Cancel Your Keto Diet the easy way

Service overview

Your Keto Diet is a subscription-based app and web service operated by FOR FIT EOOD that provides personalised ketogenic meal plans, recipes and fitness programmes. The app is free to download but requires a paid subscription for full access to personalised plans and premium features.

Key features

Features include personalised meal plans, recipe libraries, progress tracking and in-app purchases for different subscription durations and plans. The service advertises a 14-day free trial with full access and no card required.

Company facts

Web cancellation (recommended)

1. Log in to your Your Keto Diet account on the website or in-app.
2. Open Settings or Account > Subscription or Billing.
3. Click Cancel subscription and follow on-screen prompts.
4. Take a screenshot of the cancellation confirmation page and save any confirmation email.

iOS cancellation

1. On your iPhone or iPad open Settings.
2. Tap your name at the top, then tap Subscriptions.
3. Find the Your Keto Diet subscription and tap Cancel Subscription.
4. Keep the Apple subscription screen as proof; Apple will email a confirmation.

Android cancellation

1. Open Google Play Store on your Android device.
2. Tap your profile icon > Payments & subscriptions > Subscriptions.
3. Select Your Keto Diet and tap Cancel subscription.
4. Save the Google Play confirmation email as proof.

Email cancellation

1. Compose an email to [email protected] with your account email, full name and a clear statement: "Please cancel my subscription immediately."
2. Request written confirmation and a cancellation date.
3. Keep the sent email and any reply as proof.

Post cancellation

1. Write and sign a letter with account email, full name and request cancellation to: Your Keto Diet, Example Street, EC1A 1AA London, United Kingdom.
2. Send by registered post and keep receipt as proof of posting.
3. Expect up to 3 working days processing after receipt; keep the post receipt.

Moving abroad

If you move outside the United Kingdom and no local service is available, send proof of new address such as a utility bill or tenancy agreement together with your cancellation request. Your Keto Diet has not published a specific migration policy; therefore submit documentation to [email protected] and request confirmation. Applicable law: Consumer Contracts Regulations 2013 for distance contracts where location affects service delivery.

Price increase

If Your Keto Diet raises the subscription price during a contract, you have the right to cancel the contract if the change was not explicitly agreed. Send a copy of the notification and your cancellation request. Keep the trader reply as proof. Applicable law: Consumer Rights Act 2015 protections against unfair contract terms and the Digital Markets, Competition and Consumers Act 2024 duties on subscription contracts. See legislation.

Death of subscriber

In the event of the subscriber's death, an executor or next of kin should provide a copy of the death certificate and a written request to cancel the subscription to [email protected] or by post to the registered address. Companies must process such requests; if refused, escalate to Citizens Advice and use payment chargeback where suitable.

Legitimate grounds accepted by Your Keto Diet

Research does not list formal legitimate ground categories published by Your Keto Diet. To request cancellation on legitimate grounds (medical reasons, disability preventing use), send supporting medical documentation to [email protected] and request confirmation. If the company refuses, you may use Consumer Contracts Regulations 2013 and Consumer Rights Act 2015 protections.

End of commitment

If you subscribed to a fixed-term plan (for example 3 months at £39.99), the subscription should end at the end of the term if it does not auto-renew. Check the plan details in your account and retain the confirmation. If an annual subscription auto-renews without clear prior notice, you can challenge that under the CMA guidance and the Digital Markets, Competition and Consumers Act 2024. See legislation.

Cooling-off period (14 days)

Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off period for online subscriptions starting from the date of purchase or agreement. No reason is required. If you started the digital service during the 14 days, the trader may charge for the time used; otherwise you are entitled to a full refund. To exercise this right, email [email protected] with purchase details and request a full refund within 14 days. Applicable law: Consumer Contracts Regulations 2013.

Before you cancel: try to negotiate

Research contains no published retention offers from Your Keto Diet. The company has not publicised discounts or downgrades as retention options. If you want to attempt retention, write to [email protected] and request one of the following explicitly: a discounted monthly rate, a pause on your subscription, or a downgrade to a basic plan. Example message: "I would like a retention offer such as a reduced monthly rate or a temporary pause to avoid cancelling." Keep any written offer as proof.

What cancelling will save you - computed yearly savings

Choose the actual billed plans from research and compare yearly costs.

Example 1 - Monthly at £28.49: 28.49 x 12 = £341.88 per year.

Example 2 - Monthly at £9.99: 9.99 x 12 = £119.88 per year.

Potential saving if you cancel a £28.49/month plan and switch to the £9.99/month alternative: 341.88 - 119.88 = £222.00 per year.

Other example plans from research: 1 month plan at £17.99 = 17.99 x 12 = £215.88 per year. Quarterly-style 3 months at £39.99 (total for 3 months) = annualised 39.99 x 4 = £159.96 per year if renewed every quarter.

The cheapest real alternative from competitors in our data is the Keto Diet App at £9.99/month, annual cost £119.88. More details on competitor pricing in the Competitors block and pricing reference at ketoapp.com.

Key UK consumer laws and regulator

The main protections are the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. The Competition and Markets Authority (CMA) oversees subscription fairness and enforces the Digital Markets, Competition and Consumers Act 2024, which imposes duties on traders for subscription cancellations and mandatory end-of-contract notices. See section 261 for statutory duties.

Cooling-off and refunds

The Consumer Contracts Regulations 2013 give a 14-day cooling-off period for most online subscription purchases with a full refund unless you expressly agreed the service should start during the period, in which case the trader may charge for the portion supplied. The Trader must provide an end-of-contract notice and refund any overpayment under the 2024 Act. See the legislation reference at Digital Markets Act.

How to escalate

1. Complain to Your Keto Diet in writing and keep evidence. 2. If unresolved, contact Citizens Advice for guidance and the CMA for unfair practices. 3. For card payments, consider Section 75 claims or chargeback via your card issuer. 4. If the dispute involves a regulated sector ombudsman, follow that route. The Consumer Rights Act 2015 prohibits unfair contract terms such as disproportionate cancellation penalties.

Check access and billing

After cancellation, confirm the cancellation date in writing and check your final billing. If you cancelled during the 14-day cooling-off period, request a full refund unless you asked for the service to start immediately and pay for the time used. Retain screenshots, confirmation emails and bank statements showing cessation of future renewals.

Account data and re-activation

Decide whether to request account deletion or data retention. Email [email protected] to request deletion of personal data under UK data protection rights, or to ask for an export of your data before deletion. If you later re-activate, you will need to subscribe again. If you find an overpayment, request a refund citing the end-of-contract notice requirement under the Digital Markets, Competition and Consumers Act 2024.

Follow this checklist to cancel securely and keep proof.

• Log into your account and attempt the in-app or web cancellation first.
• If using mobile, cancel via Apple Subscriptions or Google Play Subscriptions.
• Take screenshots of cancellation confirmation screens immediately.
• Save any confirmation email from Your Keto Diet, Apple or Google.
• If you cannot cancel online, email [email protected] with account details and request written confirmation.
• If you use postal cancellation, send a registered letter to Your Keto Diet, Example Street, EC1A 1AA London and keep proof of posting.
• Check bank or card statements to ensure future payments stop.
• If within 14 days of purchase, request a refund under the Consumer Contracts Regulations 2013.
• If the company does not confirm, escalate to Citizens Advice and consider chargeback or Section 75 for qualifying card payments.