Cancel My Diabetes App the easy way

Overview

My Diabetes App is a digital diabetes management app produced by DIABETES SOLUTIONS UAB. It helps users track blood glucose, HbA1c, medications, carbohydrate intake, water and activity, and offers personalized meal plans and workouts in paid tiers.

Main features

The app provides blood glucose monitoring, HbA1c tracking, carb tracking, medication logging, Apple Health and Health Connect integration, and daily activity logging on the free tier. The paid MyDiabetes PLUS+ tier adds personalized meal plans and advanced trackers.

Company facts

Web (company website)

1. Go to the My Diabetes App website and log in to your user account.
2. Open the subscriptions or account settings page and locate your active subscription.
3. Click Cancel subscription and confirm the cancellation in the dialog.
4. Keep the on-screen confirmation or a confirmation email for your records.

iOS - Apple App Store

1. Open Settings on your iPhone and tap your name then Subscriptions.
2. Find My Diabetes App in the list and tap Cancel Subscription.
3. Take a screenshot of the cancellation confirmation and keep the Apple confirmation email.
4. Note: deleting the app does not cancel the subscription.

Android - Google Play

1. Open the Google Play Store, tap your profile, then Payments & subscriptions and then Subscriptions.
2. Select My Diabetes App and tap Cancel subscription.
3. Save the Google Play confirmation email or screenshot.
4. Google Play refunds and cancellation timing follow Google policies; digital services have specific withdrawal rules.

Email

1. Compose an email to [email protected] or [email protected] from the email linked to your account.
2. Subject: "Cancel subscription" and include your full name, account email, and request to Cancel the subscription immediately.
3. Attach any account ID or payment receipt to speed verification.
4. Keep the support reply as your proof.

Post (registered letter)

1. Write a signed letter stating your name, account email, subscription to cancel, and request for cancellation.
2. Send by registered post to: My Diabetes App, 126 Backchurch Lane, E1 1FH London, United Kingdom.
3. Keep the postal proof of delivery. The company may take several working days to process the request.

For subscription pages and official help see the help centre: My Diabetes App help - Subscriptions & Payments.

Moving - change of country

If you permanently move country and can no longer use the service in the UK, provide proof of new address such as a dated utility bill, tenancy agreement, or immigration documents. My Diabetes App does not publish a dedicated relocation cancellation process; contact support at [email protected] and attach proof.

Applicable law

Consumer Contracts Regulations 2013 cooling-off rules and the Digital Markets, Competition and Consumers Act 2024 apply where relevant.

Price increase

If My Diabetes App increases the subscription price during a fixed-term contract and you do not accept the new price, you can cancel. Provide the notification from the company or screenshot showing the price increase and ask for cancellation and refund of any overpayment if applicable.

Applicable law

The Consumer Rights Act 2015 prohibits unfair contract terms. The Digital Markets, Competition and Consumers Act 2024 provides rights to cancel on renewal cooling-off periods; see Digital Markets, Competition and Consumers Act 2024.

Death of subscriber

If the subscriber dies, a close family member or executor should contact [email protected] and provide a copy of the death certificate plus a form of identification for the requester. My Diabetes App does not publish a special form; the company support team must be contacted.

Legitimate ground accepted by My Diabetes App

From company policy, My Diabetes App accepts cancellations through the user account, via support emails, and by store cancellations. For refunds, the company accepts claims where the product is not as described or faulty with visual proof within 14 days; see the money-back policy: My Diabetes App - Money Back Policy.

End of commitment

At the end of a fixed-term subscription, the contract either renews automatically or ends depending on the plan. To prevent renewal, cancel at least 48 hours before the renewal date. Keep cancellation confirmation. This follows the company's statement that clients must cancel at least 48 hours before the end of the current period to avoid automatic renewal charges.

Cooling-off (14 days)

For online purchases, the Consumer Contracts Regulations 2013 give a 14-day cooling-off right for most contracts. Digital content exceptions apply if you agreed to immediate access. If you used a 14-day Flex payment plan, the company states a 14-day refund window and that failure to cancel within 14 days leads to recurring subscription status.

Applicable law: Consumer Contracts Regulations 2013; Consumer Rights Act 2015; Digital Markets, Competition and Consumers Act 2024 (see section 261).

Before you cancel: negotiate

Typical retention offers from subscription apps include discounted monthly rates, a free trial extension, or a downgrade to a cheaper plan. My Diabetes App does not publicly list standard retention discounts in its policies. To request a retention offer, email [email protected] with subject "Retention request" and include your account email, current plan name, renewal date, and a clear request for either a discount or downgrade. Keep any written offer as proof before cancelling.

What cancelling saves you - yearly calculation

If you subscribe to MyDiabetes PLUS+ at £9.99 per month, the yearly cost is: 9.99 x 12 = £119.88 per year. The free tier costs £0 per year.

Workouts Program add-on one-time purchase is £14.99.

Yearly saving by cancelling MyDiabetes PLUS+ and switching to the cheapest competitor listed: NutraSafe at £3.99 per month equals 3.99 x 12 = £47.88 per year. Calculation:

• Current: MyDiabetes PLUS+ 12 months: 9.99 x 12 = £119.88
• Alternative: NutraSafe annual equivalent: 3.99 x 12 = £47.88
• Yearly saving: £119.88 - £47.88 = £72.00 per year

Cheapest real alternative from the competitor list: NutraSafe at £3.99 per month or £34.99 annual plan. If you choose Carbs & Cals at £6.99 per month, yearly cost is 6.99 x 12 = £83.88, saving versus MyDiabetes PLUS+ is £119.88 - £83.88 = £36.00 per year.

Key consumer law in the United Kingdom

The primary UK protections are the Consumer Rights Act 2015 for service quality and unfair contract terms, and the Consumer Contracts Regulations 2013 which provide a 14-day cooling-off period for online contracts. For digital subscription renewals and market rules the Digital Markets, Competition and Consumers Act 2024 applies. See the Act at Digital Markets, Competition and Consumers Act 2024.

Cooling-off and digital content

The Consumer Contracts Regulations 2013 provide a 14-day right to cancel online purchases with a refund. If you expressly consented to immediate access to digital content (for example you clicked to begin streaming or download), you lose the automatic right to withdraw for that content, but you retain rights if the digital content is defective or not as described.

Auto-renewal and hard-to-cancel subscriptions

The Competition and Markets Authority treats unclear auto-renewal and hard-to-cancel subscriptions as potential unfair practices. In practice, you may cancel via your account, via Apple/Google where applicable, or by emailing support. If the trader refuses lawful cancellation or applies an unfair penalty, escalate the complaint.

How to escalate

First complain to My Diabetes App by email to [email protected] or via the account message system. If unresolved, contact Citizens Advice for guidance, use chargeback through your card issuer for qualifying card transactions, or escalate to the relevant ombudsman if the payment type or sector qualifies. Section 75 or chargeback may apply depending on the card and transaction value.

Confirm access and final billing

After cancellation, keep the confirmation email or screenshot. If you cancelled during a paid period, the subscription usually remains active until the end of the already-paid period. Check your next billing date and bank statement to confirm no further charges were taken.

Data and account access

Decide whether to delete your account or keep it. Export any personal data you want to retain, such as logs of blood glucose or meal records, before requesting account deletion. Email [email protected] to request data export or deletion if the app does not offer a direct export tool.

Re-activation

To re-activate, reinstall and subscribe again through the same channel you used previously. Any promotional price offered earlier is not guaranteed on re-subscription. Keep copies of prior billing if disputing charges after reactivation.

Follow this checklist to ensure cancellation is effective and you retain proof.

• Log in to your account and cancel via the subscriptions page; take a screenshot of confirmation.
• If you subscribed via Apple, cancel in iPhone Settings > Subscriptions; save the Apple confirmation email.
• If you subscribed via Google Play, cancel in Play Store > Subscriptions; save the Google confirmation email.
• Email [email protected] with your cancellation request and keep the reply.
• Cancel at least 48 hours before renewal to avoid a charge at the next billing date.
• Export any health data you want to keep before deleting the account.
• If you believe you were charged in error, request a refund in writing and keep all receipts and screenshots.
• If the company refuses a lawful refund, contact Citizens Advice and consider chargeback or Section 75 via your card issuer.