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We generate and send your cancellation letter to Reading Eggs by registered mail
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Recipient
Digital registered letter with receipt of acceptance
Subject : Cancellation of Reading Eggs agreement
Step-by-step UK guide to cancel Reading Eggs, claim refunds and avoid renewal fees. Includes phone, post and in-app instructions. Rating not publicly disclosed.
| fastest method (name it + why) | Web - 'Manage My Subscription' on the Reading Eggs website; immediate account change and confirmation |
| effective delay | Immediate for web-managed cancellations; refunds processed up to 14 days after approval |
| notice period | Cancel at least 24 hours before the end of a 30-day free trial to avoid renewal; otherwise cancellation takes effect at the end of the current paid period |
| cancellation fee (amount or 0) | £0 |
| minimum commitment | Monthly rolling or annual pre-paid (annual billed for full year) |
| phone + hours | 0117 454 0461 - 9 am to 5 pm GMT |
| postal address for registered letter | Reading Eggs, Crown Way, CF14 3UZ Cardiff, United Kingdom |
Reading Eggs is a paid digital learning platform for early reading and maths created by Blake eLearning (parent 3P Learning). It offers structured lessons and games for children aged 2 to 13 covering phonics, reading and maths practice.
Reading Eggs is developed by Blake eLearning Pty Limited, founded in 1991. The company is headquartered in Leichhardt, Australia and led by CEO Matthew Sandblom.
Parents subscribe either monthly or annually, create up to four child accounts on one plan and track progress through the platform. Reading Eggs offers a 30-day free trial for new subscriptions.
| Founded | 1991 |
| CEO | Matthew Sandblom |
| Headquarters | Leichhardt, Australia |
| Employees | ~30 |
| Annual revenue | $4.8M |
| method | steps summary | estimated time | proof obtained | difficulty |
|---|---|---|---|---|
| Web (website) | Sign in - Manage My Subscription - Cancel | 5 minutes | Email confirmation or on-screen confirmation | Easy |
| iOS (App Store) | Cancel via Apple Subscriptions - Reading Eggs handled by Apple | 5-15 minutes | Apple subscription cancellation receipt | Medium |
| Android (Google Play) | Cancel via Google Play Subscriptions | 5-10 minutes | Google Play cancellation receipt | Easy |
| Phone | Call support on 0117 454 0461 during hours | 5-20 minutes plus hold | Call reference or written confirmation if requested | Medium |
| Post (Registered Letter) | Send signed cancellation letter by Recorded Delivery to the postal address | Dependent on postal service - proof on delivery | Recorded Delivery receipt and signed acceptance | Hard |
Rule: If you move outside the territory where your subscription is offered and wish to cancel, provide proof of relocation such as a utility bill or new address registration. Reading Eggs does not publish a specific relocation policy; send proof with the cancellation request by email or post. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for distance contracts.
Rule: If Reading Eggs raises the subscription price during a fixed term, you must check your contract terms. Reading Eggs' public materials do not specify an automatic right to cancel for price rises. Required proof: copy of prior invoice and new invoice showing the price increase. Applicable law: Consumer Rights Act 2015 regarding unfair contract terms.
Rule: Reading Eggs has not published specific procedures for subscriber death. For termination, provide a copy of the death certificate and proof of authority (executor or next of kin) when requesting account closure by post or phone. Applicable law: Consumer Rights Act 2015 for contract termination on exceptional grounds.
Rule: If Reading Eggs fails to provide services with reasonable care and skill, you may request termination and refund under the Consumer Rights Act 2015. Required proof: screenshots showing service failure, correspondence with support, timestamps of outages or errors.
Rule: For annual subscriptions the commitment lasts for the paid year. To prevent renewal, cancel at least 24 hours before the renewal date; cancellation will normally take effect at the end of the paid period. Required proof: cancellation confirmation from the website or support.
Rule: Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a 14-day cooling-off period for distance contracts starting when the contract is concluded. Exception: if you expressly consent to start digital services immediately and the service begins, you may lose the right to a full refund and could be charged for the proportion of service used. Required proof: purchase date, evidence of express consent and proof of service access. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Retention offers reported by Reading Eggs are not published in the research data. There are no specific published discounts or retention offers described by Reading Eggs in the official materials. How to ask: call 0117 454 0461 (9 am to 5 pm GMT) or use the account 'Manage My Subscription' page and request a retention offer in writing. Suggested script: 'I would like to cancel my subscription. Before I confirm, are there any retention discounts or a change of plan you can offer to keep my account?' Keep any written offer by email.
Reading Eggs plans (official):
Example competitor prices:
Verdict: cancelling an active monthly Reading Eggs plan saves up to £119.88 per year if you stop a monthly subscription, or stops the automatic annual renewal of £79.99 if you were on the annual Reading Eggs plan.
The relevant laws are the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The 2013 Regulations give a 14-day cooling-off period for most distance contracts; digital services started with express consent are exempt.
The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal practices as potential unfair practices. If Reading Eggs uses unclear renewal terms, you can raise the issue with Citizens Advice and the CMA.
1. Complain to Reading Eggs first using the account portal, phone 0117 454 0461 or the contact page.
2. If unresolved, contact Citizens Advice for guidance and the appropriate ombudsman for your sector.
3. For qualifying card payments, consider Section 75 or a chargeback via your card issuer. Keep all evidence: invoices, confirmation emails, Recorded Delivery receipts.
After cancellation you normally retain access until the paid period ends. Check your account page for the expiry date and final billing statement. If you requested a refund, Reading Eggs states refunds are processed as quickly as possible and allow up to 14 days for processing.
If you cancel, your account data may be retained to allow re-activation. If you want all personal data removed, contact Reading Eggs support and request data deletion. If you re-subscribe later, you can restore the account if offered by Reading Eggs.
Use this checklist immediately when you decide to cancel.
£6.99
/ mois
Includes all reading programs for up to 4 children. Billed yearly at £54.99 which equals £4.58/month when billed annually.
£9.99
/ mois
Includes all reading and maths programs for up to 4 children. Billed yearly at £79.99 which equals £6.67/month when billed annually.
No commitment. Billoff helps you cancel or adjust your Reading Eggs subscription without hunting down every detail alone.
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Reading Eggs is available in many countries. Here are several frequently cited markets:
What you should know about Reading Eggs subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Reading Eggs subscription, whichever payment method you use.
Cancel, adjust, or compare options in a few clicks.