Cancel Unimeal the easy way

Service overview

Unimeal is a personalised nutrition and meal planning app launched in 2020 that provides meal plans, recipes and tracking tools aimed at weight management and healthier habits.

How users buy

Plans are shown after completing a quiz on the Unimeal website and at checkout. In-app purchase prices are shown in Euros in the Apple App Store and Google Play listings; the website displays final prices at purchase.

Company facts

Cancel on the website

1. Go to How do I cancel the subscription.
2. Log in with the email linked to your Unimeal account.
3. Open My account > My Subscription.
4. Click "Turn-off auto-renewal".
5. Take a screenshot of the confirmation screen showing auto-renewal is turned off.

Cancel on iOS (Apple App Store)

1. Open Settings on your iPhone and tap your Apple ID.
2. Tap Subscriptions and select Unimeal.
3. Tap Cancel Subscription or Turn Off Auto-Renewal at least 24 hours before the next billing date.
4. Keep the Apple subscription confirmation email as proof.

Cancel on Android (Google Play)

1. Open the Google Play Store app and tap your profile icon.
2. Tap Payments & subscriptions > Subscriptions and select Unimeal.
3. Tap Cancel subscription at least 24 hours before the next billing date.
4. Keep the Google Play email confirmation as proof.

Cancel by email

1. Compose an email from the account email to [email protected] with subject "Cancel subscription" and include your name and account email.
2. Request that auto-renewal be turned off and ask for confirmation of cancellation.
3. Save the sent email and any reply as proof.

Cancel by post

1. Send a registered letter to Unimeal's UK address: Unimeal, 128 City Road, EC1V 2NX London, United Kingdom.
2. Include your full name, account email, and a clear request to cancel auto-renewal.
3. Keep proof of postage and delivery receipt.

Cooling-off (change of mind within 14 days)

Rule - Under the Consumer Contracts Regulations 2013 you have a 14-day right to withdraw from most online contracts. For Unimeal, EU/UK residents can exercise this right within 14 days from purchase or from the start of a free trial. To withdraw for a full refund, inform Unimeal by email at [email protected].

Required proof documents - Order confirmation (email), account email, date of purchase.

Applicable law - Consumer Contracts Regulations 2013.

Service started during cooling-off (loss of right)

Rule - If you gave express consent for Unimeal to start performance during the withdrawal period and acknowledged you would lose the right to withdraw, you may not be eligible for a full refund. Reimbursement must be made within 14 days where a refund is due.

Required proof documents - Your prior consent (email/checkbox at purchase) and purchase date.

Applicable law - Consumer Contracts Regulations 2013.

Price increase

Rule - Unimeal does not publish a specific policy for unilateral price increases. If a change to contract terms materially alters what you bought, you should contact [email protected] to seek cancellation. If the trader enforces an unfair contract term, the Consumer Rights Act 2015 and CMA guidance apply.

Required proof documents - Your subscription invoice, the notice of price change, account email.

Applicable law - Consumer Rights Act 2015; CMA guidance on auto-renewal and unfair terms.

Death of subscriber

Rule - Unimeal does not publish a formal process for bereavement cancellations. Contact [email protected] with a copy of a death certificate and the account email to request termination and any available refund under statutory rights.

Required proof documents - Death certificate, proof of authority to act for the estate, account details.

Applicable law - Consumer Rights Act 2015 for contract fairness.

End of commitment or fixed-term

Rule - Unimeal does not publish a minimum commitment period. If you are within a fixed-term plan shown at checkout, cancellation should be treated as turning off auto-renewal; any early termination rights depend on the submitted contract shown at purchase.

Required proof documents - Purchase receipt showing plan duration and dates.

Applicable law - Consumer Rights Act 2015.

Before cancelling: negotiate

Retention offers reported - No specific retention offers from Unimeal are published in the available support materials or reviews. There is no documented list of discount codes or loyalty rates on the support pages. To attempt a negotiation, contact [email protected] with your account email, explain you wish to keep the service and request a discount or pause. Keep any written offer as proof before accepting.

What cancelling saves you - yearly calculations

Example A - Apple App Store monthly price example converted from €19.49: €19.49 x 0.86 = £16.76. Annual cost: £16.76 x 12 = £201.12 per year.

Example B - Apple App Store monthly price converted from €22.99: €22.99 x 0.86 = £19.77. Annual cost: £19.77 x 12 = £237.24 per year.

Example C - Quarterly plan converted from €44.99: €44.99 x 0.86 = £38.69 per quarter. Annual cost: £38.69 x 4 = £154.76 per year.

Alternative competitor - Habitual monthly £115. Yearly cost: £115 x 12 = £1,380 per year. Savings vs Habitual if you choose Unimeal at £16.76 monthly: £1,380 - £201.12 = £1,178.88 saved per year.

Key UK consumer laws

Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and protects against unfair contract terms. The Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for most online contracts.

Digital content and right to withdraw

Rule - The 14-day cancellation right under the Consumer Contracts Regulations 2013 applies to digital services unless you gave express consent for immediate performance and acknowledged loss of the right to cancel. If performance began with your consent, only a proportional refund may apply.

Auto-renewal and the CMA

Rule - The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If Unimeal makes cancellation difficult or fails to disclose renewal terms, you can complain to Citizens Advice and the CMA.

How to escalate

Step 1 - Complain to Unimeal via [email protected] and keep written records. Step 2 - If unresolved, get help from Citizens Advice or report to the CMA. Step 3 - For card payments, consider Section 75 or a chargeback via your card issuer if the payment qualifies.

Verify access and final billing

After you cancel, confirm your account shows auto-renewal is off and check your bank statement for any immediate refunds or final charges. Access to paid features continues until the end of the current paid period.

Data and account re-activation

Unimeal does not publish a data retention timeframe. If you want your data deleted or an export, contact [email protected] and request account deletion or data export. To re-activate, sign in and subscribe again via the website or app.

If you were charged after cancelling

If you were charged after following cancellation steps, keep proof of cancellation (screenshot, sent email) and raise the issue with Unimeal support. If Unimeal does not resolve the disputed charge, contact your card issuer for chargeback or Section 75 where applicable.

Follow this checklist immediately to ensure cancellation and protect your money.

• Log in to your Unimeal account and click My account > My Subscription > Turn-off auto-renewal; save a screenshot.
• If you bought via Apple, cancel in Apple ID subscriptions at least 24 hours before renewal; save Apple's confirmation email.
• If you bought via Google Play, cancel in Google Play subscriptions at least 24 hours before renewal; save Google Play's confirmation email.
• Send an email to [email protected] with subject "Cancel subscription" and keep the sent message.
• Check your bank statement for the next billing date and set a calendar reminder 48 hours before that date to confirm cancellation was applied.
• If you need a refund under the 14-day right, email [email protected] and include your purchase confirmation.
• If you were charged after cancelling, collect proof and contact your card issuer for chargeback or Section 75 if eligible.