Cancel No Carbs Challenge the easy way

Service overview

No Carbs Challenge is a digital subscription service that provides personalised no-carb and low-carb meal plans, macronutrient tracking, progress tracking, workouts and community support through a mobile app and website. The service is operated by UAB "Keto Diets" and targets users who want weight loss and improved metabolic health.

How it works

Subscribers receive a plan tailored to goals, access the app for daily menus and tracking, and may be offered add-on products or upgrades at checkout. Subscriptions auto-renew unless cancelled in advance.

Company facts

Web (account or website)

1. Go to nocarbschallenge.com and log in using your account email and password.
2. Open your account settings and find 'Subscriptions' or 'Billing'.
3. Click 'Cancel subscription' and follow on-screen prompts.
4. Save or screenshot the cancellation confirmation; expect the subscription to remain active until the paid period ends.
5. If there is no cancel button, email [email protected] with your account email and a clear cancellation statement.

iOS (Apple App Store)

1. Open Settings on your iPhone and tap your name, then Subscriptions.
2. Find 'No Carbs Challenge' and tap Cancel Subscription.
3. Keep the Apple confirmation email or take a screenshot showing cancellation.
4. Do not rely on deleting the app to stop billing; Apple billing controls subscription status.

Android (Google Play)

1. Open the Google Play Store app and tap your profile icon, then Payments and subscriptions, then Subscriptions.
2. Select 'No Carbs Challenge' and tap Cancel subscription.
3. Save the Play Store confirmation or screenshot for proof.
4. Deleting the Android app will not cancel the subscription.

Email

1. Send an email to [email protected] from the address registered to your account with the subject 'Cancel subscription'.
2. Include your full name, account email and the date you want the cancellation to take effect (immediate / end of billing period).
3. Keep the reply from support as proof. If you do not receive confirmation, follow up or use a registered letter.

Post (registered letter)

1. Write a signed letter with your full name, account email, and clear instruction: 'Please cancel my No Carbs Challenge subscription immediately and confirm by email.' Include the date.
2. Send by recorded delivery to: No Carbs Challenge, 68 Wandsworth High St, SW18 4LB London, United Kingdom.
3. Keep the proof of postage and any acknowledgement returned to you.

Cooling-off period (14 days)

You have a 14-day cancellation right under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for most online contracts. The right starts when the contract is entered into. The right is lost if you agreed and the trader started supplying digital content during the 14-day period. If you want to rely on the cooling-off right, request cancellation in writing to [email protected] and keep evidence of the request.

Applicable law: The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Product not as described or faulty

No Carbs Challenge may issue a refund if the product is not as described or is faulty. Contact [email protected] within 30 days of purchase with detailed information and visual evidence. The company will evaluate and may refund if it accepts the claim.

Applicable law: Consumer Rights Act 2015 (services must be supplied with reasonable care and skill).

Conditional trial refund rule

For initial purchases, a full refund may be issued if you request a refund within 14 days of purchase and the company usage records show you used the mobile app on at least 7 days within that 14-day window. Send your request to [email protected] with dates and the company will check usage logs.

Applicable law: consumer contract rules under The Consumer Contracts Regulations 2013 and company policy as published on the service site.

Death of subscriber

If the subscriber dies, provide a copy of the death certificate and a request from the estate or named account administrator to cancel the subscription. Send documents to [email protected] or by post to the registered address. The company will process cancellation once documents are received.

Applicable law: Contract law principles and the Consumer Rights Act 2015 where applicable.

Price increase

If the company increases the price mid-contract without your consent, you have the right to cancel under your contract terms. Provide written notice to [email protected] referencing the price change and ask for cancellation effective before the increase takes effect. Keep the company response as proof.

Applicable law: Consumer Contracts Regulations 2013 and CMA guidance on unfair contract terms.

End of commitment

When your paid period ends, do not let the subscription auto-renew. Cancel at least 48 hours before the renewal date if you do not want further billing. For App Store and Google Play purchases, cancel in those stores before renewal.

Applicable law: Contract terms and CMA guidance on auto-renewal clarity.

Before you cancel: negotiate

Research does not report standard retention offers made publicly by No Carbs Challenge. If you want a retention offer, email [email protected] asking for promotional pricing, pause options or a reduced-rate plan. In your message include your account email, the date of subscription and the exact cancellation deadline. Ask for a written retention offer and set a reply deadline for the company to respond.

What cancelling saves you - yearly math

Use the table below to see yearly cost from published plan prices and the cheapest competitor option.

If you already have No Carbs Challenge annual at £59.99, that is cheaper than the Low Carb Program annual price of £69.99 by £10.00 per year.

Key UK consumer law

Relevant laws include The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Competition and Markets Authority (CMA) provides guidance on unfair contract terms and complicated auto-renewal practices. See the official legislation at The Consumer Contracts Regulations 2013.

Cooling-off and digital content exception

You normally have a 14-day cooling-off period under the Consumer Contracts Regulations 2013. The right can be lost where the trader has started supplying digital content during the cancellation period and you agreed to start immediately. If the company began supplying digital content with your explicit agreement, you may not have the right to a refund under the cooling-off regime.

Escalation route

If the company refuses a valid refund or will not cancel, first complain in writing to the trader and keep copies. If unresolved, contact Citizens Advice and the CMA for guidance. For card payments, consider Section 75 (for credit card purchases over £100) or contact your card issuer for a chargeback if eligible.

Check final billing

After cancellation, check your bank or card for the final charge and for any unexpected renewals. If you were billed after you cancelled, collect proof: screenshots of cancellation confirmation, email correspondence and bank statements.

Account access and data

Subscriptions remain active until the end of the current paid period. If you delete your account or the app, the company states deletion is irrevocable and deletion does not automatically grant refunds. If you want a refund, contact [email protected] before deleting the account and provide evidence requested.

Re-activation and re-subscription

You can re-subscribe at any time via the website or app. If you cancelled via an App Store or Google Play subscription, re-subscribe through the same store to avoid duplicate billing issues.

Follow this practical checklist to cancel cleanly and protect your rights.

• Locate your next renewal date in account settings.
• Decide cancellation method: website login, email or App Store/Google Play.
• If using App Store or Google Play, cancel in the relevant store, not by deleting the app.
• Send cancellation request to [email protected] and keep the sent email.
• Save screenshot of cancellation confirmation or store confirmation email.
• If you want a refund, send any evidence required (screenshots, usage dates) within 14 or 30 days as applicable.
• If no reply within a reasonable time, send a recorded delivery letter to No Carbs Challenge, 68 Wandsworth High St, SW18 4LB London, United Kingdom.
• If billing continues after cancellation, contact your card issuer for chargeback or Section 75 if applicable.