Cancel Learning Lab Pro the easy way

Service overview

Learning Lab Pro is an online education and tutoring subscription service operated under the legal name Moxi Charges Limited. The platform offers video courses, podcasts and eBooks aimed at skill building, certification preparation and professional development.

Who uses it

The stated target audience includes individuals who want to boost confidence, master specific fields, and become certified professionals. Research notes particular targeting of Gen Z for eBook content.

Company facts

Web (account dashboard)

1. Open the Learning Lab Pro website at https://learninglabpro.co/.
2. Log in with the email used at signup.
3. Go to Account, Subscription or Billing settings.
4. Click Unsubscribe or Cancel subscription and follow prompts.
5. Save or screenshot any on-screen confirmation and wait for a confirmation email.

iOS / App Store and Android

1. Learning Lab Pro indicates its main service is web-based. The Learning Lab by PRO app on the App Store is a different product and free; do not confuse them.
2. If you subscribed through an app store, check your Apple or Google subscriptions list and cancel there. Learning Lab Pro does not publish an app subscription path on its official pages; if unsure, contact [email protected].

Phone

1. Call +8000320765 (for UK + EU customers).
2. Provide your full name, email used to register and the last 4 digits of the card used if requested.
3. Ask the agent to cancel your subscription and to send a cancellation confirmation by email.
4. Note the agent name, time and any reference number.

Email

1. Send an email to [email protected] from the email used to register.
2. Subject: Cancel my Learning Lab Pro subscription.
3. Include: full name, account email, billing date and last 4 digits of card.
4. Request written confirmation and a refund if within rights (see refund policy).

Post (registered letter)

1. Write a signed letter with account details and explicit instruction: "Cancel my subscription and stop all future payments."
2. Send by recorded delivery to: Learning Lab Pro, 71-75 Shelton Street, WC2H 9JQ London, United Kingdom.
3. Keep proof of posting and delivery receipt.

Cooling-off period (14 days)

If you are an EU or UK consumer and the contract was concluded at a distance, you have a 14-day right to withdraw from the day of purchase according to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you inform Learning Lab Pro within 14 days you are entitled to a full refund. If you started using the digital service during the 14 days after giving express consent, the company may charge a proportionate amount for the used service.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. See legislation.gov.uk.

Price increase

If Learning Lab Pro raises the subscription price during your active subscription, check your contract and the company terms. Research does not publish a specific company rule for unilateral price increases. Under the Consumer Rights Act 2015, unfair contract terms are not binding; challenge an unlawful increase by contacting support and keep written evidence.

Applicable law: Consumer Rights Act 2015.

Death of subscriber

Learning Lab Pro does not publish a specific policy for subscriber death. To cancel for this reason, contact [email protected] and provide a copy of a death certificate or executor identity documents. If contested, escalate via Citizens Advice.

Moving / relocation

Moving country is not listed by Learning Lab Pro as an automatic ground for early termination. If you moved and can no longer use the service, contact [email protected] with proof of new address (utility bill or official document). The company has not published binding rules for relocation cancellations.

Legitimate grounds accepted by Learning Lab Pro from research

Research shows Learning Lab Pro accepts cancellations via welcome email link, account unsubscribe, email support and phone. Specific exceptional grounds (illness, bereavement) are not publicly documented by the company.

End of commitment

If your plan is monthly, it appears subscription renews automatically. The right to stop renewal is to give notice before the next billing date via one of the authorised channels. The company does not publish a minimum commitment period.

Before you cancel: negotiate

Learning Lab Pro has been reported to offer refunds and to process cancellations when customers contact support. The research shows examples where phone support resolved the issue and issued refunds. When you contact support, ask for these retention options: a full refund of the most recent payment (reported in research), a pro-rated refund for unused time, or pause of the subscription. There is no exhaustive list of retention offers published by Learning Lab Pro.

How to ask

Call +8000320765 or email [email protected]. State your request clearly, include order date and last 4 digits of card, and request a written confirmation. If you are within 14 days of purchase mention the statutory right to withdraw.

What cancelling saves you - yearly computation

If you are on the standard monthly plan at £29.90 per month, cancelling saves:

£29.90 x 12 = £358.80 per year.

If you are on the biweekly option at £14.99 every two weeks (26 payments), annual cost is:

£14.99 x 26 = £389.74 per year.

Reported trial: £0.01 for 1 day then £29.90/month - cancelling before the paid period avoids the £29.90 monthly charge.

Cheapest real alternative

The cheapest competitor listed in research is Learnfluid at £4.99 per month. Annual cost:

£4.99 x 12 = £59.88 per year. Verdict: switching from Learning Lab Pro monthly (£358.80/year) to Learnfluid (£59.88/year) saves £298.92 per year.

Consumer Contracts and cooling-off

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 gives a 14-day right of withdrawal for most online contracts. If you cancel within 14 days you are entitled to a full refund unless you gave express consent to start the digital service during the period, in which case a proportionate charge may apply. See legislation.gov.uk.

Service quality and unfair terms

The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and protects against unfair contract terms. Use this law when the service is deficient or contract terms are disproportionate.

Auto-renewal and hard-to-cancel subscriptions

The Competition and Markets Authority (CMA) scrutinises hard-to-cancel subscriptions and unclear auto-renewal terms. If Learning Lab Pro makes cancellation difficult or fails to clearly disclose renewal terms, you can raise concerns with Citizens Advice and the CMA.

Escalation steps

1) Complain to Learning Lab Pro by email or post and keep evidence. 2) If unresolved, seek help from Citizens Advice for next steps. 3) For card payments, consider Section 75 (if applicable) or a chargeback via your card issuer. 4) If a financial product is involved, contact the Financial Ombudsman Service. Keep all correspondence and payment receipts.

Confirmations and screenshots

Keep any cancellation confirmation email or screenshot of the on-screen confirmation. If you cancelled by phone, record agent name, time and request written confirmation.

Access and data

Check whether access continues until the paid period ends. Learning Lab Pro does not publish a uniform rule; request written confirmation about access and whether your data will be deleted or retained. Ask support to export your data if needed.

Final billing and refunds

Learning Lab Pro states: no refunds for partial-month subscription periods or unused services, but will investigate refund requests and may refund the most recent payment. EU customers have a 14-day right of withdrawal. If you believe you were charged incorrectly, contact [email protected] and your card issuer.

Re-activation

If you re-subscribe later, expect to register again and be charged the going rate. Check terms for any promotional or trial exclusions that may apply to returning customers.

Use this checklist to cancel and protect yourself.

• Locate your welcome email and click the unsubscribe link if present.
• Log into https://learninglabpro.co/ and cancel in Account > Subscription.
• If web cancellation fails, email [email protected] with account details and request written confirmation.
• Call +8000320765 and note the agent name and time.
• If you send a letter, post to Learning Lab Pro, 71-75 Shelton Street, WC2H 9JQ London, United Kingdom by recorded delivery and keep proof.
• Screenshot confirmations and save all emails for 6 months.
• If charged after cancellation, contact your card issuer for chargeback and consider Section 75 for qualifying card payments.