Cancel No Diet App the easy way

Overview

No Diet App (branded no.Diet) is a personalised Mediterranean diet and lifestyle app designed for weight loss, digestion improvement and energy increase. The app offers free sign-up features and multiple in-app purchases for full access.

What the app offers

The app provides personalised meal plans, guides such as a 30-Day Cortisol Detox Guide and specialised plans like an Ultimate Menopause Diet Plan. Some content is free; full access requires a paid subscription or in-app purchase.

Company facts

Consumer Contracts Regulations 2013 (legislation)

Website / Email cancellation (best for web purchases)

1. Email [email protected] or [email protected] quoting your account email, subscription plan and purchase date.
2. State you want to cancel automatic renewal and ask for a written confirmation email showing cancellation date and whether any refund is issued.
3. Send the request at least 48 hours before the end of the current period to avoid a renewal charge.
4. Keep the confirmation email and any ticket number as proof.

iOS (Apple App Store) cancellation

1. Open Settings on your iPhone or iPad.
2. Tap your name, then Subscriptions.
3. Find the No Diet App subscription and tap Cancel Subscription.
4. Keep the Apple cancellation confirmation email or screenshot as proof. For refunds contact Apple Support.

Android (Google Play) cancellation

1. Open the Google Play Store app and tap your profile icon.
2. Tap Payments and subscriptions, then Subscriptions.
3. Select No Diet App and tap Cancel subscription.
4. Keep the Google Play confirmation as proof. For refunds contact Google Play support.

Postal cancellation

1. Write a signed letter that includes: your full name, account email, plan name and purchase date and request to cancel.
2. Send it by registered post to: No Diet App, 160 City Road, EC1V 2NX London, United Kingdom.
3. Keep the registered post receipt as proof of sending.

Phone

1. No public phone number is published by No Diet App. Use email or the app store used to buy the subscription.
2. If you find a phone number via third-party sites do not rely on it for proof; prefer written confirmation.

Cooling-off period (14 days)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers have a 14-day cancellation period for distance contracts concluded online. For digital content, if you expressly consent to immediate access and the content has started, you lose the statutory right of withdrawal. If the service has not started, you may cancel within 14 days and request a refund.

Required documents: purchase receipt or order confirmation and request to withdraw within 14 days.

Product faulty or not as described

The Consumer Rights Act 2015 requires digital services to be performed with reasonable care and skill. No Diet App's stated refund policy: refunds are not generally given except when the product is proven faulty. Faulty digital content refunds must be requested within 14 days with detailed visual proof as evidence.

Required documents: purchase receipt, screenshots or recorded evidence of the fault, and email to [email protected]. Applicable law: Consumer Rights Act 2015.

Price increase

If No Diet App increases the price in breach of the contract terms you may be entitled to cancel. Check your original terms and any notification received. If the new price was not agreed, raise a formal cancellation request citing breach of terms.

Required documents: original terms, change notice from No Diet App if provided, purchase receipt.

Death of the subscriber

If the subscriber dies, the estate may cancel the subscription. Provide a copy of the death certificate and proof of authority from the estate along with the account details to [email protected] or by post to the registered address. The company must process reasonable requests from the estate.

End of commitment

Where a minimum term was sold, cancellation takes effect at the end of that term unless the terms allow earlier termination. No Diet App has not published specific minimum commitment terms; check your order confirmation.

Required documents: order confirmation showing the term and account details.

Money-back option or trial special conditions

No Diet App may offer a money-back option at checkout with specific conditions. Research shows examples where a money-back option required contacting support before subscription end, using the program for a minimum number of consecutive days (for example 7 consecutive days within the first 30 days for monthly subscriptions) and showing adherence. These refunds are handled case by case at No Diet App's discretion.

Required documents: proof of following the program (logs, dates), email request to [email protected] before the subscription end date. Applicable law: Consumer Contracts Regulations 2013 for withdrawal rights; Consumer Rights Act 2015 for defective content. See Regulations

Before you cancel: negotiating with No Diet App

Reported behaviour in user feedback shows No Diet App customer service replied quickly to some enquiries, and users were offered different upgrade choices at signup such as one-time offers to upgrade to lifetime access. There are documented complaints where users were offered a lifetime upgrade during or after a purchase.

How to ask: email [email protected] or [email protected], explain why you want to cancel, request retention offers or a prorated refund, request written confirmation of any offer you accept.

What cancelling saves you - yearly saving calculations

Use your actual plan price to compute savings. Examples using published prices:

• Unlimited access annual at £69.99 - yearly cost = £69.99.
• Coach 1-month plan at £39.99 per month - yearly cost = 12 x £39.99 = £479.88.
• Compare switching to NutraSafe (competitor) annual at £34.99: savings if you cancel Unlimited annual = £69.99 - £34.99 = £35.00 per year.
• Switching from the Coach 1-month plan (£39.99/month) to NutraSafe annual (£34.99) saves = £479.88 - £34.99 = £444.89 per year.

Cheapest real alternative from research: NutraSafe annual at £34.99.

Key UK consumer laws

Your rights come from the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Regulations provide a 14-day cooling-off period for distance contracts, subject to the digital content exception where immediate access is accepted.

Escalation routes

Step 1 - Complain to No Diet App via [email protected] and request written confirmation of cancellation and any refund. Step 2 - Seek advice from Citizens Advice if you cannot resolve the dispute. Step 3 - For card payments, consider chargeback via your card issuer or Section 75 claim for eligible transactions. The Competition and Markets Authority (CMA) warns about hard-to-cancel subscriptions and unclear auto-renewal terms; keep all evidence.

Reference legislation: Consumer Contracts Regulations 2013

Keep proof of cancellation

Ask for and store written confirmation of cancellation from [email protected] or from Apple/Google. A copy of that confirmation is your primary proof if a charge reappears.

Check billing and app access

Cancelling prevents future auto-renewals if done via the correct channel. Deleting the app does not cancel your subscription; you must cancel through the seller channel. Verify your next billing date and check bank statements. If billed incorrectly after cancellation, contact your card issuer for dispute or chargeback.

Data, re-activation and refunds

Request data export if needed. If you wish to return, you can re-subscribe. Refunds are only available under the conditions described in No Diet App's policy or under UK law for defective digital content. For App Store or Google Play purchases ask Apple or Google about refunds.

Use this checklist after you decide to cancel.

• 1. Identify how you purchased: website, Apple App Store or Google Play.
• 2. If purchased on the website, email [email protected] or [email protected] with your account email, plan name and "Cancel subscription" request.
• 3. If purchased on iOS, cancel via Settings > Subscriptions and save Apple confirmation.
• 4. If purchased on Android, cancel via Google Play Subscriptions and save confirmation.
• 5. Send a registered post if you prefer postal cancellation to No Diet App, 160 City Road, EC1V 2NX London, United Kingdom and keep the receipt.
• 6. Do not rely on deleting the app to cancel the subscription.
• 7. Save all confirmations, receipts and bank statements for at least 6 months.
• 8. If a refund is needed for a faulty product, prepare visual proof and contact [email protected] within 14 days of purchase.