Cancel MyProtein the easy way

Overview

MyProtein is an online retailer and subscription platform for sports nutrition, supplements and activewear operated by THG Nutrition Limited, part of THG plc. The site sells single orders and subscribe-and-save plans for products such as Impact Whey Protein, Clear Whey and creatine.

Core services

MyProtein provides single-purchase ecommerce, recurring product subscriptions and a Premier Delivery subscription for cheaper delivery across orders for a 12-month term.

Company facts

Web - cancel via My Account

1. Log in at myprotein.com.
2. Click 'My Account' then 'Subscriptions'.
3. Find the active subscription and click 'Cancel Subscription'.
4. Follow on-screen prompts. You will see confirmation that auto-renewal is switched off.
5. Keep a screenshot of the confirmation and a copy of the subscription page showing status.

iOS / Android - cancel in app

1. Open the MyProtein mobile app and sign in.
2. Go to Account > Subscriptions.
3. Select the subscription and choose 'Cancel'.
4. Record an on-screen confirmation or save any email confirmation from MyProtein.

Customer Services - Live Chat and Email

1. Open Live Chat on myprotein.com or write to [email protected].
2. State your account email, order or subscription ID and request immediate cancellation.
3. Request a written confirmation showing the cancellation effective date.

Post - registered letter

1. Send a signed letter including your full name, email, order number and clear cancellation request to: MyProtein, Gadbrook Way, CW9 7RA Northwich, United Kingdom.
2. Send by recorded delivery and keep the return receipt as proof.
3. Expect processing within 5-10 working days after receipt.

Cooling-off period (14 days for goods)

If you bought goods as a consumer online, you have a 14 day cooling-off period from the day you acquire physical possession of the goods under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To use this right, notify MyProtein and return the goods within 30 days of starting a return. See the returns policy at MyProtein returns policy.

Applicable law: The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - legislation.gov.uk.

End of commitment or fixed-term expiry

For fixed-term subscription plans that do not auto-renew, you must opt out of automatic renewal before the 25th day of the subscription expiration month via the 'Cancel Subscription' button on My Account.

Applicable law: Consumer Contracts Regulations 2013.

Rolling subscription cancellation

For rolling subscription plans you can cancel at any time by switching off auto-renewal in My Account. Cancellation takes effect after the next upcoming delivery. If you require immediate effect, contact Customer Services and request immediate termination. Keep written confirmation.

Myprotein Mydemand Unlimited (Premium Delivery) specific rules

Mydemand Unlimited can be cancelled within 14 days of subscribing for a full refund only if no eligible purchases were made in the first 14 days. For subscriptions purchased on or after 2 February 2026, automatic renewal can be cancelled at any time before the next renewal date by contacting Customer Services; the subscription remains active until the end of its current 12-month term.

Applicable law: Consumer Contracts Regulations 2013.

Price increase

If MyProtein increases the fee for a subscription you have already agreed to, check the terms in MyProtein terms and conditions. If the change breaches your consumer rights or the contract, you may be able to cancel and seek a refund for future payments under the Consumer Rights Act 2015.

Death of subscriber

If a subscriber dies, the estate or an authorised representative should contact MyProtein Customer Services with proof of death and proof of authority to act. Include any order IDs and request cancellation and account closure. Keep written confirmation from MyProtein.

Before cancelling: how to negotiate with MyProtein

MyProtein offers product discounts through 'subscribe & save' and Premier Delivery for cheaper shipping. Retention offers are not publicly listed as standard targeted discounts, so request a retention offer from Customer Services or Live Chat by explaining why you want to cancel and asking for a price or delivery concession. Ask explicitly for a promotional code or a pause in deliveries. Document any offer in writing.

What cancelling saves you - compute annual saving

Example: Myprotein Premier Delivery costs £8.99 annually. Cancelling a monthly-equivalent subscription for a product that costs £14.49 per unit and is delivered monthly gives these savings: £14.49 x 12 = £173.88 per year. Cancelling Impact Whey at £45.99 monthly would save £45.99 x 12 = £551.88 per year. Cancelling Clear Whey at £29.99 monthly saves £29.99 x 12 = £359.88 per year. Use the exact subscription price shown on your account to compute your personal yearly saving.

Cheapest real alternative example: buying single tubs without subscription removes recurring charges but may increase per-order delivery. Compare: Premier Delivery annual fee £8.99 versus paying delivery fees per order which are variable. MyProtein product prices used here: Clear Whey £29.99, Impact Whey £45.99, Impact Creatine £14.49.

Key UK consumer law

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provide a 14 day cooling-off period for distance and off-premises contracts. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prohibits unfair contract terms.

Auto-renewal and hard-to-cancel subscriptions

The Competition and Markets Authority treats hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair. If MyProtein fails to provide clear cancellation paths or behaves unfairly, you can escalate.

How to escalate

First complain to MyProtein Customer Services and keep all correspondence. If unresolved, seek help from Citizens Advice. For card payments use Section 75 or chargeback via your card issuer if eligible. If contractual performance or misleading terms are at issue, reference the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 in your complaint.

Check account and final billing

After cancellation confirm your subscription status in My Account and keep any on-screen confirmation. Check your card or PayPal statement for any final debit and verify you are not billed after the effective cancellation date.

Data and re-activation

Request account closure if you want data removed or keep the account for re-activation. If you re-subscribe, note that promotional rates may not apply and that Premier Delivery annual subscriptions purchased after 2 February 2026 may auto-renew unless cancelled again.

Returns and refunds

If you cancel under the 14 day cooling-off period for goods, return the goods within 30 days to start a return and request a refund. For Mydemand Unlimited refunds follow the specific rules: full refund within 14 days only if no eligible purchases were made in the first 14 days.

Follow this checklist to make cancellation clean and to preserve rights.

• Log in to My Account and click 'Cancel Subscription' - take a screenshot of confirmation.
• If you need immediate termination ask Customer Services by Live Chat or email [email protected] and save replies.
• If cancelling by post send a signed letter to MyProtein, Gadbrook Way, CW9 7RA Northwich, United Kingdom by recorded delivery and keep the receipt.
• Return goods within 30 days if using the 14 day cooling-off right and follow the returns policy at MyProtein returns policy.
• Monitor your bank or card statement for refunds or unauthorized charges and use Section 75 or chargeback if necessary.