Cancel Adapted Mind the easy way

Core product

AdaptedMind is an online learning platform that provides adaptive math content for children from Pre-K through 8th grade. The service uses interactive lessons, games and progress tracking to personalise practice.

Who runs it

The company operates under the legal name AdaptedMind, Inc., founded in 2010 by Kumar Kota and Amit Modi, and is headquartered in San Francisco, United States.

Key facts

Web cancellation (recommended)

1. Sign in at AdaptedMind website.
2. Open My Account and click 'Cancel my AdaptedMind Account'.
3. Follow on-screen prompts and save or screenshot the final confirmation page.
4. Keep the confirmation and your billing statement for 12 months.

Cancel on iOS (Apple App Store)

1. Open the App Store on the device used to subscribe.
2. Tap your profile, then Subscriptions.
3. Select AdaptedMind subscription and choose Cancel.
4. Save Apple's cancellation confirmation email or screenshot.

Cancel on Android (Google Play)

1. Open Google Play on the Google account used to subscribe.
2. Tap Account - Payments & subscriptions - Subscriptions.
3. Find AdaptedMind and cancel. If the subscription does not appear check other Google accounts or the website where it was started.
4. Save Google Play confirmation.

Phone and Email

1. Adapted Mind does not publish a phone cancellation method; phone cancellation is not listed in official instructions.
2. Email is not published as an official cancellation channel; use the website or send a recorded letter for documentation.

Cancel by post (recommended for documentation)

1. Write a clear letter with your full name, email, account ID, and explicit instruction: "I wish to cancel my AdaptedMind subscription effective immediately" and the desired effective date.
2. Send by Recorded Delivery to: Adapted Mind, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the proof of posting and delivery receipt.

Cooling-off period (first 14 days)

If you signed up online, you have a 14-day cooling-off right under the Consumer Contracts Regulations 2013 to receive a full refund unless you expressly consented to immediate access to digital content. If you started streaming or downloading and gave express consent, the digital content exception may apply and the service can decline a full refund. Provide your signup date and order confirmation when requesting the refund.

Applicable law: Consumer Contracts Regulations 2013.

Moving abroad

AdaptedMind does not publish a specific rule for cancellation for relocation; request cancellation using the website or a recorded letter and include proof of relocation such as a utility bill or change-of-address documentation. AdaptedMind may approve or deny at their discretion.

Price increase

If AdaptedMind increases your subscription price during an ongoing contract, check your original terms. If the change breaches the agreed terms or is applied without proper notice, you may challenge it under the Consumer Rights Act 2015 because services must be performed with reasonable care and skill. Provide the original contract and the notice of price increase in your complaint.

Death of the subscriber

AdaptedMind does not publish specific instructions for cancellation on death. A representative should contact AdaptedMind with a copy of the death certificate and proof of authority to act on the estate. Keep all correspondence and use recorded delivery for postal notices.

Legitimate ground - refunds at AdaptedMind discretion

AdaptedMind states subscription fees are nonrefundable except at its discretion. The company may, in some cases, provide refunds, discounts, or credits. If you claim poor service, reference the Consumer Rights Act 2015 which requires services to be performed with reasonable care and skill and supply evidence of the failure.

Applicable law: Consumer Rights Act 2015.

End of commitment

If your subscription has a fixed minimum term this is not publicly disclosed by AdaptedMind. For non-fixed subscriptions the standard route is to cancel before the next renewal and keep evidence. If you are charged beyond the period you tried to cancel, keep proof and escalate via your card issuer if necessary.

Before you cancel: negotiate

AdaptedMind has no formal published retention programme, but research and user reports show the company sometimes offers extensions or credits. For example, one user reported being offered "3 months use" when attempting to cancel. When contacting support ask explicitly for a pause, a free extension, a partial refund or a promotional rate and request written confirmation of any offer. If you are in the 30-day trial, request confirmation that no charge will be made if you cancel.

What cancelling saves (yearly calculation)

AdaptedMind price: £9.95 monthly.

Calculation: £9.95 x 12 = £119.40 per year saved by cancelling AdaptedMind.

Cheapest competitor (monthly) from our list: Tutorioo at £19 per month. Tutorioo yearly: £19 x 12 = £228 per year.

Difference: Switching from AdaptedMind to Tutorioo would increase annual spend by £108.60 (that is £228 - £119.40 = £108.60). Cancelling AdaptedMind alone saves £119.40 per year.

Key UK consumer law

The main protections are the Consumer Contracts Regulations 2013 which give a 14-day cooling-off right for online contracts and the Consumer Rights Act 2015 which requires services to be provided with reasonable care and skill. The Competition and Markets Authority flags hard-to-cancel subscriptions and unclear auto-renew practices as potentially unfair.

How to escalate

Step 1: Complain to AdaptedMind with evidence (screenshots, recorded delivery receipt, order confirmation).

Step 2: Seek help from Citizens Advice and request escalation advice citing the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

Step 3: If you paid by credit card, consider a Section 75 claim or request a chargeback from your card issuer for unauthorised or incorrectly continued charges.

Step 4: If the company refuses and the issue concerns regulated services, contact the sector ombudsman relevant to your payment or service; otherwise pursue small claims court as a last resort.

Check access and final billing

After cancellation, verify whether your access ends immediately or at the end of the paid period. If you were charged after cancellation, collect the cancellation proof and billing statements and escalate to the card issuer if needed.

Data and re-activation

Request written confirmation of cancellation and ask how long your account data will be retained. If you wish to re-subscribe later, record the date and terms under which new subscription will be taken.

Keep evidence

Keep screenshots of on-screen confirmation, copies of Recorded Delivery receipts, and any email replies. Retain bank or card statements showing any disputed charges for at least 6 months.

Use this checklist to cancel and protect your rights.

• Log in to AdaptedMind and cancel via My Account. Save a screenshot of confirmation.
• If you subscribed via Apple, cancel in the App Store and save Apple's confirmation.
• If you subscribed via Google Play, cancel in Google Play and save the confirmation.
• If you prefer written proof send a Recorded Delivery letter to Adapted Mind, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep the proof of delivery.
• Note the date and time you cancelled and check your next billing date. Turn off auto-renew at least 24 hours before the period ends.
• If you want a refund within 14 days, request it citing the Consumer Contracts Regulations 2013 and include your order date.
• If charged after cancellation, contact your card issuer about chargeback or Section 75 if applicable.