Cancel Study Fetch the easy way

Service summary

Study Fetch is an education and tutoring platform that offers AI study tools, Spark.E chats, live lecture assistance and support for handwritten notes. The company operates under the legal name StudyFetch LLC and focuses on students from K-12 through higher education and professional learners.

How Study Fetch is sold

Study Fetch offers a Free plan and paid Premium tiers. Subscriptions are billed on a recurring basis and automatically renew unless cancelled before the renewal date. Study Fetch uses Stripe for billing operations and exposes a Stripe Billing Portal for subscription management.

Company facts

Web - cancel via Stripe Billing Portal

1. Go to Study Fetch account page on the StudyFetch website and sign in to your account.
2. Open the billing or subscription section and click "Manage subscription" to open the Stripe Billing Portal.
3. Select the active subscription and choose Cancel subscription.
4. Confirm the cancellation and keep the confirmation email and screenshot of the portal status.

iOS - cancel through Apple

1. Open Settings on your iPhone and tap your name, then Subscriptions.
2. Find the Study Fetch subscription and tap Cancel Subscription.
3. Keep a screenshot of the cancellation confirmation from Apple as proof.

Android - cancel through Google Play

1. Open the Google Play Store app, tap your profile, then Payments and subscriptions, then Subscriptions.
2. Select Study Fetch and tap Cancel subscription.
3. Save the Google Play confirmation email or screenshot.

Email - cancel by support email

1. Send an email to [email protected] from the email linked to your account with subject "Cancel subscription" and include your full name, account email and subscription plan.
2. Keep your sent message and any reply from Study Fetch as proof.

Post - cancel by recorded letter

1. Write a signed cancellation request including name, account email, last four digits of payment card, and explicit statement "I cancel my subscription with StudyFetch".
2. Send the letter by Recorded Delivery to: Study Fetch, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the Recorded Delivery receipt and a copy of the letter as proof.

Moving / Change of residence

If you are moving and that move prevents you from using Study Fetch according to the subscription terms, notify Study Fetch by email or recorded letter and attach proof of address change (utility bill or tenancy agreement). Study Fetch does not publish specific relocation cancellation rules, so use the recorded delivery method to preserve a paper trail.

Applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.

Price increase

If Study Fetch raises the subscription price, check your account communications and terms. If the price increase is for future billing and you do not accept it, you can cancel before the increase takes effect to avoid paying the increased rate. Provide the price change notice and your cancellation confirmation to support if you request a refund for a charge you think was incorrectly applied.

Applicable law: Consumer Rights Act 2015.

Death of subscriber

For death of the account holder, contact Study Fetch at [email protected] and provide a copy of the death certificate and proof of authority to act on the estate. Study Fetch's public policies do not list specifics, so request confirmation of account closure in writing and keep all communications.

Applicable law: Consumer Rights Act 2015.

Legitimate ground - service fault or billing error

Study Fetch's published refund exceptions include billing errors and issues related to the operation of the Services. To request a refund for a faulty service, provide proof of purchase and evidence that the service did not function as advertised, such as screenshots or recordings with explanation. Refunds are at Study Fetch's discretion and are typically processed within 10 business days after approval.

Required documents: proof of purchase, screenshots or recordings, written explanation of the fault.

Applicable law: Consumer Rights Act 2015.

End of commitment / contract expiry

If you are on a fixed-term subscription that ends, Study Fetch states subscriptions automatically renew unless cancelled before the renewal date. If you do not want to renew, cancel via the Stripe Billing Portal or send written notice before the renewal date. Cancellation will take effect at the end of the current billing period.

Applicable law: Consumer Contracts Regulations 2013.

Cooling-off period

Most online contracts have a 14-day cooling-off period under the Consumer Contracts Regulations 2013. For digital content, the right to a refund is lost if you gave express consent to start downloading or streaming during the 14-day period. If you want to cancel within 14 days and did not consent to immediate access, request a refund and include proof of purchase and the date of agreement.

Applicable law: Consumer Contracts Regulations 2013.

Before you cancel - negotiate

Research does not show published retention offers from Study Fetch. There are no confirmed reports of standard discounts or retention credits published by Study Fetch. To ask for a retention offer, email [email protected] with your account details and a clear request: state your current plan, the cancellation date you are considering, and ask for options such as a discounted monthly rate, a pause or a free month. Example message: "I would like to cancel my subscription on [date]. Before I confirm cancellation, can you offer a discounted rate or pause for 1 month? My account email is [email]." Keep any written offer in reply as proof.

What cancelling saves you - yearly math

Compute your annual cost and savings if you cancel Study Fetch plans:

• Premium Monthly: £19.99 x 12 = £239.88 per year. Cancelling saves £239.88 per year.
• Premium Quarterly (listed monthly equivalent): £9.67 x 12 = £116.04 per year. Study Fetch also lists Premium Quarterly price_annual as £29.00.
• Premium Yearly: £99.00 per year (listed as monthly equivalent £8.25).
• Free plan: £0 per year.

Cheapest competitor from research: Classeva at £19 per month. Annual cost for Classeva: £19 x 12 = £228 per year. Comparing Study Fetch monthly at £19.99 (annual £239.88) to Classeva at £228 saves £11.88 per year by switching to Classeva. Comparing Study Fetch Yearly at £99 to Classeva at £228 saves £129 per year by choosing Study Fetch Yearly over Classeva.

Key UK consumer law

The relevant UK laws are the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Services must be performed with reasonable care and skill under the Consumer Rights Act 2015. The Consumer Contracts Regulations 2013 provide a 14-day cooling-off right for many online contracts, with exceptions for digital content where download or streaming started with express consent.

Auto-renewal and unfair terms

The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If you believe Study Fetch's renewal terms are unclear or cancelling is unreasonably difficult, retain written proof of your cancellation attempts and contact Citizens Advice for next steps.

How to escalate

1) Complain to Study Fetch first, in writing to [email protected] or by recorded letter to Study Fetch, Crown Way, CF14 3UZ Cardiff, United Kingdom. 2) If unresolved, contact Citizens Advice for guidance. 3) For card payments over £100 and under £30,000, consider a Section 75 claim with your card issuer if the purchase meets the qualifying criteria. 4) For other card payments, consider chargeback via your card provider. Keep copies of all communications and receipts.

Check access and final billing

After cancellation, your subscription remains active until the end of the current billing period. Study Fetch's published policy states no refund or credit for the unused portion of the billing period. Verify the final billing date and the next payment will not be taken.

Data and account reactivation

Study Fetch does not publish a detailed data retention policy publicly in the researched sources. If you need account deletion, request account deletion or data export in writing to [email protected] and ask for confirmation of deletion or an export of your data. For re-activation, sign in and re-subscribe; any special reactivation terms are not publicly published by Study Fetch.

Follow these exact actions to make your cancellation robust and verifiable.

• Use the Stripe Billing Portal on the StudyFetch website to cancel, and save a screenshot immediately.
• Save the cancellation confirmation email from Study Fetch; keep it until you receive no further charges for at least 60 days.
• If you paid via Apple or Google Play, also cancel in Apple Subscriptions or Google Play subscriptions and save screenshots.
• If you send a recorded letter, keep the Recorded Delivery receipt and a copy of the signed letter.
• Check your bank or card statement for the final charge and keep a copy of the final statement showing no subsequent renewals.
• If you intend to request a refund for a fault, compile proof of purchase and evidence of the fault (screenshots, recordings) and send it to [email protected].