Cancel Nutrimate the easy way

Service overview

Nutrimate is a diet and nutrition app and subscription service that offers meal plans, calorie tracking and personalised coaching features across multiple app versions. Nutrimate sells monthly and annual plans and distinct packages including intermittent fasting modules.

Who owns it

Nutrimate is operated by Nutrimate Wellness Private Limited, founded in 2025 and headquartered in Kopergaon, India. The company lists Pradnya Ganorkar as CEO and cofounder.

Where to check official terms

For company terms and official descriptions, see the company site and terms pages linked below.

Web / Website

1. Log into your NutriMate account if you signed up directly through the website.
2. Open Progress, then Settings, then Manage Subscription as referenced in official guidance.
3. Follow on-screen steps to cancel and keep a screenshot of any confirmation screen. If no confirmation appears, note the date and method used.

In-app (iOS / Android)

1. Open the Nutrimate app and find Progress > Settings > Manage Subscription as indicated by the company guidance.
2. Tap cancel inside the app if presented. If you cannot cancel in-app, check whether the subscription was purchased via the app store used and cancel there.
3. Keep any in-app confirmation or screenshot.

Apple App Store purchases

1. If the subscription was purchased through Apple, you may need to manage or cancel through Apple or contact Apple support for assistance, as stated in third-party guidance about app store purchases.
2. Keep the Apple confirmation email or screenshot of the subscription page.

Email cancellation

1. Send an email to [email protected] from the email address associated with your account. Include: account name, registered email, last 4 digits of payment card, and explicit instruction: "Cancel my Nutrimate subscription now".
2. Request a confirmation reply with cancellation date.
3. If no reply, follow escalation steps in the Legal protections section.

Post (registered letter)

1. Prepare a signed letter to: Nutrimate, 50 Broadway, SW1H 0DB London, United Kingdom. State your account email, request immediate cancellation and written confirmation.
2. Send by registered post and keep proof of posting.
3. Allow time for postal delivery and a reply; use refund escalation steps if ignored.

Cooling-off period (change your mind within 14 days)

If you signed up online you have a 14-day right to cancel under the Consumer Contracts Regulations 2013 and obtain a full refund, unless you gave express consent to start digital content immediately. Provide: proof of purchase (receipt or bank card), account email and cancellation request. Law: Consumer Contracts Regulations 2013.

Service misrepresentation or poor performance

If Nutrimate has not provided services with reasonable care and skill or has misrepresented features, you may request a refund under the Consumer Rights Act 2015. Required proof: screenshots of missing features, copies of marketing claims, invoices and account activity showing lack of delivery. Law: Consumer Rights Act 2015.

Price increase

If the subscription price is increased after you subscribed and you do not accept the increase, your right to cancel depends on the contract terms. Provide: screenshot of the price change communication and your account details. Check the Nutrimate terms for how they notify users: see terms of use. Applicable law: Consumer Rights Act 2015 for unfair terms.

Moving abroad

Moving does not automatically end a subscription. Provide: proof of new address (utility bill or tenancy agreement) and request cancellation and pro rata refund if services cannot be provided. If the company refuses, rely on consumer law grounds if service cannot be delivered.

Death of subscriber

For death, supply the death certificate and account evidence to request cancellation. The company should close the account and stop future charges once proof is provided.

End of commitment

If the plan has a minimum commitment and that period has ended, state the end date and request non-renewal. Provide purchase confirmation showing the commitment term.

Before you cancel: negotiate

Research did not identify specific retention offers that Nutrimate routinely provides. There are user reports of the company refusing refunds and making cancellations difficult. To request a retention offer, email [email protected] with a subject line "Retention request - Cancel pending" and include your account email, the reason for cancellation and ask explicitly for a discount or pause. Suggested message: "I want to remain a customer but need a lower price. Please offer a monthly discount or an annual plan price to keep my subscription." Keep any written offer.

What cancellation saves you - yearly costs and math

Compute annual cost using published prices:

• Basic Plan at £9.99 per month: 9.99 x 12 = £119.88 per year.
• Premium Plan at £19.99 per month: 19.99 x 12 = £239.88 per year.
• Annual Basic at £99 per year: £99 per year.
• Annual Premium at £199 per year: £199 per year.
• NutriMate Intermittent Fasting (Apple monthly) at £19.99 per month: 19.99 x 12 = £239.88 per year.
• NutriMate (abn.company) Monthly at £7.99 per month: 7.99 x 12 = £95.88 per year.

Example savings: Cancelling Premium monthly at £19.99 saves £239.88 per year compared with keeping it. The cheapest listed active plan option in the pricing data is NutriMate (abn.company) Monthly at £7.99 per month, costing £95.88 per year.

If you switch to an alternative provider, compare concrete prices and cancellation ease; Habitual, listed as a competitor, charges £115.00 per month and is therefore more expensive than Nutrimate plans.

Key UK consumer law

United Kingdom consumers are protected by the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Services must be performed with reasonable care and skill under the Consumer Rights Act 2015. The Consumer Contracts Regulations 2013 provide a 14-day cooling-off right for most online contracts.

Cooling-off, refunds and digital content

The Consumer Contracts Regulations 2013 give a 14-day right to cancel distance contracts entered online. If digital content starts with your express consent and you acknowledged losing the right to cancel, the digital-content exception applies. Refunds should be issued within 14 days of cancellation notice.

Auto-renewal and hard-to-cancel subscriptions

The Competition and Markets Authority treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If you cannot cancel through the method the company provides, escalate the complaint using the steps below.

How to escalate

1) Complain to Nutrimate in writing and keep copies. 2) If unresolved, get advice from Citizens Advice and consider chargeback with your card issuer or Section 75 for qualifying payments. 3) If relevant, complain to the sector ombudsman for your type of service. For practical guidance on cancellation rights see Which? - Consumer Contracts Regulations.

Check final billing and refunds

After cancellation, check your bank or card statement for any further charges. Nutrimate's published policy states: "ALL SUBSCRIPTION FEES PAID TO NUTRIMATE WELLNESS PVT. LTD. ARE NON-REFUNDABLE." If you are within the 14-day cooling-off period and did not consent to immediate digital access, you have a statutory right to a refund under the Consumer Contracts Regulations 2013.

Access and data

Confirm whether your account access continues until the end of the paid period. Request a data extract if you want your nutrition history. Send a data request to [email protected] and keep the reply.

Re-activation and proof

If you decide to re-activate later, keep confirmation emails and receipts. If you need proof of cancellation for a chargeback or complaint, keep copies of emails, screenshots, registered post receipts and any store confirmations.

Use this checklist to cancel and protect yourself after you send a cancellation request.

• Log into your account and try Progress > Settings > Manage Subscription; take screenshots of each step.
• If purchased via Apple, check Apple purchase history and contact Apple Support; keep screenshots.
• Email [email protected] with a cancellation request and request written confirmation; keep the sent email and any reply.
• If you prefer a formal route, send a signed registered letter to Nutrimate, 50 Broadway, SW1H 0DB London, United Kingdom and keep proof of posting.
• If you are within 14 days of signing up and did not consent to immediate access, assert your cooling-off right under the Consumer Contracts Regulations 2013 and request a refund within 14 days of cancellation.
• If Nutrimate refuses a lawful refund or does not acknowledge cancellation, contact Citizens Advice and consider chargeback with your card issuer or raising a complaint under the Consumer Rights Act 2015.