Cancel Get Revising the easy way

Service overview

Get Revising is an education and tutoring platform run by The Tutorist Limited that offers revision tools, flashcards, study planners and community-shared study materials targeted at GCSE, AS, A2 and IB students.

Who uses it

The primary audience is students preparing for UK examinations who want online revision planners, downloadable resources and premium study features.

Company facts

Web (official contact form)

1. Go to the official contact page at https://ws.getrevising.co.uk/contact.
2. Choose the appropriate reason and include your full name, account email and username.
3. State "Cancel my subscription" and provide your next billing date.
4. Submit the form and save the confirmation page or confirmation email.
5. Expect processing within 3 days; keep the confirmation for 12 months.

iOS

1. If you subscribed through Apple, open Settings on your iPhone, tap your name, then Subscriptions.
2. Locate Get Revising and cancel the Apple subscription there.
3. Save the Apple confirmation receipt as proof.
4. If you need a merchant-level cancellation, also contact [email protected].

Android

1. If you subscribed through Google Play, open Google Play Store, tap profile, then Payments and subscriptions.
2. Find Get Revising and cancel the subscription via Google Play.
3. Save the Google Play cancellation confirmation as proof.
4. Contact [email protected] if you require confirmation from Get Revising.

Phone

1. Get Revising does not publish a customer phone number; phone support is not publicly disclosed.
2. If you have a phone number from a previous interaction, request a written confirmation by email after the call.
3. Record date and time of call and the agent name if provided.

Email

1. Send a clearly titled email to [email protected] with subject "Cancel my subscription - [your email]".
2. Include your username, account email, and next billing date.
3. Request written confirmation of cancellation and keep any reply as proof.
4. Allow 3 to 7 days for a reply; follow up if you do not receive confirmation.

Post (registered letter)

1. Write a signed letter addressed to Get Revising, Crown Way, CF14 3UZ Cardiff, United Kingdom that states your intent to cancel and includes account details.
2. Send by Recorded Delivery and keep the receipt and delivery confirmation.
3. Allow 6 to 12 working days for delivery and processing, then follow up by email if you do not receive confirmation.

Moving - change of circumstances

If you need to cancel because you are moving country or cannot use the service from your new location, provide proof such as a new address confirmation, tenancy agreement or utility bill dated within the last 30 days and a request to [email protected]. The company may review access limitations but no statutory automatic refund is required unless within cooling-off rights.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Price increase

If Get Revising increases subscription fees during an ongoing subscription, check your terms at Terms. If the change allows termination in the terms, you can cancel and request confirmation of cancellation and final billing. Provide your billing statements and the date the price increase took effect.

Applicable law: Consumer Rights Act 2015 (unfair terms review) and CMA guidance on auto-renewal.

Death of subscriber

To cancel due to the death of the account holder, send a copy of the death certificate and proof of authority (executor or next of kin) to [email protected] and request account closure. Include the account email and username. Refund entitlement is assessed against the company policy; statutory rights may apply within the cooling-off period.

Legitimate ground accepted by Get Revising

From research, one legitimate ground is cancellation within the 14-day cooling-off period under the Consumer Contracts Regulations 2013, giving a full refund provided premium features were not actively used in that period. Provide the subscription date and cancellation date when claiming this ground.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

End of commitment

If your subscription term ends (monthly or annual), do not renew or cancel before the next billing date using the web form or email. Provide your account details and the date you wish access to stop; cancellation will stop future billing but access remains until the paid period ends.

Cooling-off period

Consumers have a 14-day cooling-off period for distance contracts under the Consumer Contracts Regulations 2013. If you cancel within 14 days from the contract date and have not actively used premium features, you are entitled to a full refund. If you used premium features and expressly consented to immediate access, the company may retain a proportionate fee for the period used.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Before you cancel: negotiate

Get Revising is known to offer a downgrade to the free tier as a retention option. To request a retention offer, contact [email protected] and state that you would like to downgrade or pause your subscription instead of cancelling. Provide your account email, current plan and next billing date. If you are on an annual plan, ask if a pro rata refund or downgrade is possible; research does not list additional retention discounts beyond downgrade to free.

What cancellation saves you - maths

If you are on Premium Monthly at £6.99 per month: 6.99 x 12 = £83.88 per year. If you switch from monthly to the annual plan at £49.99, the saving is 83.88 - 49.99 = £33.89 per year.

Examples:

• Premium Monthly: 6.99 x 12 = £83.88 per year.
• Premium Annual: £49.99 per year.
• Switching from monthly to annual saves: £83.88 - £49.99 = £33.89 per year.
• Switching to the free alternative saves: £83.88 or £49.99 depending on your current billing.

Cheapest real alternative from competitors: Seneca Learning - Free (£0). Switching from Premium Monthly to Seneca Learning saves 6.99 x 12 = £83.88 per year. Switching from Premium Annual to Seneca Learning saves £49.99 per year.

Key UK consumer law

The main laws that apply are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Consumer Contracts Regulations provide a 14-day cooling-off period for distance contracts. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prohibits unfair contract terms.

Auto-renewal and unfair practices

The Competition and Markets Authority treats unclear auto-renewal and hard-to-cancel subscriptions as potential unfair practices. You should receive clear information about renewal and an easy route to cancel. If Get Revising makes cancellation hard or does not respond, you can escalate to Citizens Advice for guidance.

How to escalate

Step 1: Complain to Get Revising in writing and keep proof. Step 2: If unresolved, consult Citizens Advice guidance. Step 3: For payments by credit card, consider Section 75 or a chargeback via your card issuer. Step 4: Use the government guidance on cancelling goods or services at gov.uk if needed.

Access after cancellation

Cancellation stops future billing but does not remove access for the paid period. If you cancel a monthly plan halfway through the billing month, you keep access until the period ends. Annual subscriptions cancelled in month six do not receive refunds for months seven to 12 unless within the 14-day cooling-off period.

Data and downloads

Export or download any custom revision timetables, flashcards or resources before your access expires. Check the user guide at Get Revising User Guide for instructions on downloading resources.

Final billing and refunds

If you cancelled within 14 days and did not use premium features, you are entitled to a full refund under the Consumer Contracts Regulations 2013. For other cases, refunds are not provided for unused portions of the billing period according to Get Revising policy: cancellation stops future billing but no partial refunds for current period.

Re-activation

You can re-subscribe at any time via the website getrevising.co.uk. If you re-subscribe, previous free resources you uploaded should remain accessible on the free tier if the account retains them.

Use this checklist to cancel and protect yourself.

• Find your next billing date and plan type (monthly or annual).
• Decide cancellation channel: web form, email or recorded post.
• If using web or email, send cancellation at least 5 to 7 working days before your next billing date.
• If using post, send a Recorded Delivery letter to Get Revising, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep the receipt.
• Keep copies of all confirmations for 12 months.
• If within 14 days of purchase, state you are exercising your cooling-off rights and request a full refund if premium features were not actively used.
• Export any study materials or timetables before access ends.
• If you do not receive confirmation within the stated processing times, escalate to Citizens Advice and consider bank chargeback for payments.