Cancel IQ Test Academy the easy way

Service summary

IQ Test Academy is an online platform offering timed cognitive and IQ-style assessments, personalized reports, certificates and training games. The official website presents interactive tests and paid subscriptions for unlimited access.

Who runs it

The service operates under the legal entity Dmarketing Solutions LTD. Headquarters listed in public materials are London, United Kingdom.

How customers access tests

Users access tests through the IQ Test Academy website and receive results and reports. The site offers a short paid trial followed by a monthly subscription in the official pricing model.

Web - cancel via your account

1. Go to https://iq-academy.org/ and log in with your account credentials.
2. Open the Help section or Account settings as listed in the site navigation.
3. Select the subscription or billing area and choose cancel subscription.
4. Note and keep any on-screen confirmation or confirmation email; cancellation takes effect at the end of the current paid term.

Email - cancel by email

1. Compose an email to [email protected] from the email address linked to your account.
2. Subject line: Cancel subscription and request confirmation.
3. In the body include your full name, account email, last 4 digits of card used, and a clear statement: "Please cancel my subscription and send written confirmation."
4. Keep the reply email as proof; cancellation will take effect at the end of the current paid term.

Post - cancel by registered letter

1. Write a signed letter requesting cancellation including your full name, account email, and date of birth if requested for identification.
2. Send the letter by registered post to: IQ Test Academy, 6-18 High Street, LL57 1NP Bangor, United Kingdom.
3. Retain proof of postage and delivery scan; cancellation will take effect at the end of the current paid term.

App Store and Google Play cancellations

1. If you were charged by Apple, open Settings > your name > Subscriptions and cancel the subscription there.
2. If you were charged by Google Play, open Google Play > Profile > Payments & subscriptions > Subscriptions and cancel.
3. Keep the app store confirmation email. App store cancellations stop future billing but access usually continues to the end of the paid term.

Phone - when no number is published

1. IQ Test Academy does not publish a customer service phone number in its public materials.
2. If a phone number appears on third-party communications, prefer email or registered post for documented proof.
3. If you must use an unverified phone number, request an email confirmation of the cancellation immediately and save call details.

Moving - change of address

IQ Test Academy does not publish a specific moving policy. To request cancellation due to relocation, send [email protected] a written request including proof of new address such as a utility bill or tenancy agreement. Retain the support reply as evidence.

Applicable law: Consumer Rights Act 2015 where service performance and contract terms are concerned.

Price increase

If IQ Test Academy increases the subscription price mid-contract and that action conflicts with the contract terms, you may object and request cancellation without penalty. Send a written objection to [email protected] stating the previous price and the new price and request cancellation and refund if billed. If the change is not reflected in the contract information provided, the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015 may offer protection against unfair contract terms.

Applicable law: Consumer Rights Act 2015.

Death of subscriber

For a deceased subscriber, contact [email protected] and provide a copy of the death certificate and proof of identity of the person requesting cancellation. Include account details and request closure and removal of billing information.

Applicable law: Contract law and data privacy principles; contact Trading Standards for escalation if required.

Legitimate ground - service not used, malfunction, or account in good standing

The IQ Test Academy refund policy states a pro-rated refund can be requested within 14 calendar days from the date of purchase for unused services. Exceptions for refunds include the account must be in good standing, the service must remain unused, or the service must malfunction or fail to operate as described. To rely on these grounds, send evidence to [email protected] such as timestamps showing no usage, screenshots showing malfunction, or description of failure to deliver promised features.

Applicable law: Consumer Contracts Regulations 2013; Consumer Rights Act 2015 for services not performed with reasonable care and skill.

End of commitment

If your plan has a minimum commitment period and that period ends, cancel at or before the end of that period through your account or by written notice. IQ Test Academy does not publicly disclose specific minimum commitment durations for all plans; check your account terms or the confirmation email you received at signup.

Applicable law: Consumer Rights Act 2015 regarding unfair contract terms.

Cooling-off period (14 days)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a 14-calendar-day cooling-off period for distance contracts. A pro-rated refund for the unused portion of subscription services can be requested within 14 calendar days from the date of purchase. If you requested and received digital content with your express consent and acknowledged loss of cancellation right, you may not be entitled to a refund for delivered digital content.

Applicable law: Consumer Contracts Regulations 2013. Official reference: Consumer Contracts Regulations 2013.

Before cancelling: negotiate

There are limited public reports of retention offers from IQ Test Academy. If you prefer to try to keep access at lower cost, email [email protected] and request a retention offer or pro-rated refund. State your account email, last payment date, and the outcome you want such as a discount or partial refund. If IQ Test Academy does not respond, escalate to your card issuer for chargeback or contact Citizens Advice for next steps.

What cancelling saves - yearly math

Official monthly price: £39.99. Yearly cost calculation: 12 x £39.99 = £479.88 per year.

Cheapest clear alternative from the competitor list: Learnfluid at £4.99 per month. Yearly cost: 12 x £4.99 = £59.88 per year.

Yearly saving if you cancel IQ Test Academy and switch to Learnfluid: £479.88 - £59.88 = £420.00 per year.

Other available competitor prices: Academy11+ £9.99 per month, Kognaris.uk £9.99 per month, Remote Learn example price £120 for 4 sessions (not a direct monthly subscription). Use these figures when comparing value.

Key UK consumer laws and regulator

The main laws that apply are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The regulator to contact for general consumer problems is Trading Standards. The Competition and Markets Authority (CMA) has guidance on auto-renewal and hard-to-cancel subscriptions.

Official references: Consumer Contracts Regulations 2013 and Which? guidance on cancellation.

Cooling-off and refunds

The Consumer Contracts Regulations 2013 give a 14-calendar-day right to cancel distance contracts with a refund. IQ Test Academy states a pro-rated refund for the unused portion of subscription services can be requested within 14 calendar days from the date of purchase. Digital content that is downloaded or streamed after you give express consent may remove the right to cancel for that digital content.

Escalation steps

1) Complain in writing to IQ Test Academy at [email protected] and keep copies. 2) If unresolved, seek advice from Citizens Advice and report to your local Trading Standards. 3) For card payments, consider a chargeback with your card issuer or a Section 75 claim for qualifying card purchases. 4) If the issue involves auto-renewal or unclear terms, raise it with the CMA or Trading Standards.

Check final billing and bank statements

After cancellation, check your bank or card statements for any unexpected charges for at least two billing cycles. If you see an unwanted payment, contact [email protected] and your card issuer immediately and request a refund or chargeback.

Access and data

Access to the service normally remains until the end of the current paid term. If you want account deletion, request data removal from [email protected] and ask for confirmation of deletion. Keep the written confirmation for your records.

Re-activation

If you decide to re-subscribe later, you can sign up again through https://iq-academy.org/. Be aware that re-joining may be billed immediately unless a specific offer applies.

Use this checklist to cancel cleanly and protect your money.

• 1) Log in to your IQ Test Academy account and cancel in the Help or subscription section; save the on-screen confirmation.
• 2) Send an email to [email protected] stating cancellation and keep the reply.
• 3) If you prefer paper, send a signed registered letter to IQ Test Academy, 6-18 High Street, LL57 1NP Bangor, United Kingdom and keep proof of postage.
• 4) Review bank/card statements for two billing cycles to confirm no further charges.
• 5) If charged after cancellation, request a refund from support and, if necessary, file a chargeback with your card issuer.
• 6) If within 14 days of purchase and the service was unused, request a pro-rated refund citing the Consumer Contracts Regulations 2013.
• 7) Save all communications and confirmations for at least 12 months.