Cancel Save My Exams the easy way

Overview

Save My Exams is an online revision platform founded in 2016 that provides revision notes, topic questions, model answers, mock exams and progress analytics for GCSE, IGCSE, A Level, IB and AP students. The service offers a free plan with limited content and a Premium plan that unlocks full resources.

Who it is for

The site targets students preparing for national and international secondary and pre-university exams and teachers looking for classroom materials and printable resources.

Key features

Premium subscribers get full access to teacher-written revision notes, SmartMark marking tools, Target Tests, Mock Exams and unlimited downloads and prints. Free users get sample notes and a limited set of past papers.

Cancel on the website

1. Go to Save My Exams subscription support.
2. Log in with the account email used to subscribe.
3. Click Dashboard, then Settings.
4. Select the Membership tab and click Cancel Subscription.
5. Follow on-screen prompts until the account shows "active - cancelled (will not renew)". If you click cancel twice the site will immediately end access.

Cancel a PayPal subscription

1. Log into your PayPal account using the email tied to Save My Exams.
2. Go to Settings > Payments > Manage automatic payments.
3. Find Save My Exams and cancel the pre-approved payment agreement.
4. Save the PayPal cancellation confirmation email or screenshot as proof.

Cancel by email

1. Email [email protected] from the address on the account or include the account email in your message.
2. State your request: "Please cancel my Save My Exams subscription and confirm effective date."
3. Attach payment proof if asking for refund after a recent renewal and copy to [email protected] when applicable.
4. Keep the reply email as proof.

Cancel by post

1. Write a clear cancellation letter with account email, full name and requested effective date.
2. Send by registered post to: Save My Exams, 160 City Road, EC1V 2NX London, United Kingdom.
3. Keep the proof of postage and delivery receipt.

If cancellation does not work

1. Contact support at [email protected] quoting your account email and attaching a screenshot of your subscription page.
2. If payment was by card, consider contacting your card issuer about a chargeback or Section 75 if eligible.

Cooling-off period (14 days)

If you bought a subscription online you have a 14-day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you cancel within 14 days and have not accessed premium digital content, you are entitled to a full refund. If you started using premium content within the 14 days and accepted that you would lose the right to cancel, a proportional charge may be deducted from any refund. For more on how Save My Exams handles cancellation see their subscription help.

Required proof: order confirmation, payment receipt, and evidence of whether premium content was accessed.

Applicable law: The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (legislation).

Recent renewal or accidental renewal

Save My Exams generally does not issue refunds for unused time after cancellation, but refunds may be issued where eligible. If your subscription recently renewed and you forgot to cancel, contact [email protected] and [email protected]. Save My Exams is unable to offer refunds for purchases made more than 14 days ago unless an exception is agreed.

Required proof: payment receipt, account email, date of renewal, and explanation of why renewal was unintended. Save My Exams reports that customers have received refunds after support located the account (customer testimonial reported a refund within one day).

Failure of service or poor performance

If the service is not supplied with reasonable care and skill you have rights under the Consumer Rights Act 2015. Raise the complaint with Save My Exams via [email protected] and request remediation, correction or refund.

Required proof: screenshots of the issue, date/time, and correspondence with support.

Applicable law: Consumer Rights Act 2015.

Price changes, relocation, death and other grounds

Save My Exams does not publish specific rules for price increases, relocation or subscriber death. If you consider a price increase to be significant, write to support and request cancellation and refund details. For death of a subscriber, contact [email protected] to explain the situation and provide a death certificate; Save My Exams' official policy on this is not publicly disclosed.

Required proof: documentation such as invoices, proof of move, or death certificate as applicable.

Before you cancel: negotiate

There are no public reports of systematic retention discounts from Save My Exams. You can still ask support for options. Practical steps to ask for a concession:

1. Email [email protected] and state your account email and reason to cancel.
2. If renewal has just taken place and you request a refund, copy [email protected] and attach the payment receipt.
3. Sample message: "My subscription renewed on [date]. Please cancel and advise if a refund is available under your policy. Account email: [email]."

Save My Exams runs promotions via its promotions page; check Promotions before cancelling in case a lower price is offered.

What cancelling saves you - concrete math

Save My Exams Premium annual price: £48 per year.

If you cancel Save My Exams Premium you stop paying £48 per year. Calculation: 1 year x £48 = £48 per year saved.

Compare with the cheapest competitor listed in research: Adapt at £7.89 per month. Annual cost for Adapt: £7.89 x 12 = £94.68 per year.

Comparison math: Adapt yearly £94.68 minus Save My Exams yearly £48 = £46.68 saved by choosing Save My Exams Premium instead of Adapt for a year.

If you cancel Save My Exams rather than keep it, you save £48 per year immediately.

Key UK consumer law

Distance sales and digital subscriptions are governed by The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Services must be supplied with reasonable care and skill under the Consumer Rights Act 2015. The Competition and Markets Authority (CMA) oversees unfair contract terms and anti‑competitive practices.

Cooling-off and digital content

The Consumer Contracts Regulations 2013 give a 14-day right to cancel most online contracts. If you cancel within 14 days and have not consumed digital content you are entitled to a refund. If you agreed that accessing content would begin immediately and so lose the right to cancel, a proportional charge for the period used may apply.

Escalation steps

1) Complain to Save My Exams via [email protected] and keep copies of all messages. 2) If unresolved, get help from Citizens Advice and Trading Standards. 3) For payment disputes, raise a chargeback with your card issuer or a Section 75 claim for qualifying card transactions. 4) Report hard-to-cancel subscription issues to the CMA.

Applicable laws: The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (legislation); Consumer Rights Act 2015.

Check your account status

After cancelling on the website your account should show "active - cancelled (will not renew)". If you clicked cancel twice your access may end immediately. Keep a screenshot of the account status as proof.

Data and access

Cancelation normally stops renewal but does not automatically delete your account. If you want data removed, contact [email protected] and request account deletion. Refer to Save My Exams' terms for data handling: Terms.

Final billing and refunds

Save My Exams generally does not provide prorated refunds for unused time after cancellation. If you want a refund for a recent renewal contact [email protected]. If a refund is due under the 14-day cooling-off period and you have not accessed premium content, the trader must reimburse payments within 14 days of being informed.

Re-activation

If you decide to re-subscribe you can re-activate via your account or by purchasing a new subscription. Promotional prices may not apply on re-activation.

Use this checklist to cancel and protect your rights.

• 1. Log in and cancel via Dashboard > Settings > Membership. Take a screenshot showing "active - cancelled (will not renew)".
• 2. If you used PayPal, cancel the agreement in PayPal and save the confirmation email.
• 3. Save all receipts and the renewal date for 14-day refund eligibility.
• 4. If you want a refund for a recent renewal, email [email protected] and [email protected] with proof of payment.
• 5. If no response, keep a copy of all communications and consider contacting Citizens Advice or your bank for chargeback/Section 75.
• 6. If you want data removed, request account deletion by email and note the date of the request.