Cancel Symprove the easy way

Product overview

Symprove is a water-based live bacteria supplement focused on supporting the gut microbiome. It is sold as single-shot daily packs, trial sizes and multi-week supplies. The brand emphasises a delivery system intended to keep bacteria alive to the gut.

Subscription model

Symprove offers one-time purchases, a rolling subscription billed every 4 weeks, and a 12-month Loyalty subscription with a fixed term and lower monthly price.

Who makes it

Symprove is developed and sold by SYMPROVE LTD, a UK company headquartered in Farnham and part of Metagenics, LLC.

Web (online account)

1. Open https://www.symprove.com/ and sign in to your account.
2. Go to 'Manage subscription' or 'My subscriptions'.
3. Select the active subscription and choose 'Cancel subscription' or use 'Delay/Skip' to avoid the next delivery.
4. Confirm the cancellation and save a screenshot of the confirmation page.
5. Note: changes must be made at least 48 hours before the next delivery to affect that shipment.

iOS (mobile browser)

1. Open your mobile browser and sign in at symprove.com.
2. Follow the same account steps as for the web to manage or cancel the subscription.
3. Save confirmation screenshot and the timestamp.

Android (mobile browser)

1. Open an Android browser and sign in at symprove.com.
2. Navigate to 'Manage subscription' and cancel or delay the next delivery before the 48-hour cutoff.
3. Keep written confirmation or screenshots as proof.

Phone

1. Call 01252 413600. Have your order number and account email ready.
2. State you want to cancel the rolling or loyalty subscription and ask for confirmation of the cancellation and the time it takes to be effective.
3. Request a confirmation email or reference number and note the agent’s name and time of call.

Email

1. Send an email to [email protected] with subject: 'Cancel subscription - [Order number]'.
2. Include your full name, address, order number and the reason for cancellation (optional).
3. Save the sent email and the reply from Symprove as proof.

Post (registered letter)

1. Write a signed cancellation letter including your full name, address, order number and request to cancel.
2. Send it to: Symprove, The Granary, Manor Farm, GU10 1PX Farnham, United Kingdom by registered post.
3. Keep the certificate of posting and any reply as proof.

Moving address (relocation)

If you move and want to cancel, contact Symprove support with proof of the new address such as a dated utility bill or tenancy agreement. The company does not publish a specific relocation policy; provide documentation and request cancellation confirmation. Applicable law: Consumer Rights Act 2015 for service performance.

Price increase

If Symprove increases subscription charges beyond your agreed terms and you do not accept the increase, you can cancel the contract. Provide copies of pre-increase invoices and the notification of increase. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and Consumer Rights Act 2015.

Death of the subscriber

To cancel a subscription after a subscriber's death, send an email to [email protected] or post a signed instruction with a copy of the death certificate and the account details you want closed. Symprove’s public help resources instruct customers to contact customer care for resolution.

Legitimate ground / product or service issue

If the product or service does not meet expectations, contact customer care at 01252 413600 or [email protected] for investigation. Symprove’s policy requires investigation and resolution; if a service was performed without reasonable care and skill you can rely on the Consumer Rights Act 2015.

End of commitment (12-month Loyalty subscription)

The 12-month Loyalty subscription cannot be cancelled during the fixed term. At the end of 12 months you can cancel. Symprove’s support pages state the Loyalty subscription is a fixed term with no cancellation during that period. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Cooling-off (14-day right)

For goods bought online you have a 14-day cooling-off period starting when you receive the goods. Returned products must be unused and in the original packaging; refunds apply if items are returned within 14 days and pass inspection. Refund rules are on Symprove refund policy. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Before cancelling: negotiate

Symprove publicly advertises a first-time offer of 20% off the first three months and a free BPA-free shot glass for new subscribers. There is no public record of retention offers for existing customers on the official pages. To request a retention offer or a lower price, contact [email protected] or call 01252 413600 and explain you are considering cancellation; ask if a loyalty discount is available for your account. Keep written confirmation of any offer before accepting.

What cancelling saves you - calculations

Compare the two main Symprove subscription plans:

Rolling subscription: £49.99 x 12 = £599.88 per year.

12-month Loyalty subscription: £39.99 x 12 = £479.88 per year.

Yearly saving by choosing the 12-month Loyalty over the rolling plan: £599.88 - £479.88 = £120.00 per year.

Cheapest real alternative from the competitors listed: Bio-Kult Everyday at £8.95 per month. Annual cost: £8.95 x 12 = £107.40. Use this if you aim to cut costs after cancelling Symprove.

Key UK laws and regulator

The relevant laws are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The regulator is the Competition and Markets Authority (CMA).

Cooling-off and refunds

The Consumer Contracts Regulations 2013 give a 14-day cooling-off period for most online goods starting when goods are received. Symprove’s refund policy states unopened products returned within 14 days are eligible for a full refund after inspection; opened products are not eligible.

Unfair contract terms and auto-renewal

The CMA scrutinises hard-to-cancel subscriptions and unclear auto-renewal terms. If Symprove’s terms were unclear or a cancellation process is deliberately difficult you can complain to Citizens Advice and the CMA. The Consumer Rights Act 2015 bans unfair terms and requires services to be performed with reasonable care and skill.

Escalation steps

1. Complain in writing to Symprove ([email protected]). 2. If unresolved, get guidance from Citizens Advice. 3. For card payments over £100 and under £30,000, consider a Section 75 claim or a card chargeback through your card issuer. 4. File a complaint with the CMA if the issue is company-wide or involves unfair contract terms.

Check final billing

Confirm whether any immediate payment is taken for the next 4-week billing cycle. If you cancelled before the 48-hour cutoff, check that the cancellation applied to the next delivery and that no further payments are scheduled.

Returns and refunds

If you received items you do not want to keep, Symprove’s refunds policy allows returns for unused products in original packaging within 14 days of receipt; Symprove does not offer free returns and refunds are processed via the original payment method after inspection. See Symprove refund policy.

Data and account access

Keep your account login or request account closure in writing if you want your personal data deleted. Contact [email protected] to ask for account deletion or data export.

Re-activation

You can re-subscribe after cancellation. If you previously had the 12-month Loyalty subscription and cancelled after the fixed term, rejoining may reset any introductory offers; check current offers at Symprove product page.

Follow this checklist when cancelling to make the process fast and verifiable.

• Log into your Symprove account and attempt cancellation online - take a screenshot of confirmation.
• If online fails, call 01252 413600 and ask for a cancellation reference; note the date, time and agent name.
• Email [email protected] with subject 'Cancel subscription - [Order number]' and keep the sent message and any reply.
• If you prefer post, send a registered letter to Symprove, The Granary, Manor Farm, GU10 1PX Farnham, United Kingdom and keep the proof of posting.
• If you return unopened goods, ship within 14 days and keep the courier tracking; Symprove does not provide free returns.
• If charged incorrectly after cancellation, request a refund from Symprove and, if necessary, contact your card issuer for chargeback or Section 75 support.