Cancel Turbolearn AI the easy way

Product overview

Turbolearn AI, also marketed at Turbo.ai, is an AI-powered study and note-taking service that creates notes, flashcards and quizzes from uploaded documents and audio. The service offers a free tier plus multiple paid "Turbolearn Unlimited" plans with different billing cadences and price points visible in-app or on platform stores.

Who uses it

Target users are students and professionals who want automated summarisation, note generation, flashcards and study quizzes. The company reports 5 million monthly active users and annual recurring revenue in the eight-figure range.

Quick company facts

Read the platform terms: https://www.turbo.ai/terms-of-service.

Web cancellation (direct on turbo.ai)

1. Open https://www.turbo.ai/ and sign in with the account that is billed.
2. Click your profile icon and choose Settings.
3. Open the Billing Portal or Subscription page inside Settings.
4. Click Cancel or Manage Subscription and follow the prompts to confirm cancellation.
5. Save any on-screen confirmation and any confirmation email you receive.

iOS cancellation (Apple App Store)

1. On your iPhone or iPad open the Settings app.
2. Tap your name at the top, then tap Subscriptions.
3. Find TurboLearn AI in the subscriptions list and tap Cancel Subscription.
4. Keep the Apple confirmation email as proof.

Android cancellation (Google Play)

1. Open the Google Play Store app.
2. Tap the profile icon, then Payments & subscriptions, then Subscriptions.
3. Select TurboLearn AI and tap Cancel subscription.
4. Keep the Google Play confirmation email as proof.

Email cancellation

1. Send a registered email from the account tied to the subscription to [email protected] and copy [email protected].
2. State the account email, last 4 digits of the payment card if available, and request immediate cancellation.
3. Save the sent message and any reply. If no reply within 48 hours, follow up or send a recorded delivery letter.

Postal cancellation

1. Write a signed cancellation letter including account email, subscription plan name and last billing date.
2. Send by Recorded Delivery to: Turbolearn AI, 160 City Road, EC1V 2NX London, United Kingdom.
3. Keep the postal receipt and the delivery confirmation for dispute proof.

Moving abroad or relocation

If you move and the service is not available in your new country, contact support with proof of address change. Turbolearn AI has not published an explicit relocation policy; provide a copy of new address evidence such as a utility bill or tenancy agreement. Legal basis: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 where the contract territory affects supply.

Price increase

If Turbolearn AI increases the recurring price you may be entitled to cancel. Turbolearn AI has not published an explicit price-increase acceptance procedure. Under UK consumer law the company must give clear notice of price changes for ongoing subscriptions; you may cancel once you receive notice. Provide the price-change notice and your subscription details when requesting cancellation. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Death of the subscriber

Turbolearn AI does not publish a death-of-subscriber process. To cancel, send a recorded delivery letter to the UK postal address with a copy of the death certificate and the account email or billing details. Keep evidence of posting and delivery. If payment was by card, contact the card issuer for chargeback or refund options for the estate.

Legitimate ground accepted by Turbolearn AI

Research does not list a public list of accepted legitimate grounds. If you claim a legitimate ground such as persistent technical fault, provide documentation: screenshots, dates and times of failures, and correspondence with support. Relevant law: Consumer Rights Act 2015 requires services to be performed with reasonable care and skill.

End of commitment

If your plan had a fixed term and that term ends, the subscription should not renew if you cancel before renewal. Turbolearn AI generally runs monthly rolling contracts after any initial commitment. Provide your contract or receipt showing the term. Applicable law: Consumer Contracts Regulations 2013.

Cooling-off (14-day right)

You have a 14-day cooling-off period for online service contracts under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you cancel within 14 days you are entitled to a refund for payments already made unless you expressly agreed to immediate performance of the digital service. Provide the date of purchase and the account email when claiming a statutory refund.

Before you cancel: how to negotiate

There are no public reports that Turbolearn AI offers guaranteed retention discounts. One Trustpilot review noted direct assistance from the founder to get a refund via Google Play, not a retention offer. To ask for a retention offer, contact [email protected] and [email protected] and request a retention or promotional rate. Provide your account email, current plan and desired price. Example message: "I want to cancel my subscription because of cost. Do you offer a discounted monthly or annual rate? My account email is [email]." Save any written offer.

What cancelling saves you - yearly math

Use these concrete prices from Turbolearn AI public listings.

• Monthly plan at £14.99: £14.99 x 12 = £179.88 per year.
• Monthly plan at £19.99: £19.99 x 12 = £239.88 per year.
• Promotional monthly at £6.99: £6.99 x 12 = £83.88 per year.
• Weekly billed at £9.99 per week equivalent to £39.96 per month; £39.96 x 12 = £479.52 per year.
• Annual plan at £119.99: one-off £119.99 per year.

Example saving: if you move from the £14.99 monthly plan to the annual £119.99 plan you save £179.88 - £119.99 = £59.89 per year.

Cheapest real alternative from competitors

One named competitor from research is Whizlo at £29.99 per month. Based on available public prices, Whizlo at £29.99 x 12 = £359.88 per year, which is more expensive than Turbolearn Unlimited monthly at £14.99 x 12 = £179.88. If cost is primary, the cheapest Turbolearn public option is the promotional monthly at £6.99 equals £83.88 per year.

Key UK laws that protect you

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 gives a 14-day cooling-off right for online service contracts with a right to refund where immediate performance was not agreed. The Consumer Rights Act 2015 requires digital services to be supplied with reasonable care and skill. The Competition and Markets Authority flags hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices.

How to escalate a disputed cancellation or refund

First complain to Turbolearn AI by email to [email protected] and copy [email protected]. If unresolved, gather written evidence and escalate: contact Citizens Advice for guidance, then ask your card issuer for chargeback or Section 75 protection if the payment qualifies. If an industry ombudsman is appropriate based on the payment method or sector, contact that ombudsman. Keep records of any Recorded Delivery letters and receipts.

Confirm access and final billing

After cancellation check your account to confirm the subscription status. Your access will usually continue until the end of the paid billing period. Check your bank statement for the last payment date and expected end-of-service date.

Data retention and account deletion

If you want your account deleted, Turbolearn AI enables account deletion via the account settings or by contacting [email protected]. Request a data deletion confirmation and keep it. If you want to keep your notes, export them before deleting your account.

Re-activation

If you re-subscribe, previous content may or may not be restored. Ask support for the policy on data retention periods before you delete the account.

Use this checklist to cancel and protect your money.

• Log in to your Turbolearn AI account and cancel in Settings > Billing Portal; save confirmation.
• If purchased via Apple or Google Play cancel in the relevant store and save confirmation emails.
• If you cannot cancel online, email [email protected] and copy [email protected]; save sent emails.
• Send a Recorded Delivery letter to Turbolearn AI at 160 City Road, EC1V 2NX London if written proof is needed.
• Check final billing date and save bank or card statements for the last charges.
• If requesting a refund for technical issues or within 14 days, provide purchase date and evidence of the fault.
• If the company does not reply, contact your card issuer for chargeback or Section 75 where applicable.