Cancel Perlego the easy way

Service overview

Perlego is a subscription platform that provides access to academic and professional ebooks with features such as read aloud and note saving. The company describes itself as a digital library for students and professionals.

Who uses Perlego

Perlego targets students, educators and academic institutions who need wide access to textbooks, reference works and research titles.

Quick company facts

Web - cancel step-by-step

1. Open a browser at perlego.com and log in to your account.
2. Click the circular initial in the upper-right corner and choose "Settings".
3. Open the "Subscription" tab, click the "Manage" dropdown and select "Cancel subscription".
4. Select a reason, click "Continue to cancel" and if offered a pause option click "No thanks, cancel instead".
5. Confirm by clicking "Yes, cancel" and wait for the confirmation email.

iOS / Android - cancel via mobile browser

1. Do not use the app to cancel. Open Safari or Chrome on your device.
2. Follow the same steps as the Web method by signing in at perlego.com and cancelling in Settings > Subscription.
3. Keep the confirmation email as proof.

Email - when to use it

1. If you cannot log in use support email [email protected] to request cancellation and include account details: email address, full name and last 4 digits of the payment card used.
2. Keep the support reply as proof. Cancellation via email may be slower and support may direct you to the website method.

Post - registered letter template

1. Send a signed letter to: Perlego, 45 King William Street, EC4R 9AN London, United Kingdom with your request to cancel and account email.
2. Keep the postal receipt and expect reply by email or post within 10 working days.

Moving abroad

If you move abroad and cannot access the service as before you should contact support at [email protected] and provide proof of address change such as a utility bill or official tenancy agreement. Perlego does not publish a guaranteed immediate cancellation rule for relocation; file a request and include proof.

Price increase

If Perlego increases the subscription price, you may cancel if the change was not agreed. Provide the price change notice from Perlego and the date of the increase. Consumer Contracts Regulations and the company terms may apply; include Perlego's pricing page evidence: Perlego pricing.

Death of subscriber

For death of the account holder, contact [email protected] with a short request and a copy of the death certificate or the executor's details. Perlego's Help Centre does not list a published death procedure; provide documentation and ask for account closure.

Legitimate grounds accepted by Perlego

Perlego accepts standard cancellation reasons via the website; the Help Centre lists pausing or cancelling within account settings. Specific exceptional grounds are handled through support; provide documentary evidence relevant to your claim.

End of commitment

If you are on a semesterly or annual billing cycle simply cancel before the next renewal date using the website. Cancellation is effective immediately for future billing; access remains until the end of the paid period. Applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015 for contract fairness.

Cooling-off (14 day refund guarantee)

Perlego offers a 14-day refund guarantee for the very first payment made to Perlego. To be eligible you must email [email protected] within 14 days of the first payment and request a refund. Refunds are processed to the original payment method and may take up to 10 working days. Applicable law: Consumer Contracts Regulations 2013 (14-day cooling-off) and relevant digital content rules.

Before you cancel - negotiate

Perlego offers a pause option when you start cancellation in Settings > Subscription. The platform may show retention prompts. There is no public list of discount or retention offers in Perlego's Help Centre. You can ask support at [email protected] for student discounts or a temporary pause. Example script: ask for a temporary semester pause or a reduced rate for 3 months in writing and keep the reply.

What cancelling saves you - cost comparison and math

Use concrete prices from known competitors to estimate savings. A Trustpilot reviewer reported Perlego charging $22 per month; converted to GBP at example rate this is £17.38 per month. Calculation examples:

Perlego (reported) monthly: £17.38 x 12 = £208.56 per year.

GoStudent monthly: £14.90 x 12 = £178.80 per year.

Up Learn monthly: £74.99 x 12 = £899.88 per year.

Yearly saving if you cancel Perlego and switch to GoStudent: £208.56 - £178.80 = £29.76 per year.

Yearly saving by cancelling Perlego and avoiding Up Learn: £899.88 - £208.56 = £691.32 per year.

Notes: the $22 per month figure is from a Trustpilot complaint and not Perlego pricing pages. To see Perlego's current plans visit Perlego pricing and confirm exact GBP figures before switching.

Key UK consumer law covering subscriptions

Contracts and digital content are covered by the Consumer Contracts Regulations 2013 (14-day cooling-off right) and the Consumer Rights Act 2015 (services must be performed with reasonable care and skill and unfair terms are unenforceable).

Auto-renewal and hard-to-cancel rules

The Competition and Markets Authority treats hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair. Perlego requires cancellation via its website; this is allowed if clearly communicated. If you were charged after cancellation, gather proof and escalate.

How to escalate a problem

1) Complain to Perlego via [email protected] and keep all correspondence. 2) Contact Citizens Advice for guidance. 3) For card payments, consider Section 75 (if credit card over £100) or a chargeback via your card issuer. 4) If unresolved, contact the relevant ombudsman or the Competition and Markets Authority for unfair contract practice advice.

Confirm access and downloads

After cancellation you retain full access until the end of your current paid billing cycle. Downloaded books remain accessible only while your subscription is active. If you rely on offline copies, export notes and highlights while you still have access.

Data and reactivation

Your reading progress, notes, highlights and lists are saved by Perlego and will be available if you reactivate your subscription. To reactivate follow the steps in the Help Centre: Reactivating your subscription.

Final billing and refunds

If you cancelled within the 14-day refund guarantee window for your first payment, email [email protected] to request the refund. Refunds are returned to the original payment method and typically take up to 10 working days to appear. Refer to Perlego's refund policy: Refund policy.

Follow this checklist immediately when you decide to cancel so you keep proof and minimise the risk of unwanted charges.

• Log in at perlego.com and cancel in Settings > Subscription; save the confirmation email.
• If cancelling on mobile use a browser (Safari/Chrome) - do not rely on the app.
• Export or copy important highlights, notes and reading lists before the subscription end date.
• If you paid for the first time less than 14 days ago, email [email protected] within 14 days to request a refund.
• If you are still being charged after cancellation keep bank statements and all correspondence and contact your card issuer for a chargeback if needed.
• If you cannot cancel online send a registered letter to Perlego, 45 King William Street, EC4R 9AN London and keep the postal receipt.