Cancel Blake eLearning the easy way

Summary

Blake eLearning is an education publisher and subscription platform offering digital learning products such as the Reading Eggs family of programmes and teacher resources. It is operated by Blake eLearning Pty Limited and sits under parent company 3P Learning Limited.

Main products

Key products referenced publicly include Reading Eggs (Reading Eggs Junior, Reading Eggs, Fast Phonics, Reading Eggspress) and Mathseeds. The site also sells a Blake Education Teacher Resources Annual Subscription for teacher materials.

Company facts

Web - cancel via your account

1. Sign in to your Blake account on the website or the product portal.
2. Open Account or Billing settings.
3. Locate the active subscription and choose Cancel subscription.
4. Follow on-screen prompts and save any confirmation or reference number.
5. Check your email for a cancellation confirmation; save that email.

iOS - cancel via Apple

1. Open Settings on your iPhone or iPad.
2. Tap your name, then Subscriptions.
3. Select the Blake-related subscription and tap Cancel Subscription.
4. Keep the Apple confirmation email or screenshot as proof.

Android - cancel via Google Play

1. Open Google Play Store and tap your profile icon.
2. Tap Payments & subscriptions then Subscriptions.
3. Select the Blake subscription and choose Cancel subscription.
4. Save the Google Play confirmation email or screenshot.

Phone - cancel by calling

1. Call 0114 223 5000 and explain you want to cancel the subscription.
2. Ask for a reference number and the agent's name.
3. Request an email confirmation to your account email address.
4. Record date and time of the call.

Email & Post - written cancellation

1. Draft a clear cancellation request including account holder name, account email, and subscription reference.
2. If emailing, send to the support address shown on your account or official documents and request a reply.
3. If posting, send a signed, dated letter by registered post to Blake eLearning, 50 Broadway, SW1H 0BL London, United Kingdom and keep the proof of delivery.

Moving abroad or change of residency

If you permanently move and the service cannot be used in the new jurisdiction, provide proof such as a utility bill or new address documentation plus the cancellation request. Blake's public materials do not list additional relocation policy exceptions. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply to distance contracts; see 2013 Regulations.

Price increase

If Blake eLearning increases the subscription price mid-contract, you must be informed in advance. An increase that effectively changes the contract may give you grounds to cancel without penalty. Keep the notification email as proof and cite the Consumer Rights Act 2015 for contracts requiring reasonable notice and fair terms.

Death of the subscriber

To cancel a subscription after a subscriber's death, send a certified copy of the death certificate and a signed request from the estate administrator to Blake's customer support or by post. Include account details and request confirmation of cancellation and any potential refunds.

Legitimate ground or fault by Blake

Under the Consumer Rights Act 2015, services must be performed with reasonable care and skill. If Blake fails to deliver the agreed service, document the fault, send a formal complaint, and request cancellation and prorated refund. Blake's research notes state prorated refunds apply when Blake U.K. Limited is at fault.

End of minimum commitment or fixed-term period

If your plan included a fixed commitment period and that period has ended, cancel before the renewal deadline (24 hours before the period ends). Provide account proof and the cancellation confirmation as evidence of termination.

Cooling-off rights (14-day cancellation)

If you bought the subscription online or off-premises, you normally have a 14-day cooling-off right under the Consumer Contracts Regulations 2013 to cancel without reason. If you explicitly agreed that the service should begin during the cancellation period and acknowledged losing the right to cancel for the portion of service already provided, Blake may rely on the exception for digital service performance. See Consumer Contracts Regulations 2013 and the 2024 update on cooling-off rights at legislation.gov.uk 2024.

Before cancelling: negotiate

Research found no public record of specific retention offers from Blake eLearning. If you want to attempt retention, prepare the following request by phone or email: state your account details, explain why you want to leave, and ask for alternatives such as a discount, a pause, or a lower-cost plan. Sample script: "My account is [email]. I want to cancel because [reason]. Before I cancel, do you have any reduced-price or pause options you can offer?" Keep any offer in writing.

What cancelling saves you - concrete maths

Use actual plan prices reported publicly. Blake Education Teacher Resources Annual Subscription is priced at £99.00 per year. Compare with the cheapest competitor price found: Learnfluid at £4.99 per month.

Math: Learnfluid yearly cost = £4.99 x 12 = £59.88 per year.

Savings when switching from Blake Education Teacher Resources (£99.00/yr) to Learnfluid (£59.88/yr): £99.00 - £59.88 = £39.12 per year.

Other competitor price examples: Remote Learn £120 per month, Boost Education £120 per month, My Learning Path £40 per month. Annualise the most relevant ones if needed: My Learning Path monthly £40 x 12 = £480 per year.

Consumer law that applies

Your cancellation rights in the UK are primarily covered by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. For cooling-off and distance sales rules see 2013 Regulations. The 2024 update on cooling-off rights is available at legislation.gov.uk 2024.

Auto-renewal and the CMA

The Competition and Markets Authority considers unclear auto-renewal and hard-to-cancel subscriptions to be potential unfair practices. If you face unclear renewal terms or excessive cancellation friction, raise a formal written complaint with Blake and retain all correspondence. If unresolved, escalate to Citizens Advice and the CMA for guidance.

How to escalate

1) Complain to the trader first and keep copies of emails and call logs. 2) Contact Citizens Advice for next steps. 3) For card payments over £100, consider Section 75 or a chargeback via your card issuer if the trader refuses lawful refunds. 4) If service quality breaches reasonable care and skill, reference the Consumer Rights Act 2015 and ask for a remedy or refund.

Check access and final billing

After cancellation, confirm the exact date your access ends and whether you will be billed for the next period. Keep the cancellation confirmation email and any reference number.

Data and downloads

If the service provided downloadable digital content, note the Consumer Contracts Regulations exception: digital content where download or streaming has started after your explicit consent and acknowledgment of losing the right to cancel may not be refundable. Export or save any data, progress reports, or downloaded resources before access ends.

Refunds and final statements

If you requested a refund, expect reimbursement within 14 days under the Consumer Contracts Regulations when a refund is due. For prorated refunds when Blake is at fault, the research indicates prorated refunds apply; keep bank statements showing credited amounts.

Re-activation

To re-activate later, you will typically need to sign up again and may lose previous progress depending on product rules. Keep account details and email for a smooth re-join.

Follow this checklist to make cancellation clean and defensible.

• Locate your account email, subscription ID, payment method and last payment date.
• Decide cancellation channel: online account, App Store, Play Store, phone, email or registered post.
• If cancelling online or via an app store, take a screenshot of the confirmation screen.
• If cancelling by phone, record the date, time, agent name and request a confirmation email.
• If cancelling by post, send a signed letter by registered post to Blake eLearning, 50 Broadway, SW1H 0BL London, United Kingdom and keep the receipt.
• Retain every confirmation email and proof of cancellation for at least 12 months.
• If you expect a refund, monitor your bank statement for the refund within 14 days.
• If the trader does not respond, escalate to Citizens Advice and your card issuer for chargeback or Section 75 where applicable.