Cancel Udemy the easy way

Overview

Udemy is an online learning marketplace offering individual course purchases and subscription-based access to large course libraries. It serves learners and organisations with video courses, exercises and professional training collections.

Main products

Udemy sells single courses (one-time purchase) and subscription plans - notably the Personal Plan and Udemy Business Team and Enterprise plans.

Company facts

Web - step by step

1. Sign in at https://www.udemy.com.
2. Click your avatar and choose "Account" or "Subscriptions".
3. On the Subscriptions page click "Cancel subscription" and follow the prompts.
4. Confirm cancellation; access continues until the end of the billing period.

iOS - step by step

1. Open Settings on your Apple device.
2. Tap your name, then "Subscriptions".
3. Find the Udemy subscription and tap "Cancel Subscription".
4. Apple handles billing refunds and confirmations for App Store purchases.

Android - step by step

1. Open the Google Play Store app.
2. Tap your profile, then "Payments & subscriptions" then "Subscriptions".
3. Select the Udemy subscription and tap "Cancel subscription".
4. Google Play handles billing refunds and confirmations for Play Store purchases.

Phone / Email / Post - what to do

1. Phone is not listed by Udemy as a cancellation method; use web or in-app controls instead.
2. To contact Udemy Support by email use [email protected] or visit their Help Center for ticket submission: How to manage your Udemy subscriptions.
3. To send a postal request, use the registered address Udemy, 600 Harrison St, 94107 San Francisco, United States. Keep proof of postage.

Cooling-off period (14 days for UK consumers)

For consumers in the United Kingdom you have a 14-day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you request a refund within 14 days from the start of a subscription purchased on Udemy.com you may be eligible for a refund by contacting Udemy Support. If the service began with your express consent and acknowledgement, you may be liable to pay for the service used up to cancellation. Required proof: order confirmation and subscription start date.

Applicable law: Consumer Contracts Regulations 2013.

Free trial cancellation

Free trials can be cancelled at any time without being charged. When you cancel a free trial the access to subscription content ends immediately. Required proof: none beyond your account identity and trial start record.

Price increase

If Udemy increases the price of a subscription mid-term, check the terms on the billing page and your contract. The Competition and Markets Authority views unclear auto-renewal and difficult-to-cancel subscriptions as potential unfair practices. If you object to a price rise, contact Udemy Support and reference your consumer rights. Required proof: notification of price change and your subscription invoice.

Death of subscriber

Udemy does not publish a special procedure for bereavement. To request account closure or refund for a deceased account owner, contact Udemy Support and provide official documents such as a death certificate and proof of relationship or estate authority. Applicable law: Consumer Rights Act 2015 for fair contract treatment.

Legitimate ground / other serious reasons

The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill. If Udemy fails to provide the service described, you may be entitled to remedies. Required proof: evidence of the problem such as screenshots, failed access logs, and support correspondence.

End of commitment

If you hold a subscription with a defined term, cancellation takes effect at the end of the paid period unless you cancel earlier via your account. Required proof: subscription invoice and account history.

Before you cancel: negotiate

Research did not show specific retention discounts publicly offered by Udemy. To request a retention offer you should contact Udemy Support via their Help Center or [email protected] and ask about alternatives such as a discounted renewal or a switch to a monthly rather than annual plan. Use your account details and the renewal date when you contact them. Reference billing FAQs at Udemy billing FAQ.

What cancelling saves - concrete math

Calculate yearly cost and compare to the cheapest real alternative from research.

Personal Plan monthly: £22.00 x 12 = £264.00 per year.

Personal Plan annual: £264.00 per year.

Team Plan monthly: £23.00 per user x 12 = £276.00 per user per year. Team Plan annual: £276.00 per user per year.

Individual course typical range: one-off £14.99 to £199.99.

Cheapest competitor from research: One Education annual £49.00. Yearly saving by cancelling a Personal Plan annual and switching to One Education: £264.00 - £49.00 = £215.00 saved per year.

Cheapest monthly alternative: LearnDirect at £1.99 per month. Yearly cost LearnDirect: £1.99 x 12 = £23.88. Yearly saving vs Personal Plan annual: £264.00 - £23.88 = £240.12 saved per year.

Key UK consumer law

The main rules are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which give a 14-day cooling-off period for online contracts, and the Consumer Rights Act 2015, which requires services to be performed with reasonable care and skill and bans unfair contract terms. The Competition and Markets Authority (CMA) enforces rules against hard-to-cancel subscriptions and unclear auto-renewal terms.

Cooling-off and digital content

Under the Consumer Contracts Regulations 2013 you generally have 14 days to cancel online services. If digital content or streaming starts during the cooling-off period and you gave express consent plus acknowledgement that you lose the right to cancel, you may be liable for the portion of service used.

Escalation steps

Step 1: Complain to Udemy Support via their Help Center and keep copies of correspondence.

Step 2: If unresolved, get advice from Citizens Advice or the CMA on unfair contract terms.

Step 3: For qualifying card transactions consider Section 75 or a chargeback through your card issuer. Keep invoices and proof of attempted resolution.

Access and content

After cancellation access to subscription content continues until the end of your billing period. Courses you bought individually remain in your account after subscription cancellation if they were one-time purchases.

Data and account

If you want data removal request it via Udemy Support. Keep a copy of course certificates and invoices before requesting deletion.

Final billing and refunds

If you cancel within the UK 14-day window, request a refund from Udemy Support referencing the Consumer Contracts Regulations 2013. For App Store or Google Play subscriptions request refunds directly from Apple or Google Play, since payments processed there must be handled by those providers.

Re-activation

You can re-subscribe at any time. Re-subscribing may require payment of the then-current price. One-time course purchases remain accessible independent of subscription status.

Use this checklist to cancel cleanly and protect your rights.

• Confirm which platform you purchased on: Udemy.com, Apple App Store or Google Play.
• If on Udemy.com cancel on the Subscriptions page and save a screenshot of the cancellation confirmation.
• If purchased via iOS or Android cancel via Apple or Google Play and keep their confirmation email.
• If within 14 days and in the UK request a refund from Udemy Support and cite the Consumer Contracts Regulations 2013.
• Check your bank or card statement for future recurring charges for 30 days after cancellation.
• If a charge posts after cancellation, contact Udemy Support and your card issuer (Section 75 or chargeback where eligible).
• Consider switching to a cheaper alternative: One Education annual £49.00 or LearnDirect £1.99 per month.