3. If web cancellation fails, email [email protected] or call +49 76 21687-9122.
4. Keep confirmation email or screenshot as proof.

Phone

1. Call +49 76 21687-9122 and provide your name, order number and email address.
2. Ask for a cancellation confirmation reference number and the expected processing time.
3. Request that a confirmation email is sent to your address.
4. Save the reference number, call time and contact name as evidence.

Email

1. Send an email to [email protected] with subject line 'Cancel subscription' and include full name, order number and delivery address.
2. If you prefer, use the sample cancellation form referenced in Juice Plus documentation, but it is not mandatory.
3. Allow up to 5 business days for a response and keep the reply as proof.

Post

1. Prepare a signed letter addressed to Juice Plus, include full name, order number, delivery address and a clear statement 'Please cancel my subscription'.
2. Send by registered post to: Juice Plus, Manbre Road, Hammersmith Embankment, W6 9HP London, United Kingdom.
3. Keep the postal receipt and follow up by email if you do not receive confirmation within 14 days.

For additional FAQs use the official help resource: Juice Plus FAQs.

Cooling-off period (14 days)

Rule: You have the right to cancel your contract within 14 days without stating any reason. The cooling-off period starts on the day on which you or a third party designated by you, excluding the carrier, takes possession of the first goods.

Required proof documents: Order number, delivery date, written statement of cancellation, and evidence of dispatch of returned goods where applicable. Legal basis: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Moving / change of address

Rule: Juice Plus does not publish a specific policy that allows immediate cancellation for relocation. Company policy for moving is Not published by Juice Plus.

Required proof documents: If you believe relocation creates a legitimate ground under your contract, provide proof of new address and a written request. Applicable law: Consumer Rights Act 2015 for fairness of contract terms.

Price increase

Rule: If a price increase is introduced mid-contract that is not authorised by the contract terms, you may be able to challenge the change under unfair terms rules. Juice Plus specific policy on price-change cancellations is Not published by Juice Plus.

Required proof documents: Copy of original price and the notice of increase. Legal basis: Consumer Rights Act 2015 concerning unfair terms.

Death of subscriber

Rule: Contracts can be ended on death of a subscriber. Juice Plus accepts termination in case of death as a legitimate ground.

Required proof documents: Death certificate and proof of account ownership. Legal basis: Consumer Rights Act 2015 where contract performance is affected by death.

End of commitment

Rule: Many Juice Plus packs are sold as a 4-month supply paid in monthly instalments. After the minimum 4 months the customer can cancel following the contract terms; exact notice deadlines are Not published by Juice Plus.

Required proof documents: Order history showing instalments completed.

Other legitimate grounds

Rule: Juice Plus does not publish a precise list of 'legitimate grounds'. If you claim a legitimate reason such as serious illness or inability to receive deliveries, provide supporting documentation. Company specifics: Not published by Juice Plus.

Required proof documents: Medical certificates, statutory declarations or other official documents. Applicable law: Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 where relevant.

Before you cancel: negotiate

Retention offers reported by Juice Plus are not published in the official documentation. No verified or public record of standard retention discounts or direct save offers was found in the research data. If you want to try negotiating, approach customer support by phone or email and request a retention offer or a change of plan. Suggested script: state your order number, explain why you want to cancel and ask whether a lower-cost plan or a pause to shipments is available.

What cancellation will save you - yearly examples

We calculate annual costs by multiplying the monthly price published by Juice Plus by 12. Note that prices are published as monthly payments for a 4-month supply; annualised cost is for comparison only.

• Premium Capsules: £71.00 x 12 = £852.00 per year
• Fruit + Vegetable Capsules: £48.00 x 12 = £576.00 per year
• Berry Capsules: £28.25 x 12 = £339.00 per year
• Complete Shake: £38.50 x 12 = £462.00 per year
• Essentials Capsules (bundle): £106.25 x 12 = £1,275.00 per year

Example saving: Cancelling a Premium Capsules subscription saves £852.00 per year. Use these figures to compare with low-cost alternatives such as single-vitamin products or meal powders when deciding whether to cancel.

Key United Kingdom laws

The main laws that protect UK consumers are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The 2013 Regulations give a 14-day cooling-off right for distance contracts. The Consumer Rights Act 2015 forbids unfair contract terms.

Auto-renewal and hard-to-cancel subscriptions

The Competition and Markets Authority treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If Juice Plus fails to give clear cancellation information at the point of sale, the 14-day cooling-off period may extend to 12 months under the 2013 Regulations.

How to escalate

First complain to the trader by email or phone. If the company does not resolve your complaint, contact Citizens Advice for guidance and Trading Standards. For card payments, consider a Section 75 claim or a chargeback through your card issuer where applicable.

Useful actions and evidence

Keep order numbers, confirmation emails, screenshots, call reference numbers and postal receipts. These items are the best evidence when asking for refunds or escalating to Trading Standards.

Check final billing

After cancellation, verify your bank or card statement and ensure no further instalments are taken. If you cancelled within the 14-day cooling-off period, Juice Plus must refund all payments including standard delivery costs, unless you chose a more expensive delivery method.

Returns and opened items

Refunds for returns must respect Juice Plus rules: you can request a return within 14 days of receiving products and have up to 30 days to send back unopened, resalable items. Opened boxes of Bars, Uplift, Control, soups, Variety Shakes (sachets), Luminate and Superfood are not refundable.

Data and re-activation

Request written confirmation that your subscription is cancelled and ask whether your account data will be retained or deleted. If you later wish to re-activate, follow the sign-up path on juiceplus.com or contact customer support.

Before and after you cancel, use this checklist to ensure a smooth process.

• Find your order number and account email.
• Choose cancellation method and follow the steps in this guide.
• Save confirmation email, screenshot or cancellation reference.
• If cancelling within 14 days, prepare to return unopened items and keep courier proof.
• Check bank or card statement for refunds within 5 to 10 business days after verification.
• If you disagree with the outcome, escalate to Citizens Advice or Trading Standards and consider chargeback for qualifying card payments.