Cancel IQ Academy the easy way

Core offering

IQ Academy is an online education and testing service that offers IQ tests, personalised reports, certificates and games marketed as IQ training and assessment. The official site lists a 48-hour trial for a small fee followed by a monthly subscription.

How it is sold

IQ Academy advertises a 48-hour trial costing £0.49 which then converts automatically to a monthly subscription at £39.99, according to the official pricing and terms pages.

Web (cancel inside your account)

1. Go to the official site and log in to your account.
2. Open the Help or Account settings and locate Subscription or Billing.
3. Click Cancel subscription and follow prompts until the account shows subscription inactive.
4. Save or screenshot the confirmation and the subscription status page for proof.

iOS - App Store cancel

1. Open Settings on your iPhone or iPad.
2. Tap your name, then Subscriptions.
3. Find IQ Academy and tap Cancel Subscription.
4. Keep App Store cancellation confirmation email or screenshot.

Android - Google Play cancel

1. Open Google Play Store app.
2. Tap your profile icon, then Payments and subscriptions, then Subscriptions.
3. Select IQ Academy and tap Cancel subscription to stop the next renewal.
4. Keep the Play Store cancellation confirmation email or screenshot.

Email cancel

1. Send an email to [email protected] from the email used to register with subject: Cancel subscription - [Your name].
2. Include account email, date of purchase and request confirmation of cancellation and refund if in cooling-off period.
3. Retain sent email and any reply as evidence.

Postal cancellation

1. Prepare a signed letter stating your full name, account email, date of purchase and a clear directive: "Please cancel my subscription immediately and confirm by return."
2. Send the letter by registered post to: IQ Academy, 6-18 High Street, LL57 1NP Bangor, United Kingdom.
3. Keep proof of posting and signed delivery receipt.

Cooling-off period - 14 calendar days

Rule - Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 consumers have a 14-calendar day cooling-off period starting from order confirmation. IQ Academy states a pro-rated refund will be issued if dissatisfaction is expressed within 14 calendar days from purchase.

Required proof documents - order confirmation, payment receipt, account activity showing no use or partial use of the service. If services were fully performed with your express agreement in the 14 days the cancellation right is lost.

Applicable law - Consumer Contracts Regulations 2013.

Service started within cooling-off period

Rule - If you asked for the service to begin in the cooling-off period and it is fully performed, you lose cancellation rights. If service began but is not complete, you must pay proportionally for the period used according to IQ Academy terms.

Required proof documents - message showing you agreed to start the service, timestamps of access, and provider records if disputing charges.

Applicable law - Consumer Contracts Regulations 2013.

Price increase

Rule - A unilateral increase in recurring price that is not agreed in a contract may be a legitimate ground to cancel without penalty. IQ Academy pricing pages should be checked for change clauses; if charged more than advertised, collect evidence.

Required proof documents - screenshots of old price, new invoicing and billing statements showing the increase.

Applicable law - Consumer Rights Act 2015 for fair terms and CMA guidance on auto-renewal.

Death of subscriber

Rule - Where a subscriber dies, a representative can contact the company to request cancellation and refund for unused services. IQ Academy does not publish a specific death policy; therefore request must be supported with evidence.

Required proof documents - death certificate and proof of authority for the estate, account details and payment receipts.

Applicable law - Consumer Rights Act 2015.

Legitimate ground accepted by IQ Academy

Rule - IQ Academy accepts dissatisfaction claims within 14 days and will consider a pro-rated refund for unused services. Digital products such as eBooks are listed as non-refundable.

Required proof documents - written complaint to [email protected], account usage record and payment evidence. IQ Academy terms specify digital content exceptions and partial refund rules.

Applicable law - Consumer Contracts Regulations 2013; Consumer Rights Act 2015.

Before you cancel - negotiate

Retention offers - Research did not identify consistent retention discounts publicly reported from IQ Academy. Customers who wanted to avoid cancellation sometimes asked for refunds or partial refunds by emailing support. To request a retention offer, send a clear email to [email protected] stating the cancellation reason and propose an alternative such as a discount or pause period.

How to ask - provide account email, date of purchase, and your desired solution. Example request: "Please cancel my renewal and refund unused time. If you offer a discount I will keep my subscription until [date]." Save any reply.

What cancelling saves you

Current plan math - IQ Academy official pricing shows a trial of £0.49 for 48 hours then £39.99 per month. Annual cost if you continue after trial: 12 x £39.99 = £479.88 per year.

Saving example - If you cancel now instead of keeping the plan: £39.99 x 12 = £479.88 saved per year.

Cheapest real alternative from competitors - Nexus Academy is listed at £56 per month on their site, which equals 12 x £56 = £672 per year. That is more expensive than IQ Academy at standard rates. For lower-cost learning options consider short courses or single-topic platforms rather than a full monthly membership. IQ Academy third-party mentions also list hypothetical tiers: Basic £9.99, Premium £19.99, Professional £29.99 per month, but those tiers are not present on IQ Academy's official pricing page.

Key UK consumer law

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provide a 14-calendar day right to cancel for most online contracts. The Consumer Rights Act 2015 requires services to be provided with reasonable care and skill and protects consumers from unfair contract terms.

Auto-renewal and the CMA

The Competition and Markets Authority (CMA) expects online sellers to be transparent about auto-renewal and to make cancellations easy. Hard-to-cancel subscriptions or unclear trial-to-paid mechanics can be treated as unfair practice under CMA guidance.

How to escalate

Start by complaining in writing to IQ Academy at [email protected] and keep records. If unresolved, contact Citizens Advice for guidance, your card issuer for chargeback or Section 75 claim if applicable, and if relevant file a complaint with the appropriate ombudsman or Trading Standards in the UK.

Check access and final billing

After cancellation confirm the account shows subscription inactive and check for any final charges. If you cancelled within 14 days and asked for a refund, expect refunds within 5 working days and no later than 14 calendar days according to IQ Academy terms.

Data and re-activation

Export any personal data, certificates or reports you need before access is removed. Re-activation is normally possible by logging back in and subscribing again, but any trial offers may not be repeated.

Proof preservation

Keep screenshots of cancellation confirmations, email threads, proof of postage, and bank statements showing any disputed charges. These documents are required if you escalate to your bank or Citizens Advice.

Follow this checklist to cancel and protect your rights.

• Log in to your IQ Academy account and cancel via Account or Help. Save confirmation and screenshot the status.
• If you cannot cancel in account, email [email protected] with a clear cancellation request and keep the sent message and any replies.
• If you used Google Play or App Store, cancel the subscription in your store settings and keep the store confirmation email.
• If within 14 days and eligible, request a refund in the same message and reference the Consumer Contracts Regulations 2013.
• If emailing fails, send a signed registered letter to IQ Academy, 6-18 High Street, LL57 1NP Bangor, United Kingdom and keep proof of postage.
• Check your bank statements for recurring charges of £39.99 and dispute via your card issuer or Section 75 if appropriate.
• If you are owed money and IQ Academy refuses, contact Citizens Advice and consider a chargeback request or small claims court.