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We generate and send your cancellation letter to Childcare.co.uk by registered mail
Sender
Recipient
Digital registered letter with receipt of acceptance
Subject : Cancellation of Childcare.co.uk agreement
Step-by-step guide to cancel Childcare.co.uk Gold membership. Includes contact addresses, refund rights, and a 2026 checklist. Google Play rating: 5.0/5.
| Fastest method (name it + why) | Website cancellation page - immediate on-screen reference and email confirmation via the dedicated cancellation page at Childcare.co.uk FAQ which links to the cancel page. |
|---|---|
| Effective delay | Immediate - cancellation confirmed on-screen and by email; user retains access until the end of the paid membership period. |
| Notice period | No notice period - cancel anytime before the next payment is taken. |
| Cancellation fee | 0 |
| Minimum commitment | 0 months |
| Phone + hours | Not published by Childcare.co.uk |
| Postal address for registered letter | Childcare.co.uk, Crown Way, CF14 3UZ Cardiff, United Kingdom |
Childcare.co.uk is a UK marketplace that connects parents, childcare professionals, household helpers and tutors. It offers free accounts and a paid Gold membership that unlocks contact details and messaging privileges.
There is a Free Membership and a Gold Membership. Gold via the website is a recurring subscription at £24 per month. Gold purchased through Android or iOS apps is reported as a one-off payment and does not automatically renew.
| Subscribers | 3 million |
|---|---|
| Employees | ~188 |
| Founded | 2006 |
| Head office | Milton Keynes, United Kingdom |
| Support email | [email protected] |
| Method | Steps summary | Estimated time | Proof obtained | Difficulty |
|---|---|---|---|---|
| Web (website cancel page) | Visit cancellation page, follow prompts to cancel recurring Gold membership or close account. | 5-15 minutes | On-screen cancellation reference number and confirmation email | Easy |
| iOS App | If purchased via Apple, manage subscription in Apple ID subscriptions. App purchases are reported as one-off and may not auto-renew. | 5-20 minutes | Apple subscription cancellation confirmation or App Store receipt | Medium |
| Android App | If purchased via Google Play, manage in Google Play subscriptions. Android Gold reported as one-off payment in research. | 5-20 minutes | Google Play receipt | Medium |
| Send clear cancellation request to [email protected]. Include account details and request confirmation. | 5-30 minutes to write; reply time varies | Keep the sent email and any reply as proof | Medium | |
| Post (registered letter) | Send a signed cancellation letter to the registered postal address. | Time for postage and processing; allow 5-10 working days | Return receipt from the post office and any company reply | Medium |
| Phone | No phone number published for cancellations; contact via support email is advised. | Not applicable | Not applicable | Hard |
You have a 14 day right to cancel a distance contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To use this right send a clear statement by email to [email protected] or by post to Childcare Limited, 167-169 Great Portland Street, 5th Floor, London, W1W 5PF. If you cancel within 14 days all payments received must be refunded within 14 days of receiving your cancellation notice. If you asked for services to start during the 14-day period you must pay for services performed up to cancellation. See Consumer Contracts Regulations 2013.
If Childcare.co.uk increases the price during a fixed-term contract and you were not given the right to refuse the increase in the contract terms, this may be a legitimate ground to terminate. Keep the notice of price increase and request cancellation in writing. Consumer Rights Act 2015 protects against unfair contract terms.
Moving overseas or similar change of circumstances is not an automatic right to a refund under company policy. Provide proof documents such as utility bills or moving confirmation if requesting pro-rata refund. The company policy on pro-rata refunds is not published; a written request is required.
If the account holder dies, send a copy of the death certificate and the account details to [email protected] and request account closure and any eligible refund. The company must process requests reasonably under the Consumer Rights Act 2015.
Research shows Childcare.co.uk accepts email or postal cancellation requests and provides a model cancellation form in their terms. For specific exceptional claims (fraud, mistaken payment) send documentary evidence and request escalation to [email protected]. See Terms.
If you are on a recurring Gold subscription bought on the website you can cancel at any time before the next payment. There is no minimum commitment period for website Gold membership. The cancellation takes effect immediately and you retain access until the end of the paid period. See Membership.
Research does not report retention discounts or automatic retention offers made by Childcare.co.uk. To ask for a discount or freeze send an email to [email protected] and request either a temporary freeze or a promotional rate, and keep any written offer. If no offer is given, cancel via the website or by email and keep confirmation.
Gold membership on the website costs £24 per month. Yearly cost calculation: 24 x 12 = £288 per year. Free Membership costs £0 per month so annual cost is £0. If you cancel Gold and switch to Free Membership you save 24 x 12 = £288 per year.
Concrete amounts shown:
The main legal protections are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Competition and Markets Authority (CMA) oversees unclear auto-renewal and hard-to-cancel subscriptions.
The Consumer Contracts Regulations 2013 give a 14 day cooling-off period for distance contracts. If you cancel within 14 days Childcare.co.uk must refund all payments received without undue delay and no later than 14 days after receiving notice, using the same payment method unless you agree otherwise. If you asked for services to start and then cancel, you must pay proportionally for services rendered before cancellation. See Consumer Contracts Regulations 2013.
1) Complain to Childcare.co.uk via [email protected] and keep records. 2) If unresolved ask Citizens Advice for guidance. 3) Consider a chargeback with your card issuer or Section 75 claim for qualifying card payments. 4) Report unfair subscription practices to the Competition and Markets Authority.
Keep the cancellation reference and confirmation email. You will retain access until the end of any paid membership period. Check your bank or card statement to confirm no further payments are taken after the cancellation date.
If you want to delete or hide your profile note that hiding a profile does not cancel recurring payments. To delete an account follow the website process. If you later re-activate, you may need to re-register and purchase Gold again if required.
Use this checklist immediately after cancelling to protect yourself and speed any refund.
£0
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Register, add a profile, read and reply to messages from paying members, send messages to paying members, view paying members' direct contact details. Babysitters can apply for jobs for free.
£24
/ mois
Proactive messaging with all members, over 500 free online training courses, Childcare Discounts cashback scheme, Tastecard membership, Kids Pass, Coffee Club, Creative Steps Magazine, 40% off NannyTax payroll, insurance benefits including £10,000,000 public liability, £10,000,000 employers' liability, £100,000 professional indemnity, legal expenses cover.
No commitment. Billoff helps you cancel or adjust your Childcare.co.uk subscription without hunting down every detail alone.
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Childcare marketplace includes free and paid tiers and covers insurance for childcare professionals.
Childcare.co.uk is available in many countries. Here are several frequently cited markets:
What you should know about Childcare.co.uk subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Childcare.co.uk subscription, whichever payment method you use.
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