Cancel NoCarbsChallenge the easy way

Overview

NoCarbsChallenge is a diet and nutrition mobile app and program produced by UAB "Keto Diets" that delivers low-carb and keto meal plans, recipes and short-term challenges to help users lose weight and follow a ketogenic approach.

Main features

The app provides guided meal plans, shopping lists and specific paid "challenges" or programs available as one-off purchases or recurring subscriptions. The app is free to download; some features and plans require in-app purchase.

Company facts

For terms and details see the vendor's published terms and privacy policy: Official terms and Privacy policy.

Web - cancel from your account

1. Open the NoCarbsChallenge website and log in to your user account.
2. Go to 'Account' or 'Subscriptions' in the dashboard.
3. Select the active subscription and choose 'Cancel subscription'.
4. Keep the on-screen confirmation and wait for a confirmation email from [email protected].

iOS - cancel via Apple

1. On your iPhone, open Settings and tap your name.
2. Tap Subscriptions and locate NoCarbsChallenge.
3. Tap Cancel Subscription and confirm.
4. Keep Apple confirmation email as proof. Deleting the app does not cancel the subscription.

Android - cancel via Google Play

1. Open Google Play Store, tap your profile icon, then Payments and Subscriptions.
2. Find NoCarbsChallenge and tap Cancel subscription.
3. Keep Google Play confirmation email. Deleting the app does not cancel the subscription.

Email - cancel by support request

1. Send an email from the account registered to the subscription to [email protected].
2. Include your full name, account email, date of birth if requested and the sentence: "Please cancel my subscription immediately and confirm the cancellation by return email."
3. Keep the outgoing email and any support reply as proof.

Post - cancel by registered letter

1. Write a registered letter to: NoCarbsChallenge, Crown Way, CF14 3UZ Cardiff, United Kingdom with your account email and full name and the explicit statement "Please cancel my subscription."
2. Send by recorded delivery and keep the postal receipt.
3. Wait for vendor confirmation; keep copies of everything.

See vendor terms for further details: Official terms.

Moving / Dmngement

If you move you may cancel in the same ways described above; NoCarbsChallenge does not publish a specific relocation-based cancellation rule. Provide proof of address change if the vendor requests it such as a council tax bill or utility bill. Applicable law where relevant: Consumer Rights Act 2015 for fair contract terms.

Price increase

NoCarbsChallenge does not publish a specific price increase policy in the available materials. If a unilateral price increase appears to be an unfair contract term you can challenge the fairness under the Consumer Rights Act 2015. Keep vendor messages showing the increase and your original purchase proof.

Death of subscriber

For death of the contract holder contact [email protected] and supply a copy of the death certificate and proof you are the executor or next of kin. NoCarbsChallenge's published materials do not detail this process; use the support email and the postal address. Applicable law where relevant: Consumer Rights Act 2015 on contract variation and cancellation by representative.

Legitimate ground - faulty or not as described

NoCarbsChallenge's published refund exceptions include: a refund may be issued if the digital content is proven to be not as described or faulty, provided customer support is contacted within 30 days of purchase with detailed information and visual proof. For digital content where provision has started and you gave express consent to begin, the 14-day cooling-off right does not apply; however the Consumer Rights Act 2015 requires digital content to be of satisfactory quality, fit for purpose and as described. Evidence required: screenshots, dates of use, video or photographic proof, and support correspondence. Applicable law: Consumer Rights Act 2015.

End of commitment

If your plan has a defined term such as 3 months or 12 months, cancellation will usually take effect at the end of that term unless otherwise stated in the contract. Some plans listed by the vendor include 3-month for £49.99, 6-month for £69.99 and 12-month for £79.99. Check your original purchase receipt for the exact commitment period. Applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015 govern contract terms.

Cooling-off right (change of mind)

Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off period for services bought online. That right is lost for digital content once you give express consent for immediate access and acknowledge loss of the cancellation right. The vendor's research states: clients have a right to change their mind and return delivered goods within 30 days from delivery, but this right does not apply to digital content once provision has commenced. For initial purchases a conditional refund may be available if requested within 14 days and app was used on no fewer than 7 days during that period, as determined by company records.

Before cancelling: offers and scripts

No retention offers for cancelling customers are reported in the available research. To try negotiating, email [email protected] and request a retention offer. Use this script: "I wish to cancel my subscription. Before I cancel, do you offer a reduced price, a pause or a trial extension? My account email is [your email]." Keep all vendor replies as proof.

What cancelling saves you (yearly math)

Compare common vendor price points and compute yearly costs:

• £14.99 monthly plan: 12 x £14.99 = £179.88 per year.
• £19.99 monthly plan: 12 x £19.99 = £239.88 per year.
• £9.99 monthly plan: 12 x £9.99 = £119.88 per year.
• £29.99 monthly plan: 12 x £29.99 = £359.88 per year.
• Annual plan example: £59.99 per year.

Cheapest competitor from research: WeightWatchers at £10 per month or £120 per year. Example savings compared to NoCarbsChallenge plans:

• Compared to £14.99 monthly: £179.88 - £120.00 = £59.88 saved per year.
• Compared to £19.99 monthly: £239.88 - £120.00 = £119.88 saved per year.
• Compared to £9.99 monthly: £119.88 - £120.00 = -£0.12, NoCarbsChallenge's £9.99 monthly is effectively aligned with the competitor.
• Compared to £59.99 annual: £59.99 - £120.00 = -£60.01, the £59.99 annual plan is already cheaper than the competitor by £60.01 per year.

Consumer law that applies

United Kingdom consumer protections relevant to NoCarbsChallenge include the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. The Competition and Markets Authority (CMA) enforces rules on subscription transparency and treats hard-to-cancel subscriptions as potentially unfair.

Cooling-off and digital content

The Consumer Contracts Regulations 2013 give a 14-day cooling-off right for most online purchases. That right is lost for digital content once the consumer gives express consent for immediate access and acknowledges loss of the right to cancel. The vendor's published policy states digital content refunds are not available once provision has commenced.

Services and digital content quality

The Consumer Rights Act 2015 requires services and digital content to be performed with reasonable care and skill and to be of satisfactory quality, fit for purpose and as described. If digital content is faulty or not as described you are entitled to a remedy, including refund, under the Consumer Rights Act 2015.

How to escalate a dispute

1) Complain to NoCarbsChallenge via [email protected] and keep all correspondence. 2) If unresolved, contact Citizens Advice for guidance and the CMA for issues of unfair subscription practices. 3) For payments on a credit card, consider Section 75 or contact your card issuer for chargeback. These escalation steps are consistent with UK consumer law and regulator advice.

Check access and final billing

Keep the cancellation confirmation email or screenshot. Confirm whether access continues until the end of the paid period or is removed immediately. If you see further charges after cancellation, gather bank statements and the cancellation confirmation.

Data and account

If you want your personal data removed, request account deletion via [email protected] and reference the privacy policy. The vendor's privacy policy is at: Privacy policy. Keep any deletion confirmation.

Re-activation and re-subscription

If you later re-subscribe you will be charged current prices. Keep a copy of any special promotional price you received previously in case of dispute.

If you are charged after cancellation

Contact [email protected] immediately with proof of cancellation. If the vendor does not resolve the charge, contact your card issuer for chargeback or use Section 75 for qualifying credit card purchases.

Follow this checklist to cancel and protect yourself from future charges.

• Cancel in the correct place: website account, Apple Subscriptions or Google Play subscriptions.
• Send an email to [email protected] asking for written confirmation.
• Save screenshots of on-screen cancellation confirmations and any emails from the vendor.
• If you use Apple or Google to pay, keep the platform's confirmation email as proof.
• If sending by post, use recorded delivery and keep the receipt.
• Monitor your bank statement for two billing cycles to confirm no further charges.
• If charges continue, contact your card issuer for chargeback or Section 75 (for credit cards).