Cancel Masterclass the easy way

Overview

Masterclass is a subscription learning service that provides video lessons taught by experts and celebrities across creative and professional categories. Membership gives on-demand streaming access to course lessons, downloadable resources, and some certificates options.

Who uses it

Individuals looking for expert-led classes and teams wanting a wide catalogue of courses use Masterclass for self-paced skill development and creative inspiration.

How it is sold

Masterclass offers account-based subscriptions billed annually; pricing tiers include Individual, Duo, and Family plans with device and download allowances.

Web - cancel on masterclass.com

1. Go to your account at Masterclass membership help.
2. Sign in with the email used for the subscription.
3. Open Settings and look for the Subscription box.
4. Click "Cancel" and follow the on-screen prompts until you receive a confirmation message.
5. Save or screenshot the confirmation and the confirmation email as proof.

iOS - cancel if you purchased via Apple App Store

1. Open the App Store app on your iPhone or iPad.
2. Tap your avatar > Subscriptions.
3. Find Masterclass and tap Cancel Subscription.
4. Keep the Apple confirmation email or screenshot as proof.

Android - cancel if you purchased via Google Play

1. Open the Google Play Store app.
2. Tap Menu > Subscriptions.
3. Select Masterclass and tap Cancel subscription.
4. Save the Google Play confirmation as proof.

Phone - what to do if you cannot cancel online

1. Masterclass does not publish a phone cancellation channel. If you need assistance, use email or web chat via the help pages.
2. If you attempted phone calls with no success, record call times and use this information when escalating your complaint.

Email

1. Email [email protected] from the account email and include your full name, email, last four digits of the card used, and a clear request to Cancel the subscription.
2. Keep the support reply as proof.

Post

1. Send a registered letter to Masterclass, 450 Sansome Street, Suite 100, 94111 San Francisco, USA stating you want to Cancel the subscription and include account details.
2. Keep proof of posting and any reply from Masterclass.

Moving / change of residence

If you move country and cannot use the service, Masterclass does not publish an explicit relocation cancellation policy. Provide a copy of new proof of residence and request cancellation via [email protected]. If Masterclass refuses and you purchased online less than 14 days ago, you may use the cooling-off right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - see legislation.gov.uk.

Price increase

If Masterclass raises the subscription price mid-contract, check your Terms. The Competition and Markets Authority treats unclear auto-renewal or hard-to-cancel policies as potentially unfair. Provide the notice of price increase and ask Masterclass to Cancel or offer an opt-out. If the change breaches the contract terms or is not properly notified, you can escalate the complaint.

Applicable authority: Competition and Markets Authority guidance on auto-renewal and unfair practices.

Death of subscriber

Masterclass does not publish a specific death-of-subscriber policy. For cancellation, send a death certificate and your relationship to the estate to [email protected] and request account termination and refund review. Financial rights for outstanding refunds will depend on payment method and the company response.

Legitimate ground accepted by Masterclass

Masterclass does not publicly list accepted legitimate grounds for early contract termination. If you claim a legitimate ground (for example, serious service faults), collect evidence such as screenshots, timestamps, and correspondence and send to [email protected]. Where a service is not provided with reasonable care and skill you may have remedies under the Consumer Rights Act 2015.

Applicable law: Consumer Rights Act 2015 - services must be performed with reasonable care and skill.

End of commitment

All Masterclass plans are billed annually. To avoid renewal charges cancel before the renewal date in your account Settings. Renewal charges are not eligible for refunds according to Masterclass policy.

Cooling-off period (14 days)

If you bought Masterclass online you have a 14-day cancellation right under the Consumer Contracts Regulations 2013. Digital content exception applies if you expressly agreed to start access during the cancellation period. Masterclass offers a 30-day satisfaction guarantee for initial purchases; request a refund within 30 days via chat or support for eligibility.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Before you cancel: negotiate

Research shows no publicly reported standard retention discounts or special offers from Masterclass. If you want to keep access at lower cost, contact [email protected] and ask for a retention offer or a plan change to Duo or Family. Mention the exact plan you have, the renewal date, and a competing price if you find one. If Masterclass declines, document the refusal and consider your right to cancel before renewal.

What cancelling saves you - yearly math

Calculate yearly amounts from the listed prices:

• Individual: £10 x 12 = £120 per year versus annual price £119.99. Difference: £120 - £119.99 = £0.01 per year.
• Duo: £14 x 12 = £168 per year versus annual price £179.99. Difference: £168 - £179.99 = -£11.99 (annual list is £179.99).
• Family: £19 x 12 = £228 per year versus annual price £229.99. Difference: £228 - £229.99 = -£1.99 (annual list is £229.99).

If you Cancel a Masterclass annual subscription you stop paying the annual fee. Example savings by cancelling an active annual plan:

• Cancel Individual annual now: save £119.99 per year.
• Cancel Duo annual now: save £179.99 per year.
• Cancel Family annual now: save £229.99 per year.

Cheapest competitor from the researched list: Learnfluid at £4.99 per month. Yearly cost: £4.99 x 12 = £59.88 per year. Switching from Masterclass Individual annual (£119.99) to Learnfluid saves £119.99 - £59.88 = £60.11 per year.

Key UK consumer law

Your online purchase rights are protected by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for cancellation rights and by the Consumer Rights Act 2015 for service quality. The Consumer Contracts Regulations give a 14-day cooling-off right for distance contracts; the Consumer Rights Act 2015 requires services to be performed with reasonable care and skill.

Auto-renewal and unfair terms

The Competition and Markets Authority highlights that hard-to-cancel subscriptions and unclear auto-renewal terms may be unfair. If a trader makes it difficult to Cancel, you can complain to Citizens Advice and request escalation to the CMA or other regulators.

How to escalate

1. Complain to Masterclass via [email protected] and keep all correspondence.

2. If unresolved, contact Citizens Advice for guidance and consider chargeback with your card issuer or a Section 75 claim if the transaction qualifies.

3. If the issue concerns financial services, use the Financial Ombudsman Service; for non-financial digital disputes seek Citizens Advice for next steps.

Statutory references

See the Consumer Contracts Regulations 2013 at legislation.gov.uk and Masterclass membership details at Masterclass help.

Check access and downloads

After you Cancel, your streaming access typically ends at the end of your paid period if you cancelled before renewal; if you cancelled immediately after purchase and requested a refund, access may be removed upon refund approval. Save any offline downloads before cancelling if you need them.

Monitor final billing and refunds

Masterclass has a 30-day satisfaction guarantee for initial purchases. Refunds, if approved, are processed in 5-10 business days. Renewal charges are not eligible for refunds. Keep confirmation emails and bank statements as proof.

Data retention and re-activation

If you later re-activate, you may need to re-enter payment details. To request deletion of personal data or to understand retention, contact [email protected] and request account deletion or data export.

Use this checklist to cancel Masterclass and protect your rights.

• Log in to masterclass.com and Cancel via Settings - take a screenshot of the on-screen confirmation.
• If you purchased via Apple, Cancel in your Apple ID Subscriptions and keep the Apple confirmation.
• If you purchased via Google Play, Cancel in Google Play Subscriptions and save confirmation.
• Email [email protected] with a clear request to Cancel and keep the reply as proof.
• If within 30 days of first purchase, request a refund citing the 30-day satisfaction guarantee.
• Keep bank or card statements showing charges and note the renewal date to avoid unexpected renewals.
• If you cannot resolve the issue, contact Citizens Advice and consider a chargeback or Section 75 claim if the payment qualifies.