Cancel Noom the easy way

Overview

Noom is a behaviour-change digital health company that offers weight management programs and prescription-based weight loss services. Noom Weight combines daily psychology-based lessons, AI food logging and optional 1:1 coaching. Noom Med provides telehealth access to GLP-1 medications when clinically appropriate.

Core services

Noom Weight includes daily lessons, meal plans, step tracking and Noom Move classes. Noom Med includes online doctor access, medication assessment and prescription fulfilment where eligible. Some programs ship medication to your door when prescribed.

Quick company facts

Web (Subscription Portal) - Detailed steps

1. Open a browser and go to the Noom subscription portal using the email tied to your account. See Noom support for details: Official cancellation page.
2. Sign in with the email address used to subscribe.
3. Choose the active subscription and select Cancel or Turn off auto-renewal.
4. Save or capture the confirmation screen as proof.

Noom app (iOS & Android) - Detailed steps

1. Open the Noom app and go to Account or Settings.
2. Find Subscriptions or Billing and select Cancel subscription.
3. Confirm cancellation. Keep a screenshot of the confirmation.

Apple App Store (iOS) - Detailed steps

1. If you subscribed through Apple, open the Settings app on your iPhone.
2. Tap your name, then Subscriptions, find Noom and Cancel Subscription.
3. Keep Apple confirmation or screenshot.

Google Play (Android) - Detailed steps

1. Open Google Play Store, tap profile, then Payments and subscriptions, Subscriptions, select Noom and Cancel.
2. Keep Google Play confirmation or screenshot.

Phone / Live chat - Detailed steps

1. Open Noom help center and start a live chat; Noom states live chat agents are available 24/7.
2. Request cancellation and ask for a confirmation reference or transcript.
3. If phone support is offered, note that the phone system may be unavailable during maintenance.

Email / Post - Detailed steps

1. Email Noom support via the address or contact form available on Noom support pages.
2. If you prefer formal written notice, send a registered letter to Noom, 15 Alfred Place, WC1E 7EB London, United Kingdom.
3. Keep email replies or proof of registered delivery as evidence.

Cooling-off period (14 days)

If you signed up online, you have a 14-day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The 14-day period starts from the day the contract is entered into or the day of delivery when goods are involved. If the service or digital content was supplied during the cancellation period and you gave express consent to start immediately, the right to cancel is lost. For details see the Regulations: Consumer Contracts Regulations 2013.

Price increase

If Noom increases the price during a fixed-term contract, you should check the contract terms and Noom notifications. Where a contractual price increase amounts to an unfair term, you have protections under the Consumer Rights Act 2015. Provide the notice of increase from Noom as proof when you request cancellation or dispute the change.

Moving / change of circumstance

Noom does not publish a specific policy for cancelling due to relocation. Required proof for special circumstances is Not published9 par Noom. Use the standard cancellation routes above and retain evidence such as screenshots, emails or postal proof.

Death of the subscriber

Noom does not publish a dedicated policy for cancellation on account of the subscriber's death. For estate executors seeking account closure, provide a death certificate and proof of executor status; Noom's specific requirements are Not published9 par Noom. Legal escalation options are available through Citizens Advice if Noom declines reasonable account closure requests.

Noom Med and prescription exceptions

Noom's refund rules: Noom Med refunds are not available once a prescription has been written. Telehealth refunds are not available once a clinical visit has occurred. Noom Weight refunds may be available if requested within 14 days of the first charge. These rules come from Noom's refund policy: Noom refund policy.

End of commitment

If you are on an annual plan that auto-renews, you must cancel before the renewal date to avoid the next charge. If you cancel after renewal, the subscription remains active until the end of that billing cycle. Keep billing emails as proof of renewal dates.

Before you cancel: negotiate

Noom does not publish a public list of retention offers available via support. There are no published retention discounts or offers in the research data. To request a retention offer, contact Noom live chat or support and ask for available plans, lower-cost options or pauses. If they offer an alternative price, obtain written confirmation (email or chat transcript) and compare the total cost over 12 months before accepting.

What cancelling saves you - concrete math

Compare actual Noom pricing to yourself and to an alternative (ZOE). Annual Noom Weight (auto-renewing): a3209 per year. Monthly Noom Weight: a370 per month.

Cost if you keep monthly plan for 12 months: a370 x 12 = a3840 per year.

Cost if you switch to annual plan: a3209 per year.

Yearly saving by switching from monthly to annual: a33840 - a3209 = a36131.

Example: cancel Noom Weight monthly and move to ZOE at a39.99/month (a3119.88/year). Yearly saving compared with Noom monthly: a3840 - a3119.88 = a3720.12. The cheapest real alternative from research is ZOE at a39.99 per month (a3119.88 per year) according to competitor data.

Key UK laws

The main laws and regulators that apply to digital subscriptions in the UK are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Competition and Markets Authority (CMA) monitors unfair auto-renewal practices.

Cooling-off and refunds

Under the Consumer Contracts Regulations 2013 you have a 14-day right to cancel distance contracts with a refund. The right is lost if you expressly agreed that digital content or a service would start during the cancellation period and you acknowledged losing the right to cancel. Traders must refund payments within 14 days of being told of cancellation or within 14 days of return of goods.

Escalation steps

1) Complain to Noom first using support channels and keep evidence. 2) If unresolved, contact Citizens Advice for next steps. 3) For qualifying card payments, consider Section 75 or a chargeback via your card issuer. 4) If the issue involves unfair contract terms or persistent non-compliance, contact the CMA or your local trading standards office.

Useful references

Read Noom Terms for contractual details: Noom Terms and Conditions. For the official Regulations text see: Consumer Contracts Regulations 2013.

Confirm access and final billing

After cancellation your subscription will not renew. If you cancelled after renewal, access continues until the end of the billing period. Keep the final invoice or billing email for records and possible refund claims.

Data and account actions

If you want Noom to delete or export your data, request this via account settings or support. Noom's specific data retention details are described in their Terms of Service and privacy statements. For account-management help see: Noom account management.

Re-activation

You can re-subscribe at any time. If you re-subscribe after cancelling an annual plan, check whether promotional pricing applies. Keep screenshots of any promotional codes before subscribing.

Follow this checklist to cancel cleanly and protect your rights.

• Check how you were billed (App Store, Google Play, or direct card) and use the matching cancellation method.
• Cancel at least 24 hours before the renewal date to avoid a new charge; keep screenshots of cancellation confirmation.
• If you requested a refund, note the applicable refund windows: 14 days for Noom Weight first charge or Noom Med exceptions per policy.
• Save all support chat transcripts, confirmation emails and billing statements.
• If you paid by credit card and Noom refuses a valid refund, contact your card issuer for Section 75 or ask for a chargeback where eligible.
• If escalation is needed, contact Citizens Advice and consider reporting to the CMA if auto-renewal was unclear.