Cancel Day Out With The Kids the easy way

What the service does

Day Out With The Kids is a UK membership platform that publishes discounts, deals and tickets for family attractions, days out and dining. One membership covers a family and provides access to partner discounts and offers across the United Kingdom.

Who runs it and reach

The trading company is DAY OUT WITH THE KIDS LTD, part of DOWTK LIMITED, headquartered in Solihull. The website records 35 million site visits annually and has about 60,000 subscribers.

Company facts

Web - cancel from My Account

1. Open https://membership.dayoutwiththekids.co.uk/.
2. Log into your account at 'My Account' or follow the 'My Membership' link.
3. Select 'Manage Membership' under 'My Membership'.
4. Choose 'Cancel membership' and follow the on-screen confirmations.
5. Keep a screenshot of the confirmation page and note the cancellation effective date.

Email - cancel by email

1. Compose an email to [email protected] explaining you want to cancel your membership and include your account email or membership ID.
2. Also copy [email protected] if you want a second channel.
3. Request a reply confirming cancellation and the effective date.
4. Save the reply email as proof.

Pause - use the pause feature

1. Log into membership.dayoutwiththekids.co.uk and open 'My Account'.
2. Select 'Pause membership' and choose a two month pause period.
3. Confirm and save the on-screen confirmation.

Post - cancel by registered letter

1. Write a short letter with your full name, account email, membership ID and sentence "Please cancel my Day Out With The Kids membership" and sign it.
2. Send it by registered post to: Day Out With The Kids, 45 King William Street, EC4R 9AN London, United Kingdom.
3. Keep the proof of postage receipt and track delivery.

Cooling-off within 14 days

If you cancel within 14 days of the original signup you are in the Consumer Contracts Regulations 2013 cooling-off period. The membership is continuous and renews automatically, but the research states you have the right to cancel within 14 days of original signup. Day Out With The Kids will provide a pro-rata refund less costs for services used. Access to member incentives is removed immediately if you cancel within the 14-day cooling-off period. To claim: email [email protected] with your account details and request a refund. Applicable law: Consumer Contracts Regulations 2013.

Cancel after cooling-off - standard notice

Outside the 14-day cooling-off period a standard 30 day notice period applies. If you cancel outside the cooling-off period the research states a recurring membership charge will apply during the 30 day notice period. To claim: use the member portal or send email and request confirmation of the cancellation effective date. Applicable law: Consumer Rights Act 2015 for contract performance and CMA guidance on auto-renewals.

Price increase

Day Out With The Kids does not publish a specific price-increase exit rule in the research data. If a price increase is introduced check your membership terms in 'My Account' and contact [email protected] for confirmation of your options. If an increase amounts to a significant change to your contract, Consumer Rights Act 2015 and CMA guidance on auto-renewals and unfair terms may apply. Applicable law: Consumer Rights Act 2015 and CMA guidance.

Moving or change of circumstances

Day Out With The Kids has not published a dedicated policy for cancellation due to moving. If you need to cancel for a change of circumstances, contact [email protected], provide supporting documents if asked (for example new address proof), and request written confirmation. Applicable law: Consumer Rights Act 2015.

Death of subscriber

Day Out With The Kids does not publish specific instructions for cancellations due to the death of a subscriber. The practical step is to contact [email protected], provide a copy of the death certificate and request closure of the account. Applicable law: Consumer Rights Act 2015.

Legitimate ground / exceptional circumstances

The research records that exceptional circumstances for attraction tickets may be handled by the attraction directly and not by Day Out With The Kids. For membership-level legitimate grounds, contact [email protected] with evidence. Applicable law: Consumer Rights Act 2015.

Before you cancel - how to negotiate

Retention options reported in the research include a 'Pause' function in your account that allows you to pause payments for two months. Trials and promotions have appeared historically; for some special promotions the research notes different renewal terms. To ask for a retention offer: log into your membership, open the 'Manage Membership' area and look for a pause or retention option, or email [email protected] and request a retention offer or a pause for two months. If you want a written offer, ask for it by reply email and keep the message as proof.

What cancelling saves - price math

Use the published prices to compute yearly cost and savings.

Monthly plan: £4.99 x 12 = £59.88 per year.

Annual plan: £29.99 per year.

Lifetime plan: one-off £89.99 (no annual fee after purchase).

Monthly trial example: initial trial at £1 for 30 days then renews at £4.99 monthly; first year cost if you keep after trial = £1 + (£4.99 x 11) = £55.89.

Yearly saving switching from Monthly to Annual: £59.88 - £29.99 = £29.89 saved in year 1.

Cheapest competitor alternative from the research: Rocket Learning annual subscription at £149 per year is not cheaper; the lowest annual price from Day Out With The Kids is £29.99. If you pay Monthly and switch to Annual you save £29.89 per year.

Key UK consumer law

The main legal protections applicable to online subscriptions are Consumer Contracts Regulations 2013 which provide a 14-day cooling-off period for most contracts concluded online, and the Consumer Rights Act 2015 which requires services to be performed with reasonable care and skill and prevents unfair contract terms. The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices.

Refunds and cooling-off

If you cancel during the 14-day cooling-off period you are generally entitled to a refund, subject to a pro-rata deduction for any services already provided. Day Out With The Kids' published policy confirms the 14-day cooling-off right and says refunds within that window are pro-rata. Applicable law: Consumer Contracts Regulations 2013.

Escalation steps

Step 1: Complain in writing to Day Out With The Kids via [email protected] and keep copies.

Step 2: Seek guidance from Citizens Advice and ask for mediation if required.

Step 3: If payment was made by credit card and over £100 and under £30,000, consider a Section 75 claim with the card issuer or a chargeback request with the card provider.

Step 4: Report concerns about unclear auto-renewal or unfair terms to the CMA.

Access and benefits

The research states you can use your membership incentives until the day before your final cancellation date. Note the exception: if you cancel within the 14-day cooling-off period access to member incentives is removed immediately. Record the effective cancellation date from your confirmation.

Final billing and refunds

If you cancel outside the 14-day cooling-off period a 30 day notice period applies during which recurring charges will apply. If you cancel within the 14-day cooling-off period you may receive a pro-rata refund less costs for services used. Keep all confirmation emails and check your final bank/credit card statement for the last charge.

Data and reactivation

Request account closure confirmation by email and ask what personal data is retained. To reactivate later use your original login or sign up again; re-activation terms are governed by the membership portal and any current promotions at the time.

Use this checklist to complete and verify your cancellation.

• Log into membership.dayoutwiththekids.co.uk and attempt an in-account cancellation now.
• Save or screenshot the on-screen cancellation confirmation and note the effective cancellation date.
• If you prefer email, send your cancellation to [email protected] and keep the reply.
• If using post, send a signed registered letter to 45 King William Street, EC4R 9AN London and keep the proof of postage.
• Check your account charge the month after cancellation to confirm the final payment.
• If you believe you are due a refund within the 14-day cooling-off window request one by email and mention the Consumer Contracts Regulations 2013.