Cancel New Skills Academy the easy way

Overview

New Skills Academy is an online learning platform offering a subscription service called Unlimited Learning Membership and a catalogue of individual courses and bundles. The service targets people who want flexible personal and professional development and organisations seeking staff training.

Main offerings

The platform sells an Unlimited Learning Membership priced at £12 per month or £99 per year, individual courses with lifetime access to completed materials (examples from research: £28 to £48), and course bundles such as one bundle for £45 or two bundles for £80.

Company facts

Web - cancel via account

1. Log in at https://newskillsacademy.co.uk/.
2. Open your account or subscription settings and choose cancel subscription.
3. Follow on-screen prompts until you receive on-screen confirmation.
4. Save or screenshot the confirmation and wait for a confirmation email.

iOS - app or browser

1. New Skills Academy does not publicly list a dedicated iOS app. If you subscribed via Apple's in-app purchase, manage subscriptions in your Apple ID subscriptions settings in the App Store.
2. If you subscribed on the website via browser on iOS, follow the Web steps above.

Android - app or browser

1. New Skills Academy does not publicly list a dedicated Android app. If you subscribed via Google Play, manage subscriptions in your Google Play account subscriptions.
2. If you subscribed on the website via browser on Android, follow the Web steps above.

Phone

1. No public phone number is published by New Skills Academy for cancellations. Use email or the contact form on the support page.
2. If you are given a phone contact by a support message, ask for the agent's name and request a written confirmation email.

Email

1. Send an email to [email protected] with your full name, home address, order number or subscription details, phone number, and email address.
2. State clearly: "Please cancel my subscription and confirm the effective date of cancellation."
3. Keep the sent message and save any confirmation reply from New Skills Academy as proof.

Post

1. Write a letter addressed to New Skills Academy, include your full name, home address, order details, phone number, email and a clear statement to cancel your subscription.
2. Send by registered post to: New Skills Academy, 160 City Road, EC1V 2NX London, United Kingdom.
3. Keep the postal tracking receipt and any return receipt as proof.

If you need the contact form, use the contact page to submit details.

Cooling-off period (change of mind within 14 days)

If you bought online you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013. If you notify New Skills Academy no later than 14 days after the start or renewal date and you have not accessed the subscription, you are entitled to a full refund. Send email to [email protected] or use the contact form as proof. (Consumer Contracts Regulations 2013)

Cancellation after 14 days or after access started

If you cancel 14 days or more after the start or renewal date and you have accessed the subscription, the statutory cooling-off period has elapsed and New Skills Academy may refuse a refund or may deduct a proportionate amount for the supply already provided. Research states New Skills Academy may deduct an amount proportionate to what has been supplied.

Price increase

New Skills Academy does not publish a specific price increase policy. If a price rise affects your automatic renewal, check your contract terms at the subscription page and contact support. The Consumer Contracts Regulations 2013 and Consumer Rights Act 2015 protect consumers against unfair terms; contact Citizens Advice if terms appear unclear: Citizens Advice.

Death of the subscriber

New Skills Academy has not publicly stated a specific process for cancellations after the death of a subscriber. Send a cancellation request and a copy of the death certificate to [email protected] and ask for confirmation of account closure. If no response, escalate to Citizens Advice.

Legitimate grounds - faulty or not as described

For digital content that is faulty, not as described, or not of satisfactory quality, the Consumer Rights Act 2015 applies and you can request repair, replacement, or refund. New Skills Academy must supply services with reasonable care and skill. Provide screenshots, timestamps, and a description of the defect when you complain.

End of commitment

For monthly plans there is a minimum 3-month commitment. For an annual plan, cancellation takes effect but access is retained until the paid period ends. Check your specific subscription terms at terms and conditions.

Before you cancel: negotiate

Research does not show publicly reported retention discounts offered by New Skills Academy. To request a retention offer or alternative, contact student support advisors via [email protected] or the contact form and state you want to cancel but ask for options to keep access such as a discounted renewal or downgrade to an individual course. Save any written offer as proof.

What cancelling saves you - yearly maths

Compare real prices from research:

• Unlimited Learning Membership monthly: £12 per month. Year cost: 12 x £12 = £144 per year.
• Unlimited Learning Membership annual: £99 per year.
• Competitor learndirect annual equivalent: £1.99 per month x 12 = £23.88 per year.

Examples of savings:

• If you switch from monthly Unlimited at £12 to the annual New Skills Academy plan at £99 the yearly cost falls from £144 to £99, saving £45. Calculation: £12 x 12 = £144; £144 - £99 = £45.
• If you cancel New Skills Academy annual (£99) and move to learndirect at £1.99 per month (£23.88 per year) you save £75.12. Calculation: £99 - £23.88 = £75.12.
• If you cancel New Skills Academy monthly (£144 yearly) and move to learndirect you save £120.12 yearly. Calculation: £144 - £23.88 = £120.12.

Key UK consumer law

The Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for most online contracts. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill. The Competition and Markets Authority warns against hard-to-cancel subscriptions and unclear auto-renewal terms; such practices can be treated as unfair.

How to escalate a dispute

Step 1: Complain to New Skills Academy using [email protected] or the contact form and keep records. Step 2: If unresolved, seek help from Citizens Advice: cancelling a service guidance. Step 3: For card payments, consider chargeback or Section 75 with your card issuer if the payment qualifies. Step 4: If the issue is about unfair contract terms or mass harm, complain to the CMA.

Access and certificates

Access to content remains until the paid period ends. Research states completed courses and certificates remain accessible for 12 months after your last payment. Part-completed courses may be lost on cancellation.

Final billing and data

Check your bank statements for final charges. If a refund is due and authorised, New Skills Academy will issue it; if a refund is refused and you believe you have rights under the 14-day cooling-off period or Consumer Rights Act 2015, escalate as described above. To request deletion of personal data, contact [email protected] and keep the reply as proof.

Follow this checklist to cancel cleanly and keep proof.

• Log in and cancel via your account. Save or screenshot the confirmation.
• If you cannot cancel online, email [email protected] with name, address, order details, phone and email.
• If you send a postal cancellation, use registered post to: New Skills Academy, 160 City Road, EC1V 2NX London, United Kingdom and keep tracking.
• Save any reply email from New Skills Academy as confirmation.
• Monitor bank statements for any further charges for 60 days.
• If you believe you should receive a refund under the 14-day cooling-off period, reference the Consumer Contracts Regulations 2013 in your complaint.
• If unresolved, contact Citizens Advice for next steps and consider chargeback or Section 75 with your card issuer.