Cancel Cerebrum IQ Test the easy way

Service overview

Cerebrum IQ Test provides online IQ assessments, personalised IQ certificates and a suite of cognitive development tools. The platform offers a short initial test followed by subscription access to detailed analysis and training modules.

Who the service is for

The stated target audience is anyone curious about how they think - students, professionals and lifelong learners seeking structured cognitive training and insight into their reasoning skills.

Key product facts

Cancel via web - self-service portal

1. Go to the Cerebrum IQ self-service portal and sign in with your registered email and password.
2. When prompted, enter the 6-digit verification code that Cerebrum IQ sends to your email.
3. Locate the subscription or billing section and select Cancel subscription.
4. Follow on-screen prompts and keep a screenshot of the cancellation confirmation or save the confirmation email.
5. If you do not receive a confirmation email, take a screenshot of the final on-screen page showing cancellation and record the date and time.

Cancel by email

1. Send an email from the account holder's email address to [email protected] with subject "Cancel subscription".
2. Include your full name, email used for the account, date of birth or account ID if available, and request explicit confirmation of cancellation and final billing date.
3. Keep a copy of the sent email and any reply from support as proof.

Cancel via Help Center

1. Open the official cancellation guidance page in the Help Center: Official cancellation page.
2. Follow the outlined steps that typically direct you to sign in and use the verification code process.
3. Save screenshots and any confirmation messages.

Cancel by post (registered letter)

1. Write a clear signed cancellation letter that states your account email, request to cancel, and request for confirmation of cancellation date.
2. Send by registered post to: Cerebrum IQ Test, 30 N Gould St Ste R, 82801 Sheridan, USA.
3. Keep the proof of posting and the delivery receipt; allow for international postal transit in your timeline.

Moving abroad or to a different jurisdiction

If you are moving and cannot use the service in your new jurisdiction, send a cancellation request with proof of move such as a utility bill or tenancy agreement showing the new address. Cerebrum IQ Test does not publish a specific policy for moves; rely on your contract and the 14-day cooling-off right if within that period. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Price increase

If Cerebrum IQ Test increases the subscription price mid-contract without your express consent, UK consumer law allows you to reject the change and treat the contract as terminated. Provide the price increase notice and your subscription statement as proof. Applicable law: Consumer Rights Act 2015 and Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Death of subscriber

To cancel for the death of the subscriber, send a cancellation request from the executor or next of kin with a copy of the death certificate and proof of identity. Cerebrum IQ Test does not publish a specific bereavement process; legal right to terminate depends on contract terms and local law. Applicable law: Consumer Rights Act 2015.

Service unavailability or technical failure

Cerebrum IQ Test lists service unavailability and platform bugs that prevent access as refund exceptions. To claim termination or refund, provide screenshots, timestamps, and any correspondence showing repeated failures within 30 days of occurrence. Applicable law: Consumer Rights Act 2015.

Billing errors and unauthorised charges

Cerebrum IQ Test accepts billing errors and unauthorised transactions as exceptions for refund. Provide bank statements, transaction IDs and any communication with the company. Also contact your card issuer to request chargeback or Section 75 where applicable.

Cooling-off period (14 days)

For contracts concluded online, you have a 14-day cooling-off right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you have expressly asked Cerebrum IQ Test to start performance of digital content or services during the 14-day period and acknowledged loss of the right, the cooling-off right may not apply. Provide the sign-in timestamp and any acceptance screen as proof. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Before you cancel - negotiate

Cerebrum IQ Test has no widely reported retention offers in the research. When you contact support, ask explicitly for a retention offer - for example a discounted monthly rate, a pause on billing, or a free extension of the trial. Script to use: state your reason to cancel, ask if a discounted rate or a pause for 1 to 3 months is available, and request the offer in writing. Keep any written offer as proof.

What cancellation saves you - yearly calculation

Use actual plan prices to measure savings. Monthly Excellence plan: £29.95 x 12 = £359.40 per year. Bi-weekly Subscription listed with monthly equivalent £29.90 x 12 = £358.80 per year. Example saving if you switch to a competitor at £11.99/month: £29.95 - £11.99 = £17.96 saved per month; yearly saving = £17.96 x 12 = £215.52.

Real example of costs reported by customers: recurring charges of £29.99 were raised in customer complaints. One reviewer reported total loss of £209.93 due to repeated monthly charges.

Cheapest real alternative (example): Lumosity at £11.99 per month (monthly price used for comparison). This alternative reduces annual spend to £11.99 x 12 = £143.88.

Key UK laws and regulators

The main protections are the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Enforcement and guidance are provided by the Competition and Markets Authority (CMA) and local Trading Standards offices. Citizens Advice provides practical help for disputes.

Cooling-off and digital content

You have a 14-day cooling-off period under the Consumer Contracts Regulations 2013 for contracts concluded online. If you explicitly asked Cerebrum IQ Test to start the service within those 14 days and acknowledged that you would lose the right to cancel, the cooling-off right may be lost.

Unfair terms and hard-to-cancel subscriptions

The CMA treats unclear auto-renewal and hard-to-cancel subscriptions as potentially unfair. The Consumer Rights Act 2015 protects you against disproportionate cancellation penalties or opaque renewal clauses. If terms are unclear, you can challenge them with Trading Standards or the CMA.

Escalation steps

1) Complain to the trader in writing and keep evidence. 2) If unresolved, contact Citizens Advice and your local Trading Standards. 3) For card payments consider chargeback or Section 75 with your card issuer. 4) If the charge is unauthorised, use the guidance at Cerebrum IQ unauthorised charge help. Include all evidence and dates when escalating.

Check access and final billing

After cancellation, service continues until the end of the current paid period. Verify the final billing date in your account and keep a copy of the cancellation confirmation. If you see further charges after the confirmed end date, save bank statements and contact support immediately.

Ask for data and account closure

Request deletion of personal data or account closure in writing to [email protected]. Keep copies of your request and any replies. If you need your test results, download them before requesting deletion.

Re-activation and refunds

If you later re-subscribe, Cerebrum IQ Test will treat it as a new subscription. Regular subscriptions are generally not eligible for refunds; trial refunds (trial cost $1.00) are eligible for a full refund within 30 days for first-time trial users who meet the trial refund conditions. For refund disputes, use the escalation steps in the legal protections section.

Follow this checklist to cancel and protect yourself.

• Sign in to the self-service portal and cancel via the 6-digit verification flow; take screenshots of confirmation.
• Send a cancellation email to [email protected] requesting confirmation and final billing date; keep the sent email and any reply.
• If you suspect unauthorised charges, save bank statements showing the charges and use your card issuer's chargeback or Section 75 process.
• If you used a trial, request a trial refund within 30 days if eligible and you are a first-time trial user.
• If necessary, send a registered letter to: Cerebrum IQ Test, 30 N Gould St Ste R, 82801 Sheridan, USA and keep proof of posting.
• If cancellation fails or you are charged after cancellation, escalate to Citizens Advice and your local Trading Standards, and consider contacting the CMA.