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We generate and send your cancellation letter to ESO Plus by registered mail
Sender
Recipient
Digital registered letter with receipt of acceptance
Subject : Cancellation of ESO Plus agreement
Step-by-step guide to cancel ESO Plus in the UK, how billing and refunds work, and alternatives. Rating not publicly disclosed.
| Fastest method | ESO Account web portal - sign in at account.elderscrollsonline.com and select Manage Membership; it stops auto-renewal immediately and gives immediate on-screen confirmation. |
|---|---|
| Effective delay | Access continues until the end of the paid membership period; cancellation only stops the next renewal and may be up to 365 days (12 months). |
| Notice period | 0 days - cancel any time before the next billing date; cancellation takes effect at end of current paid term. |
| Cancellation fee | £0 |
| Minimum commitment | 0 months - you may cancel at any time; paid term runs to its paid end. |
| Phone + hours | Not published by ESO Plus |
| Postal address for registered letter | ESO Plus, Boxley House, ME14 3DZ Maidstone, United Kingdom |
ESO Plus is a paid membership for The Elder Scrolls Online that provides full access to all DLC game packs, a monthly allotment of Crowns, expanded storage and various in-game bonuses such as increased experience and gold gain. The service is operated under ZeniMax Online Studios.
ESO Plus targets active players of The Elder Scrolls Online who want immediate access to DLC content, monthly Crowns for microtransactions and convenience features like unlimited crafting storage and doubled bank space.
| Parent company | ZeniMax Online Studios |
|---|---|
| Headquarters | Cockeysville, United States |
| Main audience | Players of The Elder Scrolls Online |
| Cancellation postal address (UK) | ESO Plus, Boxley House, ME14 3DZ Maidstone, United Kingdom |
| Method | Steps summary | Estimated time | Proof obtained | Difficulty |
|---|---|---|---|---|
| ESO Account (PC/Mac & Epic) | Sign in at account.elderscrollsonline.com - Manage Membership - Cancel Membership - Confirm by clicking "Please cancel my membership". | 5 to 10 minutes | On-screen confirmation banner and confirmation email | Easy |
| Steam | Open Steam - Account details - Manage Subscriptions - Edit next to ESO Plus - Cancel subscription - Apply. | 5 to 15 minutes | Steam confirmation and updated status under Next Billing Date | Medium |
| PlayStation (PS4/PS5/web) | On web: sign in at PlayStation account - Subscriptions Management - select ESO membership - Turn Off Auto-Renewal. On console follow Settings paths to Payment and Subscriptions. | 5 to 15 minutes | PlayStation confirmation and changed subscription status | Medium |
| Xbox / Microsoft | Manage subscriptions in your Microsoft account or console billing settings; cancel ESO Plus subscription there. | 5 to 15 minutes | Microsoft confirmation email or on-screen status | Medium |
| Post / Registered letter | Send a signed cancellation letter to the registered postal address (use recorded delivery). | Varies - postal delivery time | Royal Mail proof of delivery | Hard |
If relocation affects your access through a platform-specific store and you cannot use the service because of geo-restrictions, contact the store that billed you for guidance and provide proof of relocation such as a dated utility bill or tenancy agreement. For ESO Store purchases submit a request at the ESO help portal as research indicates: help.elderscrollsonline.com/app/incident.
If ESO Plus increases its price at renewal, review any renewal notice from the trader. Under UK consumer rights, a renewal cooling-off period must be provided for each renewal; you may cancel the renewal cooling-off period by notifying the trader with a clear statement. Keep the price change notification as proof.
If the subscriber has died, provide a copy of the death certificate to the platform that took the payment (Steam, PlayStation, Microsoft or ESO Store). The platform will advise on account closure and any refund eligibility. ZeniMax does not hold third-party transaction histories for Steam or console stores.
Refunds and cancellations for defective or unavailable digital services are handled by the store that processed the payment. For ESO Store purchases submit a request at the ESO help portal or platform support. Required proof includes screenshots, timestamps and a description of the defect.
When your paid term ends you will lose subscription benefits if you do not renew. Cancelling stops auto-renewal; you keep benefits until the paid period finishes. No early-termination fee is documented by ZeniMax.
UK rules allow a consumer cooling-off right under the Consumer Contracts Regulations 2013 for 14 days for most online contracts. The Digital Markets, Competition and Consumers Act 2024 requires traders to give a renewal cooling-off notice for each renewal. To exercise the cooling-off right notify the trader with a clear statement to cancel. See the statutory text at legislation.gov.uk.
Research does not report any specific retention offers ESO Plus actively gives. If you want to try retainment contact the billing platform where your payment is taken (ESO Account, Steam, PlayStation, Xbox). Use a clear message such as: I would like to keep my ESO Plus membership if you can offer a reduced rate or a pause; otherwise please cancel at my next renewal. Keep screenshots of any response as proof.
Calculate the annual cost for each ESO Plus plan using published prices:
ESO Plus 1 month: £8.99 x 12 = £107.88 per year
ESO Plus 3 months (published monthly equivalent): £9.99 x 12 = £119.88 per year
ESO Plus 6 months (published monthly equivalent): £7.99 x 12 = £95.88 per year
ESO Plus 12 months: published annual price £104.99 per year (monthly equivalent shown as £8.75 x 12 = £105.00)
Cheapest ESO Plus option by yearly cost is the 6-month listed monthly equivalent at £95.88 per year or the explicitly priced 12-month plan at £104.99 per year. Compare to competitors listed below: Club 11 Plus £24.99 per month and Educake £30 per month are both more expensive per month than ESO Plus plans for typical gamers; a free alternative is self-guided play at £0 per month.
Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for most online contracts and the right to a refund, with exceptions for digital content once download or streaming has begun. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prohibits unfair contract terms such as disproportionate cancellation penalties. The Digital Markets, Competition and Consumers Act 2024 adds renewal cooling-off requirements for subscription renewals. See the enacted text at legislation.gov.uk.
First complain to the trader or the platform that billed you. If unresolved, get advice from Citizens Advice and consider escalation to the Competition and Markets Authority for unfair auto-renewal practices. For payment disputes, consider a chargeback via your card issuer or a Section 75 claim for qualifying card payments. Keep every email, confirmation and timestamped screenshot as evidence.
Cancellation stops auto-renewal but you retain ESO Plus benefits until the end of the paid period. Save or export any data you need and note the expiry date so you can re-subscribe before losing DLC access.
Check your payment method for a final renewal charge date; cancellation prevents the next renewal. For refunds contact the store that processed the payment: ESO Store via the ESO help portal; Steam, Epic, PlayStation and Xbox via their support portals. Keep receipts and confirmation emails.
To re-activate, subscribe again through the same storefront. Your account will normally regain ESO Plus benefits immediately on successful payment. There is no published early-termination fee to re-subscribe.
Use this checklist to cancel cleanly and keep records.
£8.99
/ mois
Full access to all DLC game packs, 1650 Crowns per month, unlimited crafting storage, +10% to Gold & Experience, doubled Bank and Furnishings space.
£9.99
/ mois
Full DLC access, 1650 Crowns/month, unlimited crafting storage, gameplay bonuses and doubled storage spaces.
£7.99
/ mois
Full DLC access, 1650 Crowns/month, unlimited crafting storage, gameplay bonuses and doubled storage spaces.
£8.75
/ mois
Full DLC access, 1650 Crowns/month, unlimited crafting storage, gameplay bonuses and doubled storage spaces; published annual price £104.99.
No commitment. Billoff helps you cancel or adjust your ESO Plus subscription without hunting down every detail alone.
Below are common alternatives people compare for this type of subscription.
£30
/ mois
Educake offers online learning tools focused on school subjects rather than game subscriptions.
£24.99
/ mois
Club 11 Plus is exam-preparation focused and not a game membership.
£0
/ mois
No subscription cost, relies on community guides and free content.
ESO Plus is available in many countries. Here are several frequently cited markets:
What you should know about ESO Plus subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your ESO Plus subscription, whichever payment method you use.
Cancel, adjust, or compare options in a few clicks.