Cancel Explore Learning the easy way

Overview

Explore Learning provides tuition in maths and English for children aged 4 to 16 via in-centre clubs and online tuition. The service includes group and 1:1 options mapped to school curricula for England, Scotland and Wales.

How delivery works

Tuition is delivered either at local Explore Learning centres or online. Sessions are offered weekly and parents pay a monthly subscription to reserve places.

Company facts

See pricing details on the official page: Explore Learning pricing.

Member Portal (Web) - detailed steps

1. Open the Member Portal and sign in with your account credentials.
2. Find the membership settings or the cancellation area and select cancel membership.
3. Enter the cancellation date and reason and submit written notice.
4. Save or screenshot the confirmation page; this serves as proof of written notice.

Centre manager (in person or email) - detailed steps

1. Contact your centre and request to speak with the centre manager.
2. Hand a signed written notice or email a written cancellation to the centre manager stating the cancellation date.
3. Ask the manager to confirm receipt in writing and keep that email or written acknowledgement.

Post (registered letter) - detailed steps

1. Write a signed cancellation letter including member name, centre, child's name and the requested end date.
2. Send by Royal Mail tracked or recorded delivery to Explore Learning, 9 Sydenham Rd, GU1 3RX Guildford, United Kingdom.
3. Keep the delivery proof and a copy of the letter.

App Store / Google Play / Phone

1. Explore Learning has not published a verified cancellation method via App Store, Google Play or phone. The official routes are written notice through the Member Portal or directly to a centre manager.
2. If you see a charge from Explore Learning after cancelling in writing, contact your centre and provide evidence of your written notice.

For general membership questions see the Explore Learning help pages: Explore Learning FAQs.

Moving / relocation

Rule: If you move to an area without an Explore Learning centre, provide written notice and the new address as proof. Required documents: proof of new address (utility bill, rental agreement) plus your written cancellation submitted via the Member Portal or to a centre manager. Applicable law: Consumer Rights Act 2015 where service must be performed with reasonable care and skill.

Price increase

Rule: Explore Learning has not published a specific unilateral price-increase cancellation policy in its public materials. Required documents: your written cancellation if you choose to leave after a notified price increase. Applicable law: Consumer Rights Act 2015 regarding unfair contract terms and CMA guidance on auto-renewal practices.

Death of subscriber

Rule: Explore Learning does not publish a public process for cancelling due to the death of a subscriber. Required documents: proof of death (death certificate) and a written request from the executor or next of kin. Applicable law: Not specifically published by Explore Learning; follow standard contractual practice and escalate to Citizens Advice if refused.

Legitimate ground / service failure

Rule: Explore Learning's published policy states there are no refunds for unused sessions if membership is cancelled. However, if the service is not provided with reasonable care and skill (for example persistent connection issues that prevent sessions), you can raise a complaint citing the Consumer Rights Act 2015. Required documents: dated evidence of the service failure (screenshots, session logs) and your written cancellation or complaint.

End of commitment

Rule: Explore Learning publishes that membership can be cancelled anytime. Required documents: written notice via Member Portal or to centre manager showing your intended end date. Applicable law: contract terms as agreed when you joined; Consumer Contracts Regulations 2013 may apply for off-premises or online contracts.

Cooling-off period (14 days)

Rule: Explore Learning's published materials do not reference a general 14-day cooling-off refund right. Under the Consumer Contracts Regulations 2013, there is a 14-day cooling-off period for most contracts concluded online or off-premises with a refund, unless the service has started with your express consent. Required documents: proof of purchase and a cancellation notice within 14 days. Applicable law: Consumer Contracts Regulations 2013.

Before you cancel: how to negotiate

Explore Learning recommends speaking to your centre manager first before cancelling. Research does not show specific standard retention offers. To ask for a retention offer, provide your child's progress notes and request options such as reduced session frequency, a switch from 1:1 to group sessions, or a temporary payment pause. Script to use: 'I want to cancel because [reason]. Before I decide, can you offer an alternative such as fewer sessions per week, a temporary hold, or a price adjustment?' Ask the centre manager to confirm any offer in writing.

What cancelling saves - yearly savings calculations

Use these examples to estimate annual savings if you cancel now. Calculations use monthly prices published by Explore Learning and multiply by 12 months.

Maths and English Tuition (Group, 1 session/week): £124 x 12 = £1,488 per year.

Maths and English Tuition (Group, 2 sessions/week): £159 x 12 = £1,908 per year.

1:1 Online Tuition (Maths and English, 1 session/week): £149 x 12 = £1,788 per year.

1:1 Online Tuition (Maths and English, 2 sessions/week): £229 x 12 = £2,748 per year.

GCSE Maths (Group, 1 session/week): £134 x 12 = £1,608 per year.

Cheapest real alternative: Pricing for direct competitors is not publicly disclosed on Explore Learning materials. Consider comparing to National Learning Group online tutoring prices and Vistar Learning to find lower-cost hourly tutoring options.

Relevant consumer law

Consumer Rights Act 2015: services must be performed with reasonable care and skill. Unfair contract terms, including disproportionate cancellation penalties, may be unenforceable under this act.

Cooling-off and refunds

Consumer Contracts Regulations 2013: you have a 14-day cooling-off period for most contracts concluded online or off-premises, with a refund, unless you expressly agreed for the service to start immediately. Explore Learning does not publish a general 14-day cooling-off refund provision in its materials.

Auto-renewal and difficult cancellation

The Competition and Markets Authority flags hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. For Explore Learning, the official routes to cancel are written notice via the Member Portal or to a centre manager; retain evidence of your written notice.

How to escalate if you cannot resolve

1. Complain to Explore Learning in writing and keep evidence. 2. Contact Citizens Advice for guidance. 3. For card payments, consider Section 75 or a chargeback via your card issuer if appropriate. 4. If the company still refuses to comply, escalate to the relevant ombudsman or small claims court.

Check final billing

Confirm the date your cancellation takes effect and check the final direct debit. If you gave notice before the 23rd of the month, you should not be charged for the following month.

Access to records and sessions

Confirm whether access to online learning platforms or booked sessions continues until the end of the paid period. Explore Learning does not publish a policy of refunding unused sessions.

Data and reactivation

Ask the centre whether your child s progress record will be kept and how to reactivate the membership later. Request written confirmation of any reactivation fees or processes.

Use this checklist to finalise your cancellation and protect your rights.

• Submit written notice via the Member Portal or to your centre manager before the 23rd of the month.
• Save portal confirmation, centre manager email acknowledgement or Royal Mail tracked receipt.
• Check final direct debit date and bank statement for unexpected charges.
• If charged after proof of timely cancellation, contact your centre with your evidence and request a refund or correction.
• If unresolved, contact Citizens Advice and consider Section 75 or chargeback.