Cancel Keto Cycle the easy way

Core service

Keto Cycle is a personalised diet and nutrition app developed by KETO DIETS UAB. The app provides tailored ketogenic meal plans, shopping lists, meal planners and basic fitness tracking features to help users manage weight through a ketogenic diet.

How it charges

Keto Cycle offers time-limited plans that automatically renew until cancelled. In-app purchases are available for extras such as personalised workout programmes and recipe packs. Reported plan monthly equivalents are £9.32 (3-month), £6.52 (6-month) and £4.68 (12-month).

Company facts

Cancel via Google Play (Android)

1. Open Google Play Store on your Android device.
2. Tap your profile icon, then Subscriptions.
3. Select Keto Cycle and tap Cancel subscription.
4. Follow on-screen prompts and keep the Google Play confirmation email as proof.

Cancel via App Store (iOS)

1. Open Settings on your iPhone and tap your name.
2. Tap Subscriptions, find Keto Cycle and tap Cancel Subscription.
3. Retain the Apple email/receipt confirming cancellation.

Cancel via email

1. Send a clear statement: use subject 'Cancel subscription' and include account email, subscription ID and date.
2. Send to [email protected] and request a written acknowledgement and refund where applicable.
3. Keep your sent email and any reply as proof.

Cancel by post

1. Write a short cancellation letter with name, account email, subscription ID and statement 'I Cancel my subscription'.
2. Send by registered post to Keto Cycle, Example Street, E1 1AA London, United Kingdom.
3. Keep the postal receipt and signed-for delivery confirmation.

Moving abroad or within UK

Rule: If you cannot use the service because you move, contact Keto Cycle at [email protected] with proof of address change such as a utility bill or tenancy agreement. Keto Cycle has not published a specific relocation acceptance policy; provide the documentation and request cancellation and refund for unused period.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for refunds when cancelling distance contracts.

Price increase

Rule: If Keto Cycle increases the price of an ongoing subscription, the consumer can treat a unilateral increase as a contractual change andnotify the trader to cancel. Supply your account records and the communication showing the price change. If Keto Cycle implements the increase without express consent, ask for cancellation and refund for future periods.

Applicable law: Consumer Rights Act 2015 and general contract law protections against unfair terms.

Death of subscriber

Rule: Keto Cycle has not published a bereavement policy. To cancel, send a copy of the death certificate and a statement from the executor or next of kin to [email protected] or by post to Keto Cycle, Example Street, E1 1AA London, United Kingdom; request cancellation and refund for future prepaid periods.

Applicable law: standard contract termination rules; trader must respond within statutory times for online notices.

Legitimate ground (service not provided or defective)

Rule: Under the Consumer Rights Act 2015 services must be performed with reasonable care and skill. If Keto Cycle fails to provide the service (for example persistent app loading errors) gather evidence (screenshots, dates, support tickets) and request cancellation and refund.

Applicable law: Consumer Rights Act 2015.

End of commitment / completed plan

Rule: Plans automatically renew until cancelled. At the end of a fixed period the plan continues unless you cancel; use the account or store subscription settings to stop renewal.

Applicable law: CMA guidance on clear auto-renewal terms and the Digital Markets, Competition and Consumers Act 2024.

Cooling-off period

Rule: You have a right to cancel during the 14-day cooling-off period for online contracts under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To exercise it, send a clear statement of cancellation by email or post. No penalty may be charged for cancelling during the cooling-off period. Refunds must be processed without undue delay and in any event within 14 days of being informed of the cancellation.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Digital Markets, Competition and Consumers Act 2024.

Before cancelling: negotiate

Keto Cycle does not publicly list standard retention discounts. Customer reports show some users were offered partial refunds by customer service after complaint. To request a retention offer, write to [email protected] stating your cancellation intent, propose a concrete counter-offer (for example one month free or a 50% reduction for three months) and request a written confirmation. Keep all correspondence.

What cancelling saves you

Calculate yearly cost from reported prices:

• 3-month plan equivalent: £9.32 x 12 = £111.84 per year.
• 6-month plan equivalent: £6.52 x 12 = £78.24 per year.
• 1-year plan equivalent: £4.68 x 12 = £56.16 per year.

Cheapest real alternative: NHS Weight Loss Plan at £0 per month. If you switch from Keto Cycle 1-year plan (£56.16 per year) to the NHS Weight Loss Plan (£0), your saving is £56.16 per year. If you switch from the 3-month equivalent (£111.84 per year) your saving is £111.84 per year.

UK consumer law that applies

The main protections are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for distance contracts and the Consumer Rights Act 2015 for service quality. The Digital Markets, Competition and Consumers Act 2024 gives specific rights on cooling-off for subscription contracts. See the cooling-off rules at Digital Markets, Competition and Consumers Act 2024.

Refund timings and trader obligations

When you cancel under the Consumer Contracts Regulations 2013, the trader must reimburse all payments except delivery costs without undue delay and in any event within 14 days of being informed of the cancellation or return. The trader must also send an end of contract notice within 24 hours for online cancellations or within 3 working days if the cancellation was communicated otherwise. Refer to the statutory text at the 2013 Regulations and the specific notice rule at section 261 of the 2024 Act.

Escalation path

1) Complain to Keto Cycle using [email protected] or registered post to the address.

2) If unresolved, get advice from Citizens Advice and consider card chargeback or Section 75 for qualifying credit card payments. For persistent problems with auto-renewal or unfair terms raise a complaint with the Competition and Markets Authority (CMA). The Consumer Rights Act 2015 protects against unfair cancellation penalties.

Check access and service end date

Confirm whether your subscription remains active until the paid period ends or ends immediately. Keep the confirmation email or screenshot of account status.

Data and account

Request data export or deletion by emailing [email protected]. Keep copies of your meal plans if you want an offline record.

Final billing and refunds

If you cancelled during the cooling-off period, expect a refund within 14 days. For other refunds request a clear timeline in writing and use Section 75 or chargeback if the refund is not processed and you paid by card.

Re-activation

If you re-subscribe later the original plan may not be available. Keep records of previous payments and contact support for any re-subscription discounts or transfer of data.

Use this checklist to make cancellation immediate and traceable.

• Prepare account details: email used, subscription ID, payment method.
• Choose cancellation channel (Google Play, App Store, email or registered post).
• If cancelling by email, send to [email protected] with subject 'Cancel subscription' and request end of contract notice.
• If cancelling via Google Play or App Store, keep the confirmation email as proof.
• If you send a registered letter, keep the postal receipt.
• Record dates and times of all communications.
• If you expect a refund, note the 14-day refund deadline under the Consumer Contracts Regulations 2013 and follow up if not received.
• If you paid by credit card and cannot get a refund, contact your card issuer about chargeback or Section 75 rights.