Cancel Clarify ADHD the easy way

Overview

Clarify ADHD is presented as a private ADHD assessment and treatment service in the United Kingdom under the legal entity Fabulous SAS. It offers ADHD assessments and ongoing treatment options as an alternative to NHS waiting lists.

Services offered

Services described in public materials include initial ADHD assessments, follow-up medication management and ongoing treatment. The company also operates or is related to a productivity app with premium plans and in-app purchases.

How it operates

Bookings and subscriptions can be made online. The service has an associated app ecosystem that lists multiple paid plans and a 7-day free trial for app users. Users report that assessments can be faster than NHS waiting times, but ongoing costs are cited as a concern.

Web cancellation

1. Log into your Clarify ADHD account on the website.
2. Open account settings and look for 'Manage subscription' or 'Cancel subscription'.
3. Follow on-screen prompts and save or screenshot confirmation.
4. If you do not receive confirmation, send a recorded delivery letter to the official address (see checklist).

iOS cancellation (Apple)

1. Open Settings on your iPhone and tap your name, then Subscriptions.
2. Find the Clarify subscription and tap Cancel Subscription.
3. Keep the Apple cancellation receipt screenshot for proof.

Android cancellation (Google Play)

1. Open Google Play Store and tap your profile, then Payments and Subscriptions.
2. Select the Clarify subscription and tap Cancel.
3. Save the Google Play confirmation email or screenshot.

Phone cancellation

1. Locate the customer phone number in your account or on any official documentation - Clarify ADHD has not published a public phone number.
2. If you call, request a reference number and confirm the cancellation by email or post.
3. Keep your call log and any reference number; treat phone-only cancellation as high risk because phone cancellations can be problematic and lack independent proof.

Email cancellation

1. Send a clear cancellation request from the email linked to your account to the support address shown in your account or to the official contact points.
2. Request a written acknowledgement and keep the sent message and any auto-reply.
3. If you do not receive acknowledgement within 7 days, send a recorded delivery letter.

Postal cancellation (Recommended for legal proof)

1. Write a cancellation letter including your full name, account details, date of birth and a clear statement: "I wish to cancel my Clarify ADHD contract and subscription with immediate effect."
2. Send by Royal Mail Recorded Delivery or Special Delivery to: Clarify ADHD, Example Street, M1 1AB Manchester, United Kingdom.
3. Keep the proof of posting slip and proof of delivery. This is the most legally robust method for evidence.

Cooling-off period (cancel within 14 days)

If you bought the service online or off-premises, you have a 14-day cooling-off right under the Consumer Contracts Regulations 2013 measured from the day the contract was concluded. To benefit from the right, notify Clarify ADHD within 14 days. If you cancel before a scheduled appointment within the cooling-off period you may be entitled to a full or partial refund. Required proof: booking confirmation showing the contract date and your written cancellation (email or recorded letter). Applicable law: Consumer Contracts Regulations 2013. See Consumer Contracts Regulations 2013.

Service already performed - partial refund rules

If Clarify ADHD has already performed part of the service with your express agreement to start performance during the cooling-off period, the company may charge for the portion performed. Initial assessment fees are generally non-refundable once the appointment has taken place. Required proof: appointment records and payment receipts. Applicable law: Consumer Contracts Regulations 2013.

Misrepresentation or failure to deliver (legitimate ground)

If Clarify ADHD materially misrepresented the service or failed to deliver what was promised you can claim a refund or cancellation. Required proof: copies of misleading statements, screenshots, emails and the invoice. Applicable law: Consumer Rights Act 2015 (services must be performed with reasonable care and skill).

Price increase

If the company raises the price during a fixed contract in a way not allowed by the contract terms, you may be entitled to cancel. Required proof: communication from Clarify ADHD announcing the price increase and your contract terms. Applicable law: Consumer Rights Act 2015 and CMA guidance on unfair contract terms.

Death of the subscriber

Where a contract-holder has died, a representative (executor or next of kin) should contact Clarify ADHD and provide a death certificate and proof of representation to request termination. Required proof: death certificate and documentation proving authority to act. Clarify ADHD's public materials do not publish detailed rules for this scenario; send a recorded delivery letter to the official address.

End of commitment

If your contract included a fixed minimum commitment period, cancellation is permitted at the contract end-date. Required proof: original contract or terms that show end date and a written cancellation request timed to the contract end. If Clarify ADHD did not supply clear cancellation information before you subscribed, the cancellation period may be extended under Consumer Contracts Regulations 2013. Applicable law: Consumer Contracts Regulations 2013; Consumer Rights Act 2015.

Before you cancel: negotiate

Research does not report specific retention offers that Clarify ADHD routinely makes. If you want to avoid cancellation, request options such as a lower-cost plan, pause of subscription or a single-session downgrade by contacting support in writing. Steps to ask: send a concise email or recorded letter stating your request, propose a concrete alternative (for example one quarter pause or downgrade to an annual plan) and request written confirmation.

What cancelling saves you - yearly calculations

Use your actual plan price to calculate annual savings. Example calculations from available plan prices:

• Monthly plan at £19.99: 12 x £19.99 = £239.88 per year.
• Monthly plan at £39.99: 12 x £39.99 = £479.88 per year.
• Annual plan at £89.99: £89.99 per year.
• Annual discounted plan at £39.99: £39.99 per year.
• Time Premium plan at £3.75 per month: 12 x £3.75 = £45.00 per year (or £44.99 annual).

Example saving: canceling a £19.99 monthly plan and switching to an annual £89.99 plan saves: 12 x £19.99 - £89.99 = £239.88 - £89.99 = £149.89 per year.

Cheapest real alternative listed in pricing research: Time Premium at £3.75 per month or £44.99 per year.

Key UK consumer law

You have rights under the Consumer Rights Act 2015 - services must be performed with reasonable care and skill - and the Consumer Contracts Regulations 2013 - a 14-day cooling-off period for distance and off-premises contracts. The CMA treats hard-to-cancel auto-renewals and unclear renewal terms as potentially unfair.

How to escalate a dispute

1. Complain to Clarify ADHD in writing, keep copies and send by recorded delivery for proof. 2. If unresolved, get advice from Citizens Advice or Which? on consumer rights; see Which? consumer help. 3. Use card chargeback or Section 75 where applicable for qualifying card payments. 4. If contractual unfairness or misleading practices are suspected, complain to the CMA.

Relevant legislation: Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015 (services must be performed with reasonable care and skill).

Check final billing

Confirm that no further payments are scheduled and keep any final invoice. If payments continue after cancellation, contact your bank or card issuer and consider a chargeback or Section 75 claim for qualifying payments.

Access to services and records

Clarify ADHD may stop account access at the cancellation date. Request a copy of your medical or assessment records if you need them for future care. Keep copies of all correspondence and receipts.

Re-activation and follow-up

If you change your mind, ask Clarify ADHD about re-activation terms. Re-joining may be treated as a new contract with new fees.

Follow this checklist to cancel with the best chance of success and proof.

• Step 1 - Locate your contract date and subscription method (App store, Google Play, website or direct).
• Step 2 - If within 14 days from contract start, notify Clarify ADHD in writing to use your cooling-off right.
• Step 3 - If not within 14 days, decide cancellation channel. For legal proof, prepare a recorded delivery letter.
• Step 4 - If you paid by card, check bank statements and keep the payment transaction ID for any chargeback or Section 75 claim.
• Step 5 - Keep all confirmations, screenshots, emails and Royal Mail proof of posting and delivery.
• Step 6 - If you do not receive acknowledgement in 7 to 14 days, escalate using Which? guidance and consider a bank dispute.
• Step 7 - Request copies of your assessment records if required for future care.