Cancel Kids 360 the easy way

Overview

Kids 360 is a parental-control and screen time management app published by MINDCARE LAB LTD. It offers screen time limits, app blocking, daily schedules, GPS location and safe internet features for families.

Main features

Features listed by Kids 360 include screen time limits, app blocking, daily schedules, real-time GPS location and educational tasks. A 7-day free trial is available for new users.

Who it is for

The app targets parents who want to manage children s device use and monitor location. The company reports 0.725 million active users monthly and ratings around 4.6/5 in the app stores.

Web / Support Email steps

1. Open your email account linked to your Kids 360 profile.
2. Send an email to [email protected] with your full name, the registered email address on the account and a phone number for contact.
3. Include a clear subject such as "Cancel subscription and delete profile" and state you want account deletion and subscription cancellation.
4. Keep the reply from Kids 360 that confirms the cancellation; Kids 360 states the account should be closed within 5 business days after confirmation.

iOS cancellation (App Store) steps

1. If you bought Kids 360 through Apple, open the App Store on your iPhone or iPad.
2. Go to your account subscriptions and cancel the Kids 360 subscription there to stop auto-renewal.
3. After cancelling in the App Store, send an email to [email protected] requesting account deletion if you also want the profile removed.
4. Keep the App Store cancellation receipt as proof of subscription cancellation.

Android cancellation (Google Play) steps

1. If you bought Kids 360 through Google Play, open the Play Store and go to Subscriptions.
2. Select Kids 360 and cancel the subscription to prevent auto-renewal.
3. Send an email to [email protected] to request account deletion if desired.
4. Keep the Google Play cancellation receipt as proof of cancellation.

Postal cancellation steps

1. Write a signed letter requesting cancellation and account deletion. Include full name, registered email and phone number.
2. Send by Royal Mail Recorded Delivery or Special Delivery to: Kids 360, 160 City Road, EC1V 2NX London, United Kingdom.
3. Retain the proof of posting and the delivery receipt; allow 5 business days after the company confirms receipt for account closure.

Phone steps

1. No public phone number is published by Kids 360. Use email or postal methods for verifiable proof.
2. If you receive a phone number through another official channel, request written confirmation by email immediately.

Cooling-off period (14 days)

If you entered the contract online, you have a 14-day cooling-off right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To use it, cancel within 14 days of the contract date and request a refund. You may be charged for any service used during the period if you consented to immediate start. To cancel, email [email protected] and state you exercise your 14-day right. Applicable law: Consumer Contracts Regulations 2013.

Service faults or poor performance

The Consumer Rights Act 2015 requires that services be performed with reasonable care and skill. Kids 360 s published policy states it does not make refunds for unused time, but customers who document failures and reference statutory rights have sometimes obtained partial or full refunds. Required proof: screenshots, logs, dates of failures, correspondence with support. Applicable law: Consumer Rights Act 2015.

Price increase

If Kids 360 increases the price mid-contract, check the contract terms. If the change breaches the contract or was not properly notified, you may have the right to terminate without penalty. Required proof: original terms, notice of price change. Applicable guidance: Competition and Markets Authority standards on auto-renewal and unfair contract terms.

Death of subscriber

Kids 360 s public documents do not detail a death procedure. Typical required documents for other services include a copy of the death certificate and proof of the requester s authority. Send documents to [email protected] and request account closure. Applicable law: Consumer Rights Act 2015 for fair treatment.

End of commitment

If you subscribed to a fixed-term annual plan (for example £79.99 per year), you can let the term expire and not renew. If renewal is automatic, cancel via the store or support email before the renewal date. Required proof: subscription receipt and order reference.

Legitimate grounds accepted by Kids 360 (from research)

Kids 360 allows profile deletion at any time. Refunds are not routinely granted, but documented service failures have sometimes led to successful refund requests when customers referenced their statutory rights. Required proof: detailed failure logs, correspondence, purchase receipt. Applicable law: Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 where appropriate.

Before cancelling: negotiate

Retention offers from Kids 360 are not reported in the available research. To ask for a retention offer or refund, send a single clear email to [email protected] with purchase receipt, description of the issue, and the remedy you seek (partial refund, full refund within 14 days, or technical fix). Include dates and screenshots. If you paid in-app, also attach the App Store or Google Play receipt. If no satisfactory reply arrives within 14 days, escalate to Citizens Advice or your card issuer.

What cancelling saves you

Use your actual plan price to calculate savings. Examples from Kids 360 published prices:

• Monthly plan at £9.99: £9.99 x 12 = £119.88 per year. Cancelling saves £119.88 per year compared with keeping that monthly plan.
• Annual plan at £79.99: cancelling saves £79.99 for the next 12 months if you would otherwise renew the annual plan.
• Comparison monthly vs annual: £119.88 - £79.99 = £39.89 saved per year by buying the annual plan instead of paying monthly.

Cheapest real alternative: Google Family Link - Free. Using Google Family Link instead of a £79.99 annual Kids 360 plan saves £79.99 per year.

Key UK consumer law

The main laws and regulators that protect you are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Competition and Markets Authority (CMA) monitors unfair subscription practices including hard-to-cancel auto-renewals.

Your statutory rights

Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off right for online contracts. Under the Consumer Rights Act 2015 services must be performed with reasonable care and skill. If the service is defective, you can request a repeat performance or price reduction.

How to escalate

1) Complain to the trader by email to [email protected] and keep written proof. 2) If unresolved, contact Citizens Advice for guidance and consider a Section 75 claim or chargeback if you paid by credit/debit card. 3) If the company refuses a legitimate refund, report to Trading Standards or the CMA.

Check final billing and receipts

Keep the cancellation confirmation email or the recorded delivery receipt. If you cancelled in an app store, keep the App Store or Google Play cancellation receipt.

Account data and access

Kids 360 s terms state a client can delete their profile at any time. If you want data removal, request account deletion in the same cancellation email and ask for confirmation that personal data will be erased or retained and why.

Re-activation and re-subscription

If you decide to reactivate, reinstall the app or subscribe via the App Store/Google Play or the Kids 360 website. Any previously paid period will not be automatically refunded according to Kids 360 s published terms unless a statutory right applies.

Follow this checklist to cancel and protect your consumer rights.

• Find your purchase receipt and subscription details.
• If purchased in-app, cancel via Apple App Store or Google Play subscriptions and save the store receipt.
• Send an email to [email protected] with your full name, registered email and phone number and request cancellation and deletion.
• If you prefer postal proof, send a signed letter by Royal Mail Recorded or Special Delivery to Kids 360, 160 City Road, EC1V 2NX London, United Kingdom and keep the proof of postage.
• If within 14 days of purchase, state you are exercising your 14-day cooling-off right under the Consumer Contracts Regulations 2013 and request a full refund.
• Keep all replies from Kids 360 and screenshots of any service failures.
• If you do not receive a satisfactory response, contact Citizens Advice and consider a chargeback or Section 75 claim if eligible.